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Eastin Hotel Kuala Lumpur

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Eastin Hotel Kuala Lumpur
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571 Reviews from our TripAdvisor Community

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Showing 530: English reviews
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Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

I make a booking via Hotels.com and it failed me the most this time. Environment is good, however bad experience during my stay. 1. My booking room type is not available upon our check in. My dad check in on my behalf and he just signed as per front desk requested. We only find out when they charges us extra...

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Helpful?
Thank Minise_88
Gallway
Reviewed 1 week ago NEW

Stayed here for a business trip. Initially, everything was ok however we ordered room service. The meals were cold, and nothing like the photograph. When staying in a hotel and paying top dollar we expect the food to be half decent. This was far from it. Ordered the tomato soup with crab, however, what I received was packet soup sloshed...

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Helpful?
Thank Happy C
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Happy C Thank you for the feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. We sincerely regret any inconveniences you experienced . Your comments have been shared with the relevant departments to ensure we consistently maintain our quality procedures and service standards. Warm Regards...

Kuching, Malaysia
Reviewed 1 week ago via mobile

Overall experience is very good. Friendly staffs and nice hotel. Parking place is well lit and easy to find spots. Stayed in Executive Deluxe. Room is nice and spacious. Bathtub n separate shower too.. Buffet breakfast is good too. Lots of choices. Definitely will come back to Eastin if coming to KL again.

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Helpful?
Thank DianaCeline
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear DianaCeline Thank you for your generous compliments. We’re delighted you enjoyed your stay here. Your comments and review are a great indication that we are on the right track to achieving guest satisfaction. We look forward to welcoming you for future stays. Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

Penang Island, Malaysia
Reviewed 1 week ago

This is a great room for family with kids, their room is very big. It has a living hall, 1 toilet outside, 2 rooms and the master room with attached bathroom. The rooms looks a bit old but other than that it was okay. The space is very big and bed is comfortable.

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Helpful?
Thank yfuwong
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear yfuwong We value your patronage and the entire team at the hotel looks forward to being of continued service to you and welcoming you back to the Eastin Hotel Kuala Lumpur . Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

Alor Setar, Malaysia
Reviewed 2 weeks ago

Recently stayed here for 2 nights. Staffs were very friendly. I would give a 5/5 for the staffs at the check in counter. Everything was done swiftly including the parking tickets (you need to get it punched out each time you leave the hotel parking lot to avoid payment). Room was very spacious and comfortable. Bathroom was also kept very...

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Helpful?
Thank SteveLeo
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear SteveLeo It is always great to hear positive feedback regarding our associates at the Front Desk. Thank you for the 5/5 rating .Your comments will definitely be shared with the team and will provide a great morale booster for them . I certainly appreciate your feedback on the other aspects highlighted as it is an important tool in knowing...

Penang Island, Malaysia
Reviewed 2 weeks ago

The location of the hotel is strategic to travel damansara area(espeacialy to 1 Utama, The Curve, IKEA Damansara etc.) The room is clean and the environment is very relaxing. Only thing needs improvement is the buffet breakfast not the choises but is the quality of foods.

Review collected in partnership with this hotel
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Helpful?
Thank Lynn83Qi83
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Lynn83Qi83 Thank you for taking the time to review your recent stay .Indeed the hotel is strategically located in relation the places you have identified . Your comment on the buffet breakfast has been reviewed with the Executive Chef for further improvement. I do hope your travel plans bring you back this way again soon and we look forward...

Petaling Jaya
Reviewed 3 weeks ago via mobile

This hotel recommended for business & relaxing purposes. Delicious food, nice room & other facilities. I've been there for 2 times in Feb 2017. But hotel's management should improve their reception service, especially check in time. They should prepare the room on time as what they promise (at 2.00 pm). Keep it up!

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Helpful?
Thank Sulaiman H
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Sulaiman H We are delighted you were comfortable in our care and could take advantage of our facilities . We do apologize you had to wait while your room was being prepared & thank you for highlighting this to us . Looking forward to welcoming you back again soon. Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

Penang Island, Malaysia
Reviewed 3 weeks ago

Attended a 1,000 pax 3 days Conference on 25-27 Feb 2017 at Eastin Hotel Ballroom. All 4 Urinal Bowls used by 500 males over 4 break times daily in the only one Male Toilet at Ballroom were blocked with urine overflowing onto the floor over 2 days. Complaints to hotel fell on deaf ears. Urine on wet toilet floor were...

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Helpful?
Thank Wong2080
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Wong2080 Thank you for the feedback you have provided. We do apologise & sincerely regret any inconveniences you experienced . Your comments have been shared with the relevant departments to ensure we consistently maintain our quality procedures and service standards. We hope that if you consider returning to Kuala Lumpur , you will give us another opportunity to be...

Reviewed 5 weeks ago via mobile

Good: Spacious room. Comfortable bedroom. Nice bathroom. Free parking. Shoud try their room service, local food which is Nasi Goreng Set. Very very delicious but price bit unreasonable. Cons: Unfriendly Frontliners, long que during check in and check out. Cleanliness: Drain clogged with bunch of hair, should clean up properly. Maybe because of High demand full house.

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Helpful?
Thank Zafry A
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Zafry Thank you for your post and for choosing to stay at our hotel . Your positive comments on our accommodation facilities have been well noted . I am delighted your enjoyed our Nasi Goreng set & hope you will try our other equally delicious set meals on your future visits . All other comments have been noted and...

Johor Bahru, Malaysia
Reviewed 13 February 2017

The room and its services are great. I've been in Eastin Hotel in 2000 till 2003. After 14 years, so many better amenities had been added. at a glance, they are fitted of modernization which something noticeable by most of the guest.

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Helpful?
Thank Lito_Matados
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review

Dear Lito Matados Thank you for taking the time to review your stay with us & for the vote of confidence . We look forward to being able to welcome you back to the Eastin soon. Warm Regards Jane Suppiah General Manager Eastin Hotel Kuala Lumpur

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Eastin Hotel Kuala Lumpur hotel is a business class hotel of international standards. Situated strategically on Jalan Damansara, an upmarket location nestled conveniently within the vicinity of golf courses, shopping malls and office buildings, it is designed to suit your needs as a business or leisure travelers. Enjoy the warm Eastin hospitality and experience our passion for efficiency and service excellence. Catering to an array of travelers and corporations, we provide an unparalleled experience coupled with efficient services, amenities and facilities to fulfill the needs of our much valued guests. Our room is more than just 'deluxe,' it is a well designed, contemporary home with warmth, ultra modern facilities and glorious space to greet you. With a combination of warm hospitality, you also get a sense that you have reached the one place where business becomes a pleasure. ... more   less 

Additional Information about Eastin Hotel Kuala Lumpur

Address: 13 Jalan 16/11 | Pusat Dagang Seksyen 16, Petaling Jaya 46350, Malaysia
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $73 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Eastin Hotel Kuala Lumpur 4.5*
Number of rooms: 388
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Fastbooking and Agoda so you can book your Eastin Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Eastin Hotel Petaling Jaya
Doubletree Petaling Jaya
Hotel Style:
#3 Business Hotel in Petaling Jaya
#3 Best Value Hotel in Petaling Jaya
#4 Luxury Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Eastin Hotel Kuala Lumpur staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Melina Hotel In City Is Much Better”
 of 5 bubbles HappyC30, 18 Mar 2017 | Read review
“All rooms are quiter, since had been in this hotel before”
 of 5 bubbles Lito_Matados, 13 Feb 2017 | Read review
“Spacious room”
 of 5 bubbles 190kimberlye, 13 Dec 2016 | Read review
“Suite room big and felt comfortable”
 of 5 bubbles ongc312, 12 Dec 2016 | Read review
“choose facing to jungle ... nice sunrise”
 of 5 bubbles wazaruha, 7 Dec 2016 | Read review
5 of 5