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Sunway Pyramid Hotel

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Sunway Pyramid Hotel
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1,128 Reviews from our TripAdvisor Community

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Showing 1,064: English reviews
Saudi Arabia
Reviewed 7 January 2016 via mobile

We stayed from December 28 to January 4th.. The hotel staff is very helpful.. Upon check in the receptionist is very nice.. We asked for crib and provided us quickly as soon as we arrived in our room.. Also a bath tub for my baby.. The room is ok but it needs more improvement like the carpet must be changed...

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Helpful?
Thank mrs_smooch
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear mrs_smooch, Thank you for staying with us. We are happy to have managed to be there for you and your family and making your stay a wonderful and good experience. We hope to have you again soon. Thank you. Best regards, Jerry Gan, General Manager

Perth, Australia
Reviewed 6 January 2016

I was really impressed with the staff at his hotel, from the check in staff, to the bell-hops and the concierge. Nothing was much trouble for them and they were fast and efficient with our check in process, storage of baggage and booking of transport. For me however, where this hotel lets itself down is in its upkeep. We had...

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Helpful?
Thank GeezerInOz
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear GeezerInOz, Thank you for staying with us. We appreciate your valuable feedback and take note on the areas for improvement. We do hope that we will be able to welcome you again to ensure you have a wonderful stay with us in the near future. Thank you and have a pleasant day ahead. Best regards, Jerry Gan, General Manager

Oregon
Reviewed 6 January 2016

My friend and I are both female foreigners, so we decided to book this hotel due to its reputation and featured conveniences. We stayed at Sunway Pyramid Tower East for 2 nights, and enjoyed a decent, clean room. The atmosphere was nice and proximity to the mall was a clear bonus. However, the service was a big disappointment. Despite price...

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Helpful?
1Thank Baongoc88
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Baongoc88, Thank you for staying with us. We truly apologise for the unpleasant experience you had. We would really appreciate if you could write a line or two to describe about what you had experienced to our team at mtguestrelations@sunwayhotels.com so we could understand the situation better and address the issues to Metro for their services improvement. We do...

A TripAdvisor Member
2 reviews
2 helpful votes
Reviewed 5 January 2016

Good Location and easy access to shopping mall and Sunway Lagoon. The front office staff services have improved from my previous stay. The only thing is that no iroining board and iron in the room. The bed are very comfortable and clean. Need some improvement on the breakfast buffet.

Review collected in partnership with this hotel
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Helpful?
Thank A TripAdvisor Member
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear A TripAdvisor Member, Thank you for staying with us and providing feedback. My team and I thank you for noticing our efforts to serve you better and your valuable feedback motivate us to provide even better services. We take note of the areas for improvement and we hope to see you again soon. Once again, thank you for staying...

Jeddah, Saudi Arabia
Reviewed 4 January 2016

good hotel, staff is very helpful. surrounding mall has everything, hotel taxi is very expensive, and should do something to quiet the people in the hall way, very loud you can hear them in the room. breakfast could use some improvement.

Review collected in partnership with this hotel
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Helpful?
Thank bassr311
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear bassr311, Thank you for staying with us. We are sorry for the inconvenience caused and we take note of the areas for improvement. We are hoping to see you again soon and have a wonderful experience with us. Best Regards, Jerry Gan General Manager

Sibu, Malaysia
Reviewed 4 January 2016

Strategic location. Large room. Can easily shop till you drop and hunt for food in the nearby shopping mall. Can totally relax yourself at the theme park. Limited TV channels. Breakfast could have been better.

Review collected in partnership with this hotel
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Helpful?
Thank guli0
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear guli0, Thank you for writing review in TripAdvisor and for choosing to stay with us here at Sunway Resort Hotel & Spa. We hope to see you again soon. Best Regards, Jerry Gan General Manager

Perth, Australia
Reviewed 4 January 2016

A lovely place for family. So much to do with children even for grandparents and parents. Sunway theme park was a full day of fun. The rooms a little tired but every facility available also very clean. We had a wonderful view and watched a great fireworks display New Years Eve. All in all a wonderful way to end our...

Review collected in partnership with this hotel
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Thank Lynnie479
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Lynnie479, Thank you for staying with us. We are glad that you enjoyed the fireworks on New Year Eve and I hope this is a wonderful family trip to you and your family. We hope to see you again soon. Best Regards, Jerry Gan General Manager

Kulim, Malaysia
Reviewed 4 January 2016

Comfortable family stay. Wifi speed is very good. Room was clean, bed was comfortable. Lift was very fast to high floor. Enjoy Sunway Lagoon water park, and easy access to shopping malls. A happy family trip.

Review collected in partnership with this hotel
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Helpful?
Thank cbl707
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear cbl707, Thank you for staying with us. I am pleased to learn that you had a happy family trip during your stay with us. We hope to have you and your family again soon. Best Regards, Jerry Gan General Manager

Singapore, Singapore
Reviewed 3 January 2016

We stayed in the hotel together with our family friend. We liked the environment, location & amenities nearby. Just a minutes walk to the Sunway Lagoon. Big shopping mall to shop. The staffs are very friendly and helpful.

Review collected in partnership with this hotel
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Helpful?
Thank kamzz520
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear kamzz520, Thank you for choosing our hotel. We are glad that you had a pleasant stay in our hotel with the facilities nearby. We hope to see you again soon. Best Regards, Jerry Gan General Manager

Singapore River, Singapore
Reviewed 3 January 2016

Good location. It's very convenient to access to sunway lagoon. Carpark is limited, it's very hard to find. The bed is comfort but pillow too soft. Soundproof is not very good. Overall is good for family holidays.

Review collected in partnership with this hotel
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Helpful?
Thank cdtey_79
SRHS_FO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear cdtey_79, Thank you for your review and comments. We are glad that you enjoyed your stay with the family package we have. Thank you for staying with us and we hope to see you and your family soon again. Best Regards, Jerry Gan General Manager

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel have direct access to the leisure facilities available at Sunway Resort Hotel & Spa, which includes the free-form landscape swimming pool and the fitness centre. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and choices which are just steps away. At Sunway Pyramid Hotel, located at the hotel’s lobby level is Taste Enclave offering an exciting culinary landscape of 11 specially-selected food eateries and three mini restaurants. For those on-the-go or looking for a quick bite, Kaffeinate is located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks. Alternatively, venture into Sunway Pyramid shopping mall for over 170 food and beverage choices. ... more   less 

Additional Information about Sunway Pyramid Hotel

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia (Formerly Sunway Pyramid Hotel East)
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $94 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Reservation Options:
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon
Hotel Style:
#5 Spa Hotel in Petaling Jaya
#5 Luxury Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Pyramid Hotel staff and other travellers.
26 questions
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Questions? Get answers from Sunway Pyramid Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“except for a shopping mall and theme park nearby, nothing is good”
, 10 Apr 2017 | Read review
“a nice and clean room.”
YustinusSetyoputro, 31 Mar 2017 | Read review
“Choose view to lagoon, otherwise, your view will be just void to the next room window”
, 27 Mar 2017 | Read review
“Can have radio clock as can soothe the stayers and allow to clam and sleep.”
Komathi1970, 26 Mar 2017 | Read review
“Aircon should be able to allow guest to adjust.”
sharontanzc, 22 Feb 2017 | Read review
5 of 5