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Pearl Continental Hotel Bhurban

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Traveller (210)
Room & Suite (59)
Pool & Beach (8)
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Overview
  • Excellent38%
  • Very good30%
  • Average16%
  • Poor8%
  • Terrible8%
Travellers talk about
“pc bhurban”(58 reviews)
“in house”(11 reviews)
“golf course”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (318)
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All reviewspc bhurbanin housegolf coursefive star hotelchinese restaurantbeautiful locationper personvalley viewfood qualityfresh airtai panmini cinemarooms are comfortableduty managerfamily and friendsinternational standardsislamabad airport
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1 - 5 of 315 reviews
Reviewed 2 days ago via mobile

I have been staying here since a decade but recent stay was disgusting experience. Food was rotten, charges for previously free indoor games, lack of cleanliness. Some members of staff were however exceptional incl Asghar Nawaz, Ihsan Ali, Azmat and Nazia Khan. They tried their...More

Thank Faisal M
Reviewed 3 weeks ago

Pearl Continental Bhurban is located in Murree Hills, from where it commands a great view as well as superb comforts. The rooms are neat and clean while the cuisine is marvellous. Because of the good weather, dining out in the grounds with live music adds...More

Thank SMH739
Reviewed 3 weeks ago

We stayed at PC Bhurban for 3 nights and had an absolutely amazing time. We booked an executive mountain view room. When we arrived staff was amazing and the overall service was very professional. Honestly I was not expecting such an overall good service, something...More

1  Thank Junaid M
Reviewed 4 weeks ago via mobile

Old fashioned but neat tidy and clean rooms. Washroom was also good. Service average. Breakfast is awesome as compared to lunch which is average. BBQ dinner in jungle was a memorable experience and no doubt the taste of fish n goat chop was delicious. View...More

Thank Zafar M
Reviewed May 14, 2018

It's been a while since we last stayed here. We chose PC Bhurban to celebrate our silver jubilee marriage anniversary in April and were surprised to see an overly booked and very noisy hotel. There was commotion at the front desk as a lot of...More

Thank Nusrah
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
US$157 - US$609 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$157 - US$609 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (210)
Room & Suite (59)
Pool & Beach (8)
Dining (6)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Rafiullah K
January 3, 2018|
AnswerShow all 4 answers
Response from view4827 | Reviewed this property |
Sorry but I'm looking at the question now, well I suppose it's too late, sorry Bro.
0
Votes
bajwa2u
Dear Mr. Salman I read your review about PC Bhurban and felt very sad that you had a very bad experience there. Moreover, the reply of Mr. Zulfiqar Malik, GM is not very appropriate, since its neither apologetic nor sympathetic towards a customer, who traveled all the way from Australia to visit this hotel. He should have done and informed that, he has ordered an investigation into the matter, upon the findings, if it is negligence or mistreatment from the hotel management, proper action will be take against the offenders. But he just wrote a simple hope-to-do-better message, which of course is not enough. He should realise that Social Media has great power, based on the strength and number of its followers. He should not have put the hotel's repute at stake. I don't know, why he forgot that the "Customer is ALWAYS right" --- the 1st lesson taught in "Hospitality" or Hotel Management, or any other Customer Service Relationship. Even if some of it is customer's fault too! I have visited almost entire Pakistan, from Karachi to Khunjrab Pass (China border), except Gawadar. Including interesting resorts like "Shangrilla" Skardu, Hunza etc. I must admit, although we have great tourism potential, we know little about "Hospitality", or don't bother; in other words, we tend to murder the messenger. We forget, a happy customer brings in more customers. Yes, We also do not have world class facilities, moreover we most of the times do not care much about cleanliness, hygiene and general upkeep of the facilities. This is a national mindset, unfortunately! I have been visiting PC Bhurban with family since last 20 years perhaps, sometimes stayed for the weekends, sometimes day trips. But, let me tell you, inspite of many similar problems we had faced, in general, we enjoyed our visits. Its unfortunate, we also do not improve unless there is a strong competition. So, there is a dire need of a strong competition in hotel business in the vicinity. I also have my own disagreements with PC Hotel/Marriott Hotel management. They are real bad in Customer Relationships. I had been member of Hotel's Privilege Club for some years. They kept on increasing annual Fee, without any consideration for existing members, which is a normal practice all over the world. When I complained, being a member, they didn’t bother. So, I refused to continue my membership, in response to their behavior and they didn’t care at all. The management never called me to apologize or requested to continue my membership, and I never did. They have no urge to retain customers. They didn't realize that, with the membership, I was shopping or using their services on daily/weekly basis, like: Bakery, Laundry, Gym, and very frequently, for meals. If you account for these services, that I paid them, it was astonishing Rs.3 Lacs per year, calculate their profit of about 60%+. They lost Rs.2 Lacs in profitx the no of years I have stopped? but, kept on debating on Rs.13000 fee. Very bad business people! I think the should have dismissed their finance and CSR Managers for such acts. But, they didn't care. Had it been an international company, this what would have happened. Finally, they they lost a loyal customer. Its unfortunate, at times we are forced to compromise and be “content” with whats available. I wish their management’s attitude could change and they do learn a little about Customer Relationship. Mr. Salman, I apologize to you personally, being a concerned fellow Pakistani.
October 5, 2015|
AnswerShow all 2 answers
Response from durshiraz | Reviewed this property |
Pakistani executives seldom solves matters,as either not empowered nor interested. The pc hotels in pakistan are owned by a unfriendly person,close to regime. He damn care about customers.its better to stay in 4star.
0
Votes
KKN K
July 31, 2015|
AnswerShow all 2 answers
Response from ZulfiqarAM | Property representative |
Please note that there is no entry fee for resident guests. To minimze and control day visitors, there is a charge of Rs 500 per person which is adjustable in Food, Beverage or any other hotel services. Access to gym... More
0
Votes
Room Tips
"amazing views, very comfortable rooms, best in Pakistan, great tasting food"
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"Valley view rooms are the best. Don't ever book basement rooms facing the car park."
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"Valley view rooms are the best. Avoid 5th floor rooms as their balcony is too small"
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"Get room with a view of the valley."
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