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Pearl Continental Hotel Bhurban

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Pearl Continental Hotel Bhurban
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238 Reviews from our TripAdvisor Community

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Showing 235: English reviews
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Reviewed yesterday NEWvia mobile

Th room was very average, the facilities for recreation and spending leisure time were of a four star. Food was good though. All in all, satisfied because no better place than this in the surrounding area.

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Helpful?
Thank Haseeb A
Lahore, Pakistan.
Reviewed 2 weeks ago

PC Bhurban is ideal for family vocations. Although bit expensive but it's worth it. I personally like its buffet breakfast, it always surprise me. Another good thing is their small hiking track near swimming pool, I always like to walk there with peace. Rooms are good and comfy. If you want to get out from city's hustle bustle, it is...

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Helpful?
Thank adeel a
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Sheharyar Mirza.

Reviewed 3 weeks ago

Stayed here a night on the way down south. Clearly meant to impress with luxury. No complaints about food, service, and cleanliness. However looks like the hotel can use just a tad bit renovation. Floors are marble so no carpet issues. Doors, corners, bathroom tiles, etc are showing a bit of wear and tear, so that's the only reason I...

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Helpful?
Thank MemphianProf
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you very much for your excellent feedback and we are pleased to know that overall, you had a comfortable stay. We have carefully noted your kind observations about areas of improvement and necessary corrective actions will be taken to further enhance experience of our valued guests. Best regards Sheharyar Mirza.

Dubai, United Arab Emirates
Reviewed 4 weeks ago

Very good resort hotel. Cool weather. Fresh air. Nice views from valley view rooms. Staff was very nice specially Mehwish at Nadia restaurant for best service and always warm smile although it was a rush period with almost 100% occupancy. Also managers Iqbal and Shafique at restaurants and waiter Imtiaz Ali were very good in their services. Reception staff was...

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Helpful?
Thank Fazal A
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Regards, Sheharyar Mirza.

Reviewed 4 weeks ago via mobile

I happen to stay at this hotel for 1 night for attending a meeting with other fellow doctors. My experience was pathetic about the hotel. The hotel people are not courteous and the rooms need a lot a lot of repair. Hotel Management just seems to be minting money and have no interest in improving guest comfort or room service....

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Helpful?
Thank Sajjad R
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you for your feedback concerning recent experience at our hotel. Our goal is to provide consistentlyreliable product and exemplary level of customer service. Based on your comments, it is felt that we have not been able to meet and exceed your expectations this time. Rest assured, this singular experience is not reflective of usual high standards prevailing at our...

Karachi, Pakistan
Reviewed 20 March 2017 via mobile

I found PC Bhurban as one of the best hotel in the area especially if you can afford the luxury of outings with your family in vacations. In addition is the most ideal place for new couples to enjoy their honeymoon. Situated in very beautiful mountains. I love it.

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Helpful?
Thank Achakzai
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sheharyar Mirza.

London
Reviewed 19 March 2017 via mobile

I travel very regularly because of my job. This time around I came on a personal visit with family. I was taken aback by the relatively lower level of service versus other hotels in Pakistan. The receptionist was not very polite, did not know the terms of the contract, at entry the person made a big noise when my son...

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Helpful?
Thank hrashid72
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look...

Reviewed 13 March 2017 via mobile

We didn't stay but we made lunch at this hotel. It was very interesting that safety is not normal level. I thought we were entering to a castle or prime minister office something like that. All of us were invited outside of the car and passed a xray. Our luggage too.ı don't know why. Besides all things, meals were good....

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Helpful?
Thank umit d
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you very much for your review and liking the hotel. As far as security is concerned, it is mainly to provide safe and secure environment to the guests under the prevailing security situation in the country. However any in convenience caused is regretted, please. Thanks. Sheharyar Mirza.

Reviewed 13 March 2017 via mobile

PC bhurban was inaugurated in 1992. I have visited several times. I would request the management to replace the old furniture which is not comfortable at all. The movie which was offered free for inmates in the past is also charged.

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Helpful?
Thank Mubasher S
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you very much for your review and valuable feedback regarding renovation of rooms, the good news is that our project team has started working on room renovation. Hope to host you soon again.

London, United Kingdom
Reviewed 8 March 2017

A very good option if you are looking to stay there.Provides all the facilities which a leading hotel chain can offer.Bit on expensive side but they don't have much competition there so advantage is encashed in monetary form.Best part of hotel for me excellent buffet break fast which provides a complete range of eastern and western foods.All in all hotel...

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Helpful?
Thank Owais M
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Sheharyar Mirza.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Full service Hotel & Resort ... more   less 

Additional Information about Pearl Continental Hotel Bhurban

Address: | Murree Hills, Bhurban 47150, Pakistan
Region: Pakistan > Punjab Province > Bhurban
Price Range: $227 - $970 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pearl Continental Hotel Bhurban 4.5*
Number of rooms: 200
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Also Known As:
Pearl Continental Bhurban
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Questions & Answers

Here's what travellers have asked, with answers from Pearl Continental Hotel Bhurban staff and other travellers.
3 questions
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Dallas, Texas

Dear Mr. Salman

I read your review about PC Bhurban and felt very sad that you had a very bad experience there.

Moreover, the reply of Mr. Zulfiqar Malik, GM is not very appropriate, since its neither apologetic nor sympathetic towards a customer, who traveled all the way from Australia to visit this hotel. He should have done and informed that, he has ordered an investigation into the matter, upon the findings, if it is negligence or mistreatment from the hotel management, proper action will be take against the offenders.

But he just wrote a simple hope-to-do-better message, which of course is not enough. He should realise that Social Media has great power, based on the strength and number of its followers. He should not have put the hotel's repute at stake.

I don't know, why he forgot that the "Customer is ALWAYS right" --- the 1st lesson taught in "Hospitality" or Hotel Management, or any other Customer Service Relationship. Even if some of it is customer's fault too!

I have visited almost entire Pakistan, from Karachi to Khunjrab Pass (China border), except Gawadar. Including interesting resorts like "Shangrilla" Skardu, Hunza etc. I must admit, although we have great tourism potential, we know little about "Hospitality", or don't bother; in other words, we tend to murder the messenger. We forget, a happy customer brings in more customers.

Yes, We also do not have world class facilities, moreover we most of the times do not care much about cleanliness, hygiene and general upkeep of the facilities. This is a national mindset, unfortunately!

I have been visiting PC Bhurban with family since last 20 years perhaps, sometimes stayed for the weekends, sometimes day trips. But, let me tell you, inspite of many similar problems we had faced, in general, we enjoyed our visits.

Its unfortunate, we also do not improve unless there is a strong competition. So, there is a dire need of a strong competition in hotel business in the vicinity.

I also have my own disagreements with PC Hotel/Marriott Hotel management. They are real bad in Customer Relationships. I had been member of Hotel's Privilege Club for some years. They kept on increasing annual Fee, without any consideration for existing members, which is a normal practice all over the world. When I complained, being a member, they didn’t bother.

So, I refused to continue my membership, in response to their behavior and they didn’t care at all.

The management never called me to apologize or requested to continue my membership, and I never did. They have no urge to retain customers. They didn't realize that, with the membership, I was shopping or using their services on daily/weekly basis, like: Bakery, Laundry, Gym, and very frequently, for meals. If you account for these services, that I paid them, it was astonishing Rs.3 Lacs per year, calculate their profit of about 60%+. They lost Rs.2 Lacs in profitx the no of years I have stopped? but, kept on debating on Rs.13000 fee. Very bad business people! I think the should have dismissed their finance and CSR Managers for such acts. But, they didn't care. Had it been an international company, this what would have happened.

Finally, they they lost a loyal customer.

Its unfortunate, at times we are forced to compromise and be “content” with whats available. I wish their management’s attitude could change and they do learn a little about Customer Relationship.

Mr. Salman, I apologize to you personally, being a concerned fellow Pakistani.

over a year ago

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Questions? Get answers from Pearl Continental Hotel Bhurban staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice buffet breakfast”
221adeela, 9 Apr 2017 | Read review
“valley view rooms are best. Make pc hotel privilege card to get good benefits if you are staying there for minimum 3 nights”
863fazala, 28 Mar 2017 | Read review
“its a massive hotel so make sure to ask staff to give you rooms on top floors so you can get a view of scenery of Murree.”
887owaism, 8 Mar 2017 | Read review
“Back side view is nice”
  • Room was looking so ugly because of bad paint and unfit tiles
  • The rusty place was giving smell
ZaimJee, 12 Feb 2017 | Read review
“Every room is one if its kind.”
myselfmaaz, 8 Feb 2017 | Read review
5 of 5