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Hilton Garden Inn Auburn

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497 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Auburn
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Showing 489: English reviews
Rochester, United States
1 review
Reviewed 31 August 2016

Hotel was spotless, bed and pillows comfortable, staff friendly and accomodating, location was great, with plenty of restaurants within walking distance. Buffet breakfast was very good, with a combination of cooked-to-order items and self serve options. We would definitely stay again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lauren S
Montreal, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 August 2016 via mobile

Great Hotel, it was clean, quiet, has comfortable beds, fluffy pillows, nice exercise room, a warm indoor pool, and a friendly staff. Big parking lot and free wifi although if you want to stream videos or movies you need to pay for a faster connection. The only thing missing was room service for breakfast.

Helpful?
Thank Simona P
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Simona P, Thank you for sharing your feedback with us and for all of your kind words. I am so happy to see that you enjoyed your stay and that you were able to take advantage of some of the amenities we have to offer! If you find that your travels bring you back to the area, we look... More 

Green Bay, Wisconsin
1 review
Reviewed 28 August 2016

I highly recommend this hotel, the professionalism, hospitality and the friendly environment made me feel very welcomed. The hotel is very clean, beds are comfortable, staff are friendly and helpful. I shared with one of the staff member of the bad day I had prior to arriving to the hotel and she gave me a complimentary glass of wine! Thank... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Margie D
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Margie D, Thank you very much for sharing your feedback with us! I am so happy to see that you enjoyed your stay and that our staff was attentive to your needs. It was an absolute pleasure to have you and we look forward to welcoming you back again soon! Until then, take care and safe travels! Sincerely, Mandy... More 

Cambridge, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 August 2016

The hotel is always clean and pleasant, but our dining experience at the new restaurant was subpar. Service wasn't good (wine I ordered was out of stock, so they gave me a substitute without asking...I would have ordered a beer instead). Burgers were burnt. Disappointing.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Megan H
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Megan H, Thank you for taking a moment to share your recent experience with us. I would like to extend my most sincere apologizes to regarding your dining experience. I have passed your comments along to our Food and Beverage team and will use this as a training tool for all of staff members to ensure instances like this... More 

Toronto, Canada
1 review
Reviewed 25 August 2016

Have stayed at many Hiltons world wide. This location surprised us being in a small town but was top notch. Staff was wonderful, rooms clean great place to stay. Would recommend this hotel to anyone needing to stay in the area.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan H
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Susan, H I would like to thank you for taking a moment to share your feedback with us and also, for noting that you would recommend our property. We strive to ensure all of our guests have the very best experience and I am thrilled to see that was the case for you as well. We appreciate your loyalty,... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2016

We stayed at this hotel for a family reunion and were extremely satisfied - the hotel and rooms were spotless, the service was friendly and helpful (made restaurant recommendations), the pool is fantastic and great for kids and there is an outdoor oasis attached to the restaurant/bar that was lovely. We cannot say enough good things about this hotel; we... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Pamela B
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Pamela B, Wow! Thank you so much for your wonderful feedback. I am thrilled to know that you and your family enjoyed your stay with us and we look forward to your return. Until then, take care! Sincerely, Mandy Webster Front Office Manager More 

Ontario
Level Contributor
216 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 21 August 2016

Beautiful entrance. We were greeted by a very lovely lady by the name of Sarah. Here customer service skills were above and beyond. She took my information and my wife and I were on our way. The room is nothing less than I would have expected from the Hilton name. Two big queen sized beds with three pillows (one of... More 

Helpful?
Thank Leamer
Drew C, General Manager at Hilton Garden Inn Auburn, responded to this review

Dear Leamer, Thank you for your great feedback from your recent stay at the Hilton Garden Inn Auburn! Sarah does a great job and she really goes above and beyond for our guests. I will make sure to pass along your kind words. I appreciate the feedback from your breakfast experience and will make sure to address them right away.... More 

Lyndonville, New York
1 review
Reviewed 21 August 2016

Beautiful hotel and accommodating staff. Enjoyed outdoor seating and firepit except that children were running around unattended. Disappointed that there is no continental breakfast considering the rate.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Q6788UFtammyb
Drew C, Manager at Hilton Garden Inn Auburn, responded to this review

Dear Q6788UFtammyb, Thank you very much for your feedback from your recent stay with us. I am happy to hear that you enjoyed the outdoor seating and the fire pit. We hope that you choose to stay with us the next time you are in the area! Warm Regards, Drew More 

Bethlehem, Pennsylvania
2 reviews
Reviewed 18 August 2016

other than Internet standard service for HHonors members and having to login everyday, the experience was great. better than most fitness center better than most in-hotel bar area well decorated I'll be back

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 692joee
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Thank you so much for taking a moment to share your feedback with us! I am happy to see that you found our facilities to you liking and we look forward to seeing you again soon! Until then, safe travels! Sincerely, Mandy Webster Front Office Manager More 

Mio, Michigan
Level Contributor
116 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 August 2016 via mobile

This hotel was really beautiful. Everything about it was excellent. We especially enjoyed sitting outside in the court yard. There was a family having a little reunion and we enjoyed watching their kids play. The hotel bar had good service, the rooms are really nice.

Helpful?
Thank Patricia H
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Patricia H, Thank you so much for all of your kind words! I am thrilled that you enjoyed your stay and that you were able to take advantage of our beautiful court yard area. We look forward to welcoming you back again in the future! Until then, take care. Sincerely, Mandy Webster Front Office Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning

Additional Information about Hilton Garden Inn Auburn

Address: 74 State St, Auburn, NY 13021-3438
Region: United States > New York > Finger Lakes > Auburn
Price Range: $131 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Auburn 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hilton Garden Inn Auburn Finger Lakes, NY
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Auburn staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Auburn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2 or 4th floors quiet levels”
 of 5 bubbles skaszab2016, 30 Nov 2016 | Read review
“The king suite is the best room type for 4”
  • King suite
  • King suite
  • King suite
  • King suite
 of 5 bubbles 906rileym, 23 Nov 2016 | Read review
“best place in town”
 of 5 bubbles debkk2015, 6 Nov 2016 | Read review
“We had #414 and the view was fantastic.”
 of 5 bubbles Melia808, 22 Oct 2016 | Read review
“Rooms on the 3rd floor were very quiet. Not much of a view on any side of the hotel.”
 of 5 bubbles Teacher323, 2 Sep 2016 | Read review
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