Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping, and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Makati Shangri-La, Manila is celebrated for its elegant ambiance and nostalgic allure, though some guests suggest parts of the hotel could use a refresh. The convenient location near the airport and shopping centers is a highlight for many visitors. While the range of amenities, including the Horizon Club lounge and pool, is generally lauded, some travelers have reported service delays.
Room experiences vary with commendations for comfort and cleanliness but criticisms over maintenance and noise. Despite the overall cleanliness and instances of exceptional hospitality, the value proposition has been questioned by guests who feel the cost does not always match the service and amenities provided.
Location
Convenient
Atmosphere
Nostalgic
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
World-class
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Detailed Reviews
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In short, it is a good hotel. It is well located in Makati, near the Greembelt leisure and shopping center and therefore you have a good handful of restaurants close at hand. The rooms are comfortable, some with beautiful views, and what they serve for breakfast is delicious. I really like that it is easy to book online on their official website.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms was a good size, we had a king size bed and my kids had 2 single beds. The decor is retro and I loved it. It's so clean. We stayed for 6 days and enjoyed every day. Our rooms got cleaned everyday, the cleaner was also great for if you need extra water, anything you need is cater for, one day I needed extra tea bags and it came straightaway, The swimming pool wasn't too busy and the service was also great, the lounge lobby was amazing to sit, drink cocktails, catch up with friends and listen to live music. Nads and the manager looked after our family so well at the lounge lobby cafe, we kept coming back.
I can't fault Shangrila Makati, I even ask them for an extended check-out and that was ok too. We have been stayed her at least 5 times. It's also so close to all the yummy restaurants and shopping centres. We loved this hotel as it's close to all amenities. We will definitely be back.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â The price can be a bit expensive but you are getting what you paid for as you don't have to worry...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I am a member of Shagri-la circle and accumulated points which enable me to have a free 1 night stay. I chose to stay in this hotel for a night on my vacation in the Philippines.
Just as with other shangrila hotels that I’ve stayed, the whole experience was pleasant and great. The provide a small gift/token on arrival to the room (just like with other shangrila hotels).
I gave 4/5 review is because of the cleanliness of the hotel. Although overall it is clean, you can see some areas especially in the bathroom with moulds and obvious deterioration due to age (I think, comparing this hotel to other shangrilas that we have stayed with). It might not be too obvious though. It’s just me being really particular with cleanlines.
We had the breakfast buffet which we were given a discount to (thank you very much!). The food selection was great and the food was tasty and delicious. So, I recommend trying this on when you stay at this hotel. I also ordered through their room service, and the food was great. However, there are limited choices here.
The location of the hotel is also great as it is near the airport, and it is located near ayala malls which made it really accessible especially with travellers like me who is just transiting through Manila.
The staff are accommodating and really helpful.
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Date of stay: November 2024Trip type: Travelled with family
Room Tip:Â Close to the airport, you can just ride a Grab vehicle. Breakfast costs 1800php at the time of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is an older property that is not up to par with five star standards and their customer service is extremely lacking. We have stayed in Shangri-La properties across Asia and Europe. They are known for their impeccable customer service however that is not the case at the Makati location. My reservation was made with ample time, however upon arriving at the hotel, they were not ready to receive me, furthermore they were oblivious and disregarded my confirmed, benefits such as breakfast and other items that I confirmed through my reservation. There was no attempt to rectify the situation rather it seemed that they were more intent on provoking it and making it worse. I have filed a complaint and am reporting through my credit card company, I will be doing the same through Shangri-La international corporation. There is no possible way, that one could justify spending any money to stay at this property given its poor treatment of customers and amenities . my recommendation is simply to stay away. don’t be fooled by their prices. It’s no wonder that they are the same price as the Holiday Inn.
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Udo Wittich, General Manager at Makati Shangri-La, Manila
Responded Apr 26, 2024
Dear Y5274Ltonys, Thank you for taking the time to provide feedback on your recent stay at our hotel. We extend our sincerest apologies for the disappointing experience you encountered during your time with us. I have been made aware that our Front Office Manager had the opportunity to speak with you directly during your stay. Your insights have been invaluable in helping us understand areas where we fell short of meeting your expectations. Please know that your concerns have been taken seriously and are being addressed with urgency. We deeply regret any inconvenience caused by the condition of our property and the level of customer service you received. Rest assured, we are actively working to rectify these issues and enhance our overall guest experience. Once again, we appreciate your feedback and the opportunity to address your concerns directly. We look forward to have the opportunity to welcome you back to Makati Shangri-La in the future and provide you with the exceptional stay you deserve. Warm regards, Udo Wittich, Hotel Manager
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First of all, the Makati Shangri-La is a nice 5-star hotel with good rooms and a great location in the city of Makati. I have been choosing to stay at this hotel for many years. However, my last experience was very disappointing.
After checking out, I realized a couple of hours later that I had forgotten some items, including a significant amount of cash meant for a foundation to help people in need. When I called the hotel to report it, they said they hadn’t found anything. I was certain of where I had left the money.
Given the hotel's reputation, I expected a reliable lost-and-found service and good security measures. It is concerning that when I reported my lost items, the hotel staff claimed nothing was found. I suspect that the housekeeping staff may have taken the cash, which was intended for charity.
I cannot recommend this hotel for leaving your belongings or any valuable items, as I no longer feel that it is trustworthy in returning lost items.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jonathan Reynolds, General Manager at Makati Shangri-La, Manila
Responded 3 weeks ago
Dear Isabel B, Thank you for taking the time to share your feedback. We were concerned to read your comments and have since taken the time to review this matter in detail. I would greatly appreciate the opportunity to share our findings with you. Please feel free to contact me directly at jonathan.reynolds@shangri-la.com and let me know a convenient time to speak. With best regards,
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I would like to commend Mr Wilann Navarro of the Reservations he did an excellent and outstanding job in doing my reservations last Dec. 24-26 our two night stay at Makati Shangri La I did my reservation with Mr Wilann ‘s help and he made sure that all my needs were taken care off from my arrival with my wife until we finish our stay . Definitely I will recommend this hotel for my friends and relatives . We will have another staycation in this hotel on Dec. 31 to Jan 2 another two night stay this time it will be under my wife’s name Vivian Cruz a Club Circle member also we are expecting a superb service will given to us as valued customer and feel like special and VIP . We hope we will have a smooth checkin at the counter.
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Date of stay: December 2024Trip type: Travelled as a couple
Room Tip:Â Hoping for a more friendly Club Lounge Manager on duty so we will have a pleasant time hanging...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The lobby was very luxurious and the rooms were spacious and cleanly furnished, so I could spend a very relaxing and comfortable time. The pool wasn't big, but it was beautiful and I could have alcohol by the pool and relax. The breakfast buffet in particular has a wide variety of items, all of which are delicious and recommended. Good location close to Makati green belt. I'd like to stay here again.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
World class service received. Everything is clean. Requests were heard and accommodated. Pool area was very clean and they seem to have temperature regulated as the weather is cool but the water is not so cold. It's room temp. Enjoyable lounge. So many choices in bfast buffet. Easy check-in, fast service.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Udo Wittich, General Manager at Makati Shangri-La, Manila
Responded Apr 9, 2024
Dear 'IamlovedbytheKing', we're thrilled to hear that your wedding anniversary stay exceeded your expectations! Providing world-class service and accommodating requests are always top priorities for us. We're delighted you enjoyed the cleanliness throughout the property and found the pool area and lounge enjoyable. Our breakfast buffet aims to offer a wide variety to suit every taste. Thank you for recognizing our efforts in ensuring a seamless check-in experience. We look forward to welcoming you back to Makati Shangri-La for more memorable stays in the future! Warm regards, Udo Wittich, Hotel Manager
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I had no issues with the room but I was shocked at the varying charges that were put onto my bill that was not disclosed to me.
I had booked a weekly rate which did not reflect on my final bill.
That same rate also included 10% off dining in hotel which was never communicated how to use it... nor did I see the discount anywhere on my final bill.
I am not surprised by the add ons that were permitted by me such hotel transfer or room service.
BUT I am surprised that my final room charges changed and was different than what I had booked.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff was nice and the rooms and stay are fine but the breakfast was not worth the money. We paid around $30 USD each but while we were eating we could not finish a majority of our food. The fruit was watery, tasteless and mushy and the yogurt tasted sour and expired. The corned beef was mushy and watery, and the vegetables were cold. We are disappointed by how we spent so much money on a room and the food was below expectations. It felt like a huge rip off overall, we do not intend to come back after this experience.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Udo Wittich, General Manager at Makati Shangri-La, Manila
Responded Jun 1, 2024
Dear 'monicamK2073lQ', Thank you for sharing your feedback. We sincerely apologize for your disappointing breakfast experience. It is regrettable to hear that the fruit, yogurt, corned beef, and vegetables did not meet your expectations, and we understand your frustration. We take your comments seriously and will address these issues with our culinary team to ensure immediate improvements. Your kind words about our colleagues and rooms are appreciated, and we hope you might reconsider visiting us again. Please contact us directly for any future stays, and we will ensure your experience exceeds expectations. Sincerely, Udo Wittich, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Makati area.
PRICE RANGE
C$216 - C$285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
makati shangri-la manila hotel makati, shangri la manila makati, shangri la makati, shangrila makati, makati shangri la hotel
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
696
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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