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Makati Shangri-La Manila

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2,290 Reviews from our TripAdvisor Community

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Showing 2,099: English reviews
Shanghai
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW via mobile

I am so disappointed with his hotel. It has gone to extremes of cutting costs it's disgusting. We sent our guests here from Canada because we have been coming to this hotel for less than 10 years. Each stay is a duration of at least 2 months. Incident 1. While my friend was in the restroom the bathroom glass door... More 

Helpful?
Thank Aletcute
Hong Kong
Level Contributor
145 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 1 week ago

Having stayed in numerous Shangrila properties and a Jade member for many years, this has to be one of the weaker Shangrila properties. Rooms are slightly old but what really disappoints is the service level. Staff were generally disinterested and for a five star established hotel, many of them were rude and unhelpful with most of them in the dining... More 

Helpful?
Thank glnomad
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear glnomad Thank you for your feedback during your stay at Makati Shangri-La, Manila. I really appreciate your loyalty to the Shangri-La brand. I’m glad that our facilities suited you well and I sincerely apologize for the kind of service that was extended to you when you dined in one of our restaurants. I am glad that you brought this... More 

Level Contributor
4 reviews
Reviewed 1 week ago via mobile

You name it, the hotel has it. Compares to top hotels around the world. They think of everything. Fitness Center, tennis courts, spa, pool being renovated now. Many resturants in hotel. Resturants and mall within a block of hotel. Very safe area.

Helpful?
Thank Ken S
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Ken S Thank you for your excellent review, "1st class hotel - highly recommended" during your stay at Makati Shangri-La, Manila. I am glad you find our facilities and services comparable to top hotels around the world. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

I attended a wedding today and my experience with their concierge really really sucks. Your policy that we can not leave our things if we are just guests really inconvenient. We are also guest because we are at your Ballroom and it is within your premises. If I am just here for an air con comfort, i understand that i... More 

Helpful?
Thank Katherine Joyce O
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Katherine Joyce O Thank you for sharing your recent experience. I am sorry that you were inconvenienced and disappointed by the hotel’s policy that does not allow storage of items/belongings of non-registered guests at the Concierge. The safety and security of hotel guests are very important; and due to recent disturbance in major cities of the world, our corporate... More 

Bangkok
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

Like all shangri la hotels, the internet /wifi was slow compared to other 4-5 star hotels (yes its free, but would be nice to have fast internet in 2016!) . They also played electronic dance music loudly at breakfast which was strange and not very relaxing. Apart from those issues, staff were great, rooms great.

Helpful?
Thank bule122
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear bule122 Thank you for your comment during your stay at Makati Shangri-La, Manila. I am glad that our facilities and services suited you well. I will take note of your feedback regarding our internet/wifi service. I sincerely apologize for this inconvenience that made you feel disappointed. Allow us to delight you and regain your confidence again in Makati Shangri-La.... More 

Doha, Qatar
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

If I m really wowed by one hotel with the level of service and staff eagerness to make you feel welcome- Shangri La Makati is the one. It's one of the best experiences I have had so far in any hotel in the world. Really good centrally located hotel with a all stars staff line up. Hats off to the... More 

Helpful?
Thank Amby101
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Amby101 Thank you for excellent feedback during your stay at Makati Shangri-La, Manila. I’m glad that our facilities and services; especially our food selection and laundry services suited you well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best... More 

Cebu City, Philippines
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 266 helpful votes
Reviewed 1 week ago

Have stayed here a lot of times. It's always a great stay, the Shangri-La Experience. Beautiful and Bright Rooms, Elegant Bathrooms, Comfy Beds, complimentary high speed internet and the trademark Shangri-La excellent service. Ideal location near to everything, bars, restaurants, malls and etc.

Helpful?
Thank HENRICH11
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear HENRICH11 Thank you for your excellent review, "Always Great" during your stay at Makati Shangri-La. I am glad that our facilities and services always give you a total Shangri-La experience. Again, thank you for your kind words and I will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving... More 

1 review
Reviewed 1 week ago via mobile

I like shangrila it better than the other hotel.but the service of waitress not good in sage bar her name is Daisy,specially the manager not good.they flerting my husband.i hope next time we visit there we enjoy not like they did

Helpful?
Thank rviacrusis
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear rviacrusis Thank you for your feedback during your recent dining experience in our Sage Bar. I sincerely apologize for the shortcomings in our service that made you feel very disappointed. Allow us to delight you and regain your confidence again in Makati Shangri-La. I look forward to welcome you on your next visit in Manila. Sincerely More 

Vilnius, Lithuania
Level Contributor
7 reviews
3 hotel reviews
Reviewed 1 week ago

I stayed in this hotel during my 1 week visit to Manila. I have been in many different hotels worldwide but quality of this hotel's service was amazing. I was met in airport by hotel representatives, brought into hotel. Girl that opened car's doors already new my name, did not need to do check-in in reception (it was done in... More 

Helpful?
Thank Evaldas G
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Evaldas G Thank you for your "Excellent hotel" review during your stay at Makati Shangri-La, Manila. I am glad you appreciated the check-in service in your room; food in our restaurants; and the comfortable big room suited you well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and... More 

Geneva, Switzerland
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 week ago via mobile

Friendly staff and decent guest rooms. A rénovation is in order as the rooms are a bit rough around the edges. It's well located in Makati but traffic can be a bore. Breakfast is as you would expect from shangrila but the room layout is poor. Very little space to navigate with a plate in hand. All things considered, is... More 

Helpful?
Thank Priceofruby
Alain B, General Manager at Makati Shangri-La Manila, responded to this review

Dear Priceofruby Thank you for your review, and for sharing your observations during your stay with us. I have taken note of your comments especially about our rooms. I truly appreciate you bringing this to our attention, as this keeps us working harder to improve and continue to strive to be better at what we do to serve guests like... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Circles Event Cafe
Circles Event Cafe
Cuisines: Chinese, Japanese, Philippine, Sushi, Asian, International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 

Additional Information about Makati Shangri-La Manila

Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Price Range: $290 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, HotelTravel.com, Expedia, Booking.com, Asiatravel.com Holdings, Travelocity and Jetsetter so you can book your Makati Shangri-La Manila reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel
Makati Shangri-La Manila Metro Manila, Philippines
Hotel Style:
#2 Business Hotel in Makati
#3 Family Hotel in Makati
#3 Romantic Hotel in Makati
#4 Spa Hotel in Makati
#5 Luxury Hotel in Makati
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Questions & Answers

Here's what travellers have asked, with answers from Makati Shangri-La Manila staff and other travellers.
10 questions
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Questions? Get answers from Makati Shangri-La Manila staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“prefer lower level”
 of 5 bubbles stevanjosephb, 20 Nov 2016 | Read review
“Club Floor Rooms Are Worth the Extra Cost”
 of 5 bubbles ColonelBangkok, 12 Nov 2016 | Read review
“Higher floors quieter, all with good views out over the CBD or Makiti.”
 of 5 bubbles jb265, 18 Oct 2016 | Read review
“Higher floor has better view”
 of 5 bubbles AlenaKlenot, 15 Oct 2016 | Read review
“Local rate in USD$ is the way to go!”
 of 5 bubbles 671leew, 12 Oct 2016 | Read review
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