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The Heritage Hotel Manila

CancelonUS$41*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$102*
US$41*
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US$80*
US$102*
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The Heritage Hotel Manila
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1,871 Reviews from our TripAdvisor Community

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There are newer reviews for The Heritage Hotel Manila
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Showing 1,608: English reviews
Reviewed 1 week ago

will not go back here anymore. There are lots of new hotels around the area. Just stayed here because other hotels were fully book. Facilities are old and the swimming pool is dirty. Check in will take forever as check in staff will not care if the queuing line are long. Breakfast serve everyday are the same and taste bland....

Review collected in partnership with this hotel
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Helpful?
Thank 785joela
Management response:

Dear Joela Thank you very much for the feedback we truly value our guests' comments and take it very seriously. It is on comments like these that we truly strive to improve our products and services to serve you better. Please be assured that we have forwarded your comments to respective departments for discussion and action. We are very pleased...

Sydney, Australia
Reviewed 1 week ago

The rooms need to be upgraded in its decor and furnishing especially the carpet. It looks really old and stained. The rate was rather expensive without breakfast included. Location is good and the staff is nice and helpful.

Review collected in partnership with this hotel
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Helpful?
Thank Maria F
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Hi Maria Thank you very much for the feedback we truly value our guests' feedback and give it utmost importance and action. Rest assured that we are always trying to improve to better delight and serve you. We are very pleased to let you know that renovation plans have been made and it is just a matter of time before...

Lapu-Lapu City, Lapu-Lapu, Philippines
Reviewed 1 week ago via mobile

The hotel is able to maintain its old charm yet the upkeep of its facilities is commendable. The AC is working perfectly, hot & cold shower works well, staff are courteous & friendly, wifi is strong, public areas are clean, toiletries are provided; but if you like to sleep without disturbance, choose a room facing away from EDSA because the...

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Helpful?
Thank Leah N
Management response:

Hi Leah Thanks so much for the comment, we truly value feedback from our clients and give it utmost attention. We are very pleased to let you know that renovations are on the way and it is just a matter of time before our hotel is given a new look for our guests' pleasure and convenience. We hope to see...

Brisbane, Australia
Reviewed 1 week ago

great location, if you want to stay near the airport, nothing else around except the edsa entertainment complex. once was great i'm sure but now a sad relic of the past. it appears not a penny has been spent on renovation for decades. my bathroom door handle was falling off, the lamp stand light would turn on or off as...

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Helpful?
2Thank john o
Management response:

Dearest John Thank you for the honesty in the comments you posted, we truly value our guests' feedback and strive everyday to improve to serve you better. This will be taken up and will be given serious thought and action. We are excited to let you know that renovation plans have been made and it is just a matter of...

Reviewed 1 week ago

After many times staying at the Heritage Manila, this time I was not impressed, the room didn't seem ready for guests, no toilet paper, no food/snack items on shelves, no dried fruit items, no extra cushions on bed, reception didn't seem interested, I was told it was because I used Agoda booking site, but we have used them many times...

Review collected in partnership with this hotel
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Helpful?
Thank davideaton713
Management response:

Hi David Thank you very much for the feedback, we truly value our guests' comments and strive everyday to improve on our products and services. Rest assured that all your concerns will be looked into with utmost importance. It is on comments like this that we truly learn. We are also excited to let you know that plans of renovations...

Manila, Philippines
Reviewed 2 weeks ago

We love this hotel but it's too old and dusty not good if you have allergies. We 5 of us had to take antihistamine just to fight the allergies and asthma attack. Not worth it. And the breakfast is so lame. But staffs are very nice and accommodating. Room service is fast and worth it . Food is cheap and...

Review collected in partnership with this hotel
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Helpful?
Thank summershineR
Management response:

Hi SummerShine Thank you for the comment, we truly value the feedback we get from our clients. We are very pleased to inform you that renovation plans have been made and it is just a matter of short time before we start implementing the plans. We hope that you too will be looking forward to this as we are very...

Manama, Bahrain
Reviewed 2 weeks ago via mobile

Stayed at the Heritage Hotel for three nights . Had to book this hotel as most of the rooms in the city were full due to ASEAN summit. The hotel requires an immediate refurbishment as his would surely not be on the same level as the remaining hotels in Manila where I have stayed before. It was terrible to see...

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Helpful?
Thank Mukul M
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Guest Thank you very much for the feedback we truly value the comments from our guests. Rest assure that your concerns regarding your comments have been discussed with importance and have been forwarded to the respective departments concern and is given action.Rest assure that we are always trying to improve on our products and services to serve you better....

Leicestershire, United Kingdom
Reviewed 2 weeks ago

I tend to stay at the Heritage on my visits to Manila as the service is very good, the location really convenient for the airport, and the rooms quite nice and having amenities that I actually use (such as a kettle) and nice big beds. Since my last visit, there have been some things that seem to have worsened, though...

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Helpful?
Thank ifekas
Management response:

HI Ifekas Thank for the comments we truly value the feedback we get from our clients. We are pleased to inform you that renovation plans have been made and it is only a matter of time before you can sleep in, dine in, and enjoy newer facilities and amenities of the Heritage Hotel Manila. Thank you again for the continued...

Reviewed 2 weeks ago

Front desk Grace needs training. Aside from disorganized check in she is not accomodating and arrogant. Although not all of them are nit like her but if one is not good is the ofher it will reflect and affect the rest. I hope she only have her one bad day and we are just lucky to have it, but being...

Review collected in partnership with this hotel
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Helpful?
Thank jsalvi_818809
Management response:

Hi jsalvi Thank you very much for the feedback, we truly value our guests' comments and strive everyday to improve on our crafts. We would like to apologize for this, please be assured that this will be taken up and would be be given utmost attention. Again, thank you very much and we hope to see you again soon.

Jersey, United Kingdom
Reviewed 2 weeks ago

It was nice to be pampered as a returning customer of many visits and great that so many staff remembered me and gave me a friendly greeting. I hope they re-open the souvenir shop by reception as that provided clients with several useful services such as information, phone loads,postcards and maps

Review collected in partnership with this hotel
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Helpful?
Thank alfriday
Management response:

Hi Alfriday Thank you very much for the feedback! It truly warms our hearts hearing from guests with such comments. Please be assured that we are always striving to improve our products and services to better serve you. We are glad to let you know that we are renovating soon, it is just a matter of time before our facilities...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 

Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Region: Philippines > Luzon > Metro Manila > Pasay
Price Range: $64 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Asiatravel.com Holdings, Hotels.com, Expedia, Hotwire, Travelocity, Cheap Tickets, Cancelon, Travel Book Philippines, Inc., Priceline, getaroom.com, TripOnline SA, HRS and HotelQuickly so you can book your The Heritage Hotel Manila reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Metro Manila/Pasay, Philippines
Hotel Style:
#7 Luxury Hotel in Pasay
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Questions & Answers

Here's what travellers have asked, with answers from The Heritage Hotel Manila staff and other travellers.
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Questions? Get answers from The Heritage Hotel Manila staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No minibar in room. If you turn off the lights using the master switch on the bedside cabinet it cuts the power to the mains outlets. So your phone won't charge overnight. But if you close the lights one by one the mains power stays on!”
Gizmo2005, 24 May 2017 | Read review
“maybe the suites are less worn”
4johno, 16 May 2017 | Read review
“If you will check in ask them to put you in a clean room with a nice bathroom because I had an experience once that their bathroom is not appealing almost falling apart but didn't complain . Too tired from traveling to complain. ”
summershineR, 12 May 2017 | Read review
“Rooms facing the front have more interesting views”
  • I think this toilet seat has had better days!
  • Paint on toilet seat very worn making seat look dirty
  • Bathtub is somewhat stained and looking tired
  • Nice view of bustling traffic from eighth floor, but window very dirty on outside.
ifekas, 12 May 2017 | Read review
“Book a club room”
899edi, 8 May 2017 | Read review
5 of 5
Cancelon
US$41* /night
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Booking.comUS$80
Asia TravelUS$102
Expedia.comUS$71
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Prices are for 1 room, 2 adults
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