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The Heritage Hotel Manila

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1,698 Reviews from our TripAdvisor Community

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Showing 1,448: English reviews
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 November 2015

Hotel was ok, expensive for what it is, room I was in a small suite was tired, need a new carpet and re finished. The carpet was stained, possibly even a deep professional clean would have been sufficient but didn't want to walk about without my shoes on. On the plus side the bed was comfortable and the bedding was... More 

Review collected in partnership with this hotel

Helpful?
1 Thank ggrant007
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear ggrant007, Thank you for staying at The Heritage Hotel Manila. We have received your feedback and regret to hear of your unpleasant experience during your stay. We have clearly noted your concerns. I hope it will make you glad that we have plans of renovating the hotel in the near future. We endeavor to improve our services and have... More 

London, United Kingdom
2 reviews
Reviewed 28 November 2015

as a lone female traveller on a stopover in Manilla I felt very safe staying at this hotel . My lovely room was on a high level, had security on this floor and reception staff very welcoming, warm and friendly. As I am a frequent world traveller because of my job, I would not hesitate in staying here again

Review collected in partnership with this hotel

Helpful?
Thank Cheryl C
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Eliza C, Thank you for staying at The Heritage Hotel Manila! We are delighted to hear of your positive feedback. Glad that you felt safe and had a comfortable and relaxing stay in our hotel. Thank you for commending our staff. It is our pleasure to have served you. We look forward in welcoming you back. Our staff eagerly... More 

Kuala Lumpur, Kuala Lumpur, Malaysia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 November 2015

We were upgraded to a club room upon checking in. Room was spacious and the extra bed was decent though I had to fork out another 1000 pesos per night for it. Cheaper than what I would have paid for under Agoda's booking or what the the Hotel agent would have charged me. ( close to 2000 pesos) I reckon... More 

Helpful?
Thank Minnie1251
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Ms. Minnie1251, Thank you for staying at The Heritage Hotel Manila! Thank you for your feedbacks. Thank you for complimenting the spacious rooms, the kiblat direction, the prayer mats and the Halal food which are valued by our Muslim guests. We have also noted your concerns especially on the Halal food selections and we shall take into consideration your... More 

Glenrothes
1 review
Reviewed 27 November 2015

Excellent place to stay Mall of Asia just a short walk away although hotel runs a free shuttle to and from the mall. Rooms are large .bathrooms could be doing with updating as they are a bit dated.DvD would be appreciated.

Review collected in partnership with this hotel

Helpful?
Thank T9751RBbriand
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear T9751RBbriand, Thank you for your wonderful feedback. We are delighted to hear that we have made your stay a pleasant one. Thank you for complementing our services especially the shuttle service. Our hotel is indeed ideal as it is close to the airport and the mall. We've also noted your concern on the bathrooms but glad to know that... More 

Sydney, Australia
1 review
Reviewed 25 November 2015

This is my second time to stay at this hotel, this time with my husband. The hotel in good location not too far from the airport. The service is very good, cannot fault it. prompt attention to your request, polite and friendly. Buffet breakfast is good. Our room was a good size, nice and quiet. Would stay there again and... More 

Helpful?
Thank Maria F
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Maria F, Your feedback is very valuable to us. We are happy to know that you enjoyed your stay at our hotel. Thank you for complimenting our service, the rooms and the hotel's location. It is our pleasure to have served you. This inspires us to continue to give the best service to our guests. We look forward in... More 

Canton of Geneva, Switzerland
Level Contributor
177 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 25 November 2015

We spent 3 nights here at the end of our month long tour of the Philippines. It's near the airport about 3.5 km (you don't get stuck in traffic, unless you get a taxi trying to run up the meter, normal fee 200-260p) - do not get caught by taking the hotel transfer for 800p unless you really want to... More 

Helpful?
Thank Amesthyite
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Amesthyite, Thank you staying at The Heritage Hotel Manila! We are delighted to hear of your feedback. We are glad to know that we have made your stay an enjoyable and comfortable one. Thank you for complementing our location, the food, the swimming pool, the spacious rooms, and the shuttle service. It may also pleased you to know that... More 

Richmond Indiana usa
1 review
Reviewed 24 November 2015

Loved it. Beautiful hotel. Traffic is bad but to be expected. Walking distance to Mall of Asia and Manila bay. Morning breakfast buffet was very good and plentiful with great variety of foods. Loved my stay.

Review collected in partnership with this hotel

Helpful?
Thank rshadle1948
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear rshadle1948, Thank you staying at The Heritage Hotel Manila! We are very delighted to hear of your positive feedback. We are glad to know that we have made your stay an enjoyable and comfortable one. Thank you for complementing the breakfast buffet at Riviera Cafe. Our location is indeed ideal which is near the mall and the airport. It... More 

Cambridge, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
Reviewed 24 November 2015

Both me and my colleague were given rooms with cockroach infestations - I found approximately 10 crawling around the bathroom when I returned from dinner one evening. I told reception and was "upgraded" to a Club room, which was similar to a Superior room, but with a slightly larger bed and ants rather than cockroaches. The whole hotel is in... More 

Helpful?
Thank 2patrick

Travellers are raving about these Pasay hotels

Dammam
1 review
Reviewed 23 November 2015

It is really nice hotel in good position I did not try there food The rome very clen and the elevator work with the room's keys that main novody alowd to you the elevator Nice music with biano I can bot say more It is nice hotel

Review collected in partnership with this hotel

Helpful?
Thank aalmus_194445
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear aalmus_194445, Thank you for staying at The Heritage Hotel Manila! Your feedback is very valuable to us. We are happy to know that you enjoyed your stay at our hotel. Thank you for complimenting our rooms and the hotel's location. It is our pleasure to have served you. This inspires us to continue to give the best service to... More 

Melbourne, Australia
Level Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 November 2015

I had a 34 sq m Superior Twin Room for A$113 (just USD$80) for an overnight stay (breakfast not included). Luxurious room, stocked minibar. Clean, spacious. I had 8th floor, with a view. Courteous, helpful staff. Arrived late at night & flew out early next morning (to Boracay), but would love to have stayed longer.

Helpful?
Thank Neil2008
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Neil2008, We have received your feedback and we’d like to thank you for complimenting our staff and the room. I understand you had to leave early for your flight but we are glad that we have made your stay a relaxing and comfortable one. We look forward in welcoming you back in our hotel. See you on your next... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 

Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Region: Philippines > Luzon > Metro Manila > Pasay
Price Range: $110 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Metro Manila/Pasay, Philippines
Hotel Style:
#6 Luxury Hotel in Pasay
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Questions & Answers

Here's what travellers have asked, with answers from The Heritage Hotel Manila staff and other travellers.
25 questions
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Questions? Get answers from The Heritage Hotel Manila staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get close to lift as the corridors can be long”
  • A bit dated
 of 5 bubbles Kebuh, 30 Nov 2016 | Read review
“I had a room with two beds on the 7th floor.”
 of 5 bubbles hosseink28, 29 Nov 2016 | Read review
“cosy and nice. very clean and tidy”
 of 5 bubbles nashuruddin, 27 Nov 2016 | Read review
“Not mandatory but optional. Extra service needs to be recognized by tipping these hotel staff.”
 of 5 bubbles ASoleta, 16 Nov 2016 | Read review
“The room was able to relax there is a bathtub.”
 of 5 bubbles yoshiakis73, 2 Nov 2016 | Read review
5 of 5
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