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Holiday Inn Manila Galleria

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711 Reviews from our TripAdvisor Community

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Showing 642: English reviews
Mumbai (Bombay), India
Reviewed 3 September 2014

Truly a wonderful experience and highly satisfied because good vegetarian dishes in breakfast as it is main meal for me. Superb hospitality and cooperative staff at reception, at restaurant and everywhere. Only concern was WI-FI was charged.

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Helpful?
1Thank SandeepAshokShah
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for your wonderful feedback. We are glad that you are pleased about our services and team. We will certainly share this to them as this will serve as a motivation to everyone. We can't wait to see you again soon! All the best, Executive Assistant Manager

Oceanside, California
Reviewed 2 September 2014

I have stayed in this hotel 5 previous time but during this stay the hotel front office seems to be more interested in upgrading me and charging me extra for everything under the sun. Additional $$ for non-smoking room which I reserve and not available when I check in. I'm usually satisfied with Holiday Inn Hotel's accommodations but this time/stay...

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Helpful?
2Thank mguiller808
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We appreciate that you have taken the time to write us your feedback. I understand that you were not entirely pleased during your stay. We will take a look at this matter and see what we can do. I do hope you would allow us another opportunity to serve you better. All the best, Executive Assistant Manager

Quezon City, Philippines
Reviewed 1 September 2014

Booked an overnight stay at Holiday Inn Galleria last June 2014. Since for some reason, the rooms were over booked that weekend (checked in on a Friday), I was upgraded to a 1 bedroom suite from a deluxe room at no extra charge. Honestly, I expected an old, dark hotel but to my surprise, the rooms are newly furbished and...

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Helpful?
3Thank bosschief2011
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We enjoyed reading your comments. Thank you for this. We are happy to hear that you enjoyed your stay with us. We try our best to make our guests happy by providing excellent service, and we are delighted to know that we achieved it. We will certainly share this to the team. We look forward to welcome...

Reviewed 25 August 2014

Staying for 3 nights, with room mate, for business, not quite spacious for 2 persons, looks old/classic. The services was so and so. The elevator is sooooo old and scared me actually, but all was fine

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Helpful?
1Thank Ni L
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for writing a feedback about our hotel. Here in Holiday Inn Manila Galleria, we see to it that our guests are satisfied in all aspects of our hotel and we hope to continue to provide you with the quality service you deserve. Hope to see you soon! All the best, Executive Assistant Manager

Quezon City, Philippines
Reviewed 24 August 2014 via mobile

We frequent this hotel bec of its location and offers. As one of their regular guests, it's our 1st time to submit a review, to hopefully help Holiday Inn further improve on certain areas so they can keep up with other premiere hotels around the Metro: 1) Service - consistent warm, friendly and professional service across all members of their...

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Helpful?
2Thank raxiebaby
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We appreciate that you have taken the time to write us you feedback. We are always pleasured to have you as our guest. Thank you for your valuable suggestions, it’s because of this that we will continue to improve our products and services through the comments you have provided. We will certainly share this to the management....

Metro Manila, Philippines
Reviewed 21 August 2014

My family stayed here for a almost a month and we had a great time. It's like our second home whenever we are in Manila. It is a child-friendly hotel and all the staff are very accommodating and friendly. They have very spacious bed and rooms. They have great food every morning for breakfast. I love their pool!!! I would...

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Helpful?
1Thank daki237
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Ms. Ann, Thank you for taking the time to share to us your feedback. Here in Holiday Inn Manila Galleria, we try our best to make our guests feel at home and we are happy to know that we were able to achieve it. We are delighted to hear that you enjoyed your stay with us and that you...

Reviewed 15 August 2014

I stayed in this hotel for a personal trip and I felt like I was never alone because of the hospitality the staff members are giving me. They'll smile at you when you walk down the hall and give you directions when you're lost. The room where I stayed is clean and neat as if it was really taken care...

Review collected in partnership with this hotel
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Helpful?
1Thank Dee B
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We appreciate that you have taken the time to write us your feedback. Thank you for your wonderful comments about our room and our staff. It gives us great pleasure to make our guests happy and we hope to continue to provide you with the quality service you deserve. We hope to see you soon! All the...

Mandaue City, Mandaue, Philippines
Reviewed 14 August 2014

Hotel Staff are always polite and smiling, it feels like knowing them for a long time already and yet that was my first time to meet them. Glad to have stayed at Holiday Inn. I hope the management can improve though on the coordination with their housekeeping staff, because at one incident when I got in my room, a staff...

Review collected in partnership with this hotel
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Helpful?
Thank Vinz J
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Mr. Vinz, Thank you for sharing to us your feedback. It gives us great pleasure to make our guests happy and we hope to continue to provide you with the quality service you deserve. With regards to your concern, we will share this to the management. We hope to welcome you again! All the best, Executive Assistant Manager

Sydney, Australia
Reviewed 5 August 2014

We stayed here for 5 nights and found the hotel nice and very conveniently located. It's attached to the Robinsons Mall and you can take the elevator from the hotel straight into the shopping center which was good. The room itself was comfortable and we always had ample supply of bottled water, amenities etc. The only concern I had was...

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Helpful?
Thank Homewheremyheartis
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We appreciate that you have taken the time to share us your experiences. We are delighted to know that you were happy with the location of our hotel, the nearby facilities, the room and our staff. We will definitely address the concern you have raised with regards to security, we will look into this matter. We look...

Jeddah, Saudi Arabia
Reviewed 2 August 2014

Myself and the wife stayed eight nights in a suite that cost me less than half what a room usually costs me in EDSA Shangri La (my usual choice of hotel in Manila). We decided to try this place out because of the exceptionally low cost and taking a suite meant ample room for kids to run around, and I...

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Helpful?
Thank joeinjeddah
JuliaMacario, Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for taking the time to share us your experience. We are pleased to know that you were satisfied with our products and services, especially with our spacious rooms. Here in Holiday Inn Manila, our rooms range from 32sqm to 234sqm which are perfect for family staycation. We are very grateful for your recognition towards our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 

Additional Information about Holiday Inn Manila Galleria

Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Price Range: $92 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Hotels.com, Orbitz, Travelocity, Hotwire, TripOnline SA, Priceline, HotelQuickly and Travel Book Philippines, Inc. so you can book your Holiday Inn Manila Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines
Hotel Style:
#3 Spa Hotel in Pasig
#4 Luxury Hotel in Pasig
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Manila Galleria staff and other travellers.
5 questions
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West New York, New Jersey
Sydney, Australia

The manager holiday inn.

As a reply to your comments re my post, how many chances do u think someone should give your hotel??. I stayed in the holiday inn the previous year and their was a fire in Robinson's mall, the hotel was evacuatet but no one told me I was staying on one of the top floors their was no alarm no phone call to let us know their was a problem. The only way I knew their was a fire I seen and heard all the emergency vehicles downstairs so i went to investigate. I was in the foyer for an hour and people were still coming down to see what was happening. Bad luck if the fire made it to the hotel and anyone in the hotel that wasn't notified due to the hotel not having a working fire alarm died, god forbid. when we went back to our room it smelt like smoke , fair enough to say this was out of your control I understand that but all my cloths needed washing they smelt like smoke and the management had the same head in the sand approach say nothing and hope it goes away. Personally I wasn't looking for anything other than an apology or a small note under my door saying sorry for the inconvenience but nothing came. Also the staff wasn't very helpful on my stay this occasion they seem to be always busy entertaining themselves with each other or eating food they have hidden in draws! Don't they get a break for lunch. I would not normally choose this hotel but the last two years the crowne plaza was booked out so we thought the holiday inn would have and above average rooms and service for the price you charge but not so, I even had to stay at the Malayan across the road for the first two days waiting for a room to become available. It offered better service and rooms on par with your hotel at half the price!!. I am looking to stay in pasig for this coming September for four weeks but haven't decided if i should stay at the crowne plaza or Marco polo its just a few dollars more, Mark mhurrell.

over a year ago

See all questions (5)

Questions? Get answers from Holiday Inn Manila Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are building works in the area. The room was on the 8th floor above the main entrance, but as we had an 8am start, it wasn't an issue.”
Globetrotters478, 16 Apr 2017 | Read review
“A perfect location when it comes to proximity to all planning activities at the heart of city.”
absanmiguel, 10 Apr 2017 | Read review
“Choose room higher than 10th floor and rooms that end in 10's”
  • My messy room with wood furniture in the foreground
  • City view from my room
  • My nightstand with antique master control! Love it.....
ROCROC62, 13 Mar 2017 | Read review
“Ask for an upgrade to see if it's available. Depending on your membership status the upgrades are free if they are available.”
ToddM859, 22 Feb 2017 | Read review
“Top floor, costs a bit more, but who cares?”
, 5 Feb 2017 | Read review
5 of 5