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Holiday Inn Manila Galleria

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689 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Manila Galleria
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Showing 621: English reviews
Ungasan, Indonesia
Reviewed 8 April 2014

it's good to stay for vacation. can go to shopping cuz mall's directly connected w hotel. how continent!! haha especially the good thing about Holiday Inn is kind staffs and services compare w other hotels in that area. and there's Chinese restaurant. it's the best chinese restaurant ever in the Manila. so fresh and yammmmmyyyyyyyyyy. btw when you select the...

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Helpful?
Thank lololol708
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for taking your time to share with us your wonderful experience. We are delighted to know that you were happy with your stay. Our direct mall access is well loved by our guests because of the convenience it offers. Also, we are pleased to know that you were able to try Xin Tian Di -...

Singapore, Singapore
Reviewed 7 April 2014

Dear General Manager I am a PC Platinum member staying at IHG hotels up to 50-70 nights annually for the past 20 years. I made a booking to stay from 16 to 19 April. After I received the email confirmation for the reservation, I wrote in to ask to be allowed to check in earlier at 10am if possible. To...

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Helpful?
2Thank LeatherTraveller
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for sending us your feedback. We wish to get in touch with you. Please do email me or our Quality Officer at misha.serania@ihg.com and I will personally forward your comments to our General Manager. Looking forward to hearing from you soon. Regards, Public Relations Manager

Reviewed 23 March 2014 via mobile

It is no longer a surprise for me and my boyfriend every time we stay in Holiday Inn here in Ortigas. Either one of our room fixtures doesn't work or that we have our keys nlt working before we check out. What is the use of the front desk people calling your room 3 hours before your check out time,...

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Helpful?
Thank Àïmêë W
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We are grateful for spending your time to share with us your recent experience. We would like to thank you for your loyalty and for choosing to stay at Holiday Inn Manila Galleria because of our location and the convenience the it offers. However, we deeply regret that you weren't 100% satisfied with your stay. Prior your...

Mumbai
Reviewed 20 March 2014

Comfortable Stay. Nice Clean Rooms. Courteous Staff. Breakfast is lavish, Bar one ( bar) has Live performance which keeps you company apart from International Crowd. It is right next to a mall which proves a good Shopping option as well. I enjoyed the stay. But would wish if the Hotel is renovated with newer facilities, better furniture as well. Would...

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Helpful?
Thank Akshit D
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We appreciate the time you spent to share your feedback about our hotel. We are very much pleased that you are happy with your stay especially on the hotel's bar and direct access to the mall. We are pleased to inform you that we are gradually improving our facilities starting with our elevators by late this year....

Bangkok, Thailand
Reviewed 19 March 2014

The bed is fine but the furnishings and the dimly-lit bathroom are so very dated. The hotel should invest in refurbishing the bathroom at least. The good thing about this hotel is its location - next to the mall and very near offices in the Ortigas area. Housekeeping is so inefficient. They did not replenish the tissue paper that ran...

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Helpful?
Thank JPBKK
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, We are grateful for the time you spent to share with us your recent experience. Allow me first to thank you for choosing to stay with us and appreciating our hotel's strategic location and direct access to the mall. Regarding our housekeeping services, we apologize for not meeting your expectations and for the inconvenience this may have...

Kelkheim (Taunus), Germany
Reviewed 16 March 2014

Room is acceptable. The cleanliness is good. The front desk staff are untrustworthy and unscrupulous. They are deceitful. Pay attention to your hotel billing. After a week of stay...I tried to book another week stay, but they would like to charge me primo price for the same room or a room with a rooftop view. One would think consideration for...

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Helpful?
2Thank D W
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you for taking your time to share your reviews via Trip Advisor. I am deeply saddened knowing about your feelings during your recent stay with us. Rest assured that it wasn't the intention of our staff to make you feel that way. Please do accept my sincerest apologies on behalf of the team for any inconvenience...

Yokohama, Japan
Reviewed 9 March 2014

The room is clean and enough big; a shopping mall is directly connected to the hotel; you find a convenience store across a street. I booked a single room with a king size bed; however, it is actually not available. A room with small size two beds and a desk is located separatedly from the bed room. If you are...

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Helpful?
Thank nisizaki
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write about your recent stay with us. It is pleasing to know that you appreciate our clean and spacious rooms and that you enjoyed our hotel’s location. We appreciate your comments regarding our room reservation process. Guest satisfaction is our main concern and through your feedback, we are...

Pasig, Philippines
Reviewed 9 March 2014

What I like most about Holiday Inn is it's accessibility. It has direct exit to Robinsons Galleria. So whatever you need, food, medicine or shop for emergency outfit, it is just few walks to the mall. Very convenient! Customer service is as expected, excellent! Food is also great. The only downside is my room is outdated. It feels a little...

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Helpful?
Thank Shan_the_explorer
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Ms. Anne, Thank you very much for taking the time to comment on your recent stay with us. At Holiday Inn Manila Galleria, we strive to make sure our guests have the best experience while they are staying with us and we are very happy to know that you were pleased with our location and excellent customer service. We...

Melbourne
Reviewed 4 March 2014

If you are coming to Manila to shop for bargains then the Holiday Inn Manila Galleria is convenient. Let’s face it, Manila traffic is to be avoided. Even at the best of times you need to decide what you want to do in this grand city. The Holiday Inn is conveniently located within the Robinsons Galleria Shopping Centre and that...

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Helpful?
Thank Robyn12
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Robyn12, Thank you for posting such a positive review of your recent stay with us. We appreciate your comments regarding our convenient location. Our hotel’s location is indeed an advantage for our guests to avoid the Manila traffic as we are directly connected to Robinsons Galleria and a few minutes away from Greenhills Shopping Center. We will be happy...

Bishops Stortford, United Kingdom
Reviewed 1 March 2014

The staff at the hotel were lovely and extremely welcoming. The room was perfect. The location is great for business, restaurants and shopping. I really enjoyed my short business visit with them and would recommend this hotel.

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Helpful?
Thank Stewart M
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this review

Dear Mr. Stewart, It is indeed satisfying to know that our rooms and facilities met your needs and standard. Our goal is to provide our guest with the most comfortable and satisfying stay. Your recommendation is valuable to us. It warms our hearts knowing that our hard work is appreciated and this inspires us to do better. Rest assured that...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 

Additional Information about Holiday Inn Manila Galleria

Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Price Range: $97 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Travelocity, Expedia and Hotels.com so you can book your Holiday Inn Manila Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines
Hotel Style:
#4 Spa Hotel in Pasig
#5 Luxury Hotel in Pasig
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Manila Galleria staff and other travellers.
4 questions
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West New York, New Jersey
Sydney, Australia

The manager holiday inn.

As a reply to your comments re my post, how many chances do u think someone should give your hotel??. I stayed in the holiday inn the previous year and their was a fire in Robinson's mall, the hotel was evacuatet but no one told me I was staying on one of the top floors their was no alarm no phone call to let us know their was a problem. The only way I knew their was a fire I seen and heard all the emergency vehicles downstairs so i went to investigate. I was in the foyer for an hour and people were still coming down to see what was happening. Bad luck if the fire made it to the hotel and anyone in the hotel that wasn't notified due to the hotel not having a working fire alarm died, god forbid. when we went back to our room it smelt like smoke , fair enough to say this was out of your control I understand that but all my cloths needed washing they smelt like smoke and the management had the same head in the sand approach say nothing and hope it goes away. Personally I wasn't looking for anything other than an apology or a small note under my door saying sorry for the inconvenience but nothing came. Also the staff wasn't very helpful on my stay this occasion they seem to be always busy entertaining themselves with each other or eating food they have hidden in draws! Don't they get a break for lunch. I would not normally choose this hotel but the last two years the crowne plaza was booked out so we thought the holiday inn would have and above average rooms and service for the price you charge but not so, I even had to stay at the Malayan across the road for the first two days waiting for a room to become available. It offered better service and rooms on par with your hotel at half the price!!. I am looking to stay in pasig for this coming September for four weeks but haven't decided if i should stay at the crowne plaza or Marco polo its just a few dollars more, Mark mhurrell.

over a year ago

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Questions? Get answers from Holiday Inn Manila Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upgrade to see if it's available. Depending on your membership status the upgrades are free if they are available.”
 of 5 bubbles ToddM859, 22 Feb 2017 | Read review
“Top floor, costs a bit more, but who cares?”
 of 5 bubbles , 5 Feb 2017 | Read review
“Get a higher floor for a better view of the city!!”
 of 5 bubbles allysab2017, 31 Jan 2017 | Read review
“Lots of traffic because of mall, choose a higher floor. Rooms are nice.”
 of 5 bubbles 892edwardc, 14 Jan 2017 | Read review
“Upper floors and away from the elevators.”
 of 5 bubbles William_Nisperos-Tx, 6 Jan 2017 | Read review
5 of 5