I have been going to Cebu for approximately 10 years and every time I stay there, I stay at this hotel. The staff here are exceptional and the service can only be described as world class. My flight arrived early in the day and once I arrived at the hotel, the staff made sure my room was ready and I checked in immediately without any additional charges or delays. I have needed an early check in several times over the years that I have been coming here and they have accommodated me each time. However, my flight was delayed on this trip and I was forced to miss my connecting flight out of Canada to Cebu. I did arrive at this hotel the following day and explained what happened with my flights. The young lady explained that because I booked it under a room guarantee, I would still have to pay for the night I wasn't there and I was charged for the original booking dates. I was very disappointed when I heard this but I guess the policy is the policy no matter how many times someone has stayed there. I still think this is fantastic hotel and the staff here are outstanding. I would highly recommend staying here. As far as me staying here again, we will have to see what happens in the future…
My stay at the Radisson Blu was amazing thanks to all the workers in the business class. Judy, Josh and all their coworkers are amazing! The airline had lost my luggage but the whole team in business class took care of it for me! I appreciate everything they did for me!
My vacation in cebu was great. Radisson is the best when it comes to service. My only concern was, i think they should remove their mask (like some other hotels do) when it comes to the restaurant. In my opinion we need to see some “smiles” to delighten the guest more often. I do understand that they’re just following the protocol, but i guess covid this time is not that bad like it was before. Also seeing them wearing those gloves are weird. Sorry if its sounds rude, but they look like doctors wearing gloves and mask at the same time. But overall, it was a great experience!
Nice and clean hotel, the staff is friendly and helpful, the only disadvantage for me was the lack of variety for breakfast. The hotel is positioned near the SM shopping center, so even on business trip, you can find some time to buy souvenirs 🤩
Overall a clean hotel, very good service from the staffs, friendly staffs. Spacious rooms . They should clean the windows outside ,and local phone calls within cebu city should have been a free service of the hotel!
The nurse in Radisson Blu, Cristina Labiano ‘ is very knowledgeable. She made my husband so comfortable and took the time to explain and answers all the questions and concerns thoughtfully and concisely. Her kindness is apparent in her patient care. The staff in Radisson Blu is fortunate to have them as employees. Thank you for a great service.
The housekeeping left no towels in the room after cleaning the room. When they final brought up the towels after requests, the bath floor mat was dirty! The room floor was never vacuumed, the nail clippings from previous guests and plastic strings were left on the floor through my entire stay. The bath robes either had dirt spot on it or with belt loop torn. However, location was somewhat good, next to the SM mall so it is convenient for shopping and food.
The only thing that was inconvenient for me was the long check-in process - as my room really took a while to be prepared. Apart from that though, the hotel facilities, room, location and service were all excellent. I loved the live entertainment at The Lobby Bar - chill music over a plate of perfectly fried beer battered fish and chips made for a perfect recipe to unwind for the weekend.
My family and I stayed here for 2 nights. Check-in was fast, smooth and easy. We arrived 2 hrs ealier but we give an early check-in. Room we clean and comfortable. Service at restaurant, hotel bar and pool bar we excellent. We enjoyed our stay here.
I waited until my holidays in the Philippines is over before I made this review. That way, my review of Radisson Blu Cebu would be authentic based on my experience and not tainted with my disappointment of the services I received. To give it context, I travelled to the Philippines from Australia for a holiday with my partner. Unfortunately, he was not able to join me due to medical reasons. Rather than cancelling my hotel bookings, I decided to still go. Six months prior to my travel, I have booked all accommodations (between 2 stars – 6 stars hotels) in places (Manila, Bohol, Butuan, Boracay, Cebu) I planned to visit. I booked a 3-night stay at Radisson Blu Cebu. This is right after my travel to Boracay. My flight from Boracay to Cebu was delayed and so I was very tired when I checked in at Radisson Blue Cebu. The front desk staff was excellent in facilitating a speedy check in for me. But that is where it all stopped. When the taxi arrived at the entrance, I already noticed that the people (security and concierge) did not help me with my luggage at all. I just thought, they probably were busy because there were so many people at the foyer due to events and weddings. After check-in, I went to my room and started unpacking my stuffs. I noticed that they do not provide face washers and hand towels. I thought housekeeping must have just forgotten to provide/leave in my room. This was around 1:30 PM. The hotel has a ONE BUTTON in their telephone. This is apparently so you would not be calling different numbers (corresponding to different department/services in the hotel). You will just have to use this one button. I rang and the operator transferred me to housekeeping. I requested for face washers and hand towels. I waited for more than an hour. Since, I have not had lunch yet, I left my room to have lunch in the mall next door. I returned to my room at around 7 PM and noticed the towels I requested were not there. This time, I thought, I’ll ring housekeeping again and also ring in-room dining to order food for dinner. I was very tired therefore I could not be bothered to go out again to have dinner. I rang the one-button on the telephone. I waited for a long time and there was no answer. I thought, the telephone on the desk must be broken so I went to the toilet and used the telephone there. The operator answered. I told him I got two concerns/requests. First, was about the towels. He passed me to housekeeping. No one answered so I have to ring again. The operator answered. This time I explained that apart from following up with the towels I requested, I would also like to order from the in-room dining. The operator passed me to housekeeping, this time I was able to speak with someone who told me that the towels I requested will be brought to my room. I have to ring again to be passed to the restaurant. This is what irked me for the first time. I was in the bathroom because I thought the telephone on the desk was broken. The restaurant staff told me that the menu is found on the television. So I told him, I will need a few minutes to go out of the bathroom to look at the menu on the television. I went back to put my order. I was told, they were not available. I have to go out of the bathroom again to look at the menu on the television to look for other dishes to order. I went back and was told it is not available too. Out of frustration, I just asked him what is available. He told me that pizza are available. I ordered one. He then told me one of its ingredients is not available and will it be okay with me if this ingredient will be replaced by a lettuce. I was really upset this time and told him “I don’t care. Just give me anything!”. My order came really quickly. After I had dinner, housekeeping brought me the face washer and hand towel I requested. When I was about to use the hand towel after washing my hands, I noticed that they were dirty. They have big marks on them of what appeared to be make-up marks. I almost lost it. I just used the face washer to wipe my hands. I thought I’d have an early night shower so I can go to bed early. After a nice hot shower, I grabbed on the towel that was hanging on the handle of the shower glass door. When I opened it, I also noticed it is very dirty with very big marks on them. I really lost it this time. I thought to myself, “Not today please. I am very tired. And not from this hotel where I paid a huge amount to stay at.” And so, in the morning before I had breakfast, I went to the reception and told the staff that I wanted to speak with the hotel manager. The staff was very apologetic and told me the hotel manager will not be available until 9 AM. I told her that I wanted to book an appointment to see the manager at 9AM. She told me that when the Manager arrives, she will ring me in my room. At 11 AM, I still have not received a call. I went down to speak with the same staff I spoke earlier. The staff told me that the Manager was busy with the morning briefing and check out. I told her, I still want to speak with the Manager. She approached the manager who was just right next to her busy doing guest check out. She whispered to the manager about my request. The staff came back to me to say that the assistant manager will speak with me instead. I understand that they were so busy with check out but I expected the manager to speak with me briefly to say that she is busy and that her assistant manager will speak with me instead. However, she did not even look at me. To me, that spoke a lot about the quality of service this hotel has. I spoke with the assistant manager, who was very lovely. While explaining to her what happened and showing her the stains on the towels, I was brought to tears. I was very upset because all I wanted was to be provided the basic services and amenities. I really hate asking people to give me stuffs or do things for me. I just wanted all the basic stuffs left on my room and I will be happy with that. The assistant manager assured me that it will not happen again in the next 2 days of my stay. When I came back to my room at night, I found my bed was done and fresh and clean towels left in my room. I also found bath robes left for me to use. I was really happy. I was even provided a turndown service and a bowl of fruits that night. That made me feel special. In the next 2 days, when I am in the hotel, I would observe how staff provided services. I realized that this hotel lacked a culture of quality service delivery. A culture is developed over years of consistent and high-quality systems and processes for service delivery. I noticed that staff across all its departments do not provide you quality service unless you asked them too. I observed a lot of guests asking staff to do this or do that. Staff will provide these services to guests right away. What this hotel lacked is a culture where quality service is always provided to guests regardless on whether they were asked or not. For example, during breakfast, staff in the restaurant will great you upon entry but will tell you to look for a table yourself. Every time I have breakfast, I felt embarrassed standing in the middle of the restaurant trying to look for an empty table. There was even a time when I approached a staff and asked him if he can clean a table for me. He told me I can go get my food while he cleaned the table, and he will reserve it for me. When I went back, the table was already occupied by other guests. I looked for another table. I went back to him and told him what happened. He was very apologetic. Other hotels I stayed at (Hennan Regency in Boracay, Hennan Resort Alona Beach in Bohol and Maxims Hotel Resorts World Manila) have staff ensure you get a table by accompanying you. Staff brings a table signage that says “This table is taken” so that other guests will not take your table while you get your food from the buffet. This is a simple system/process, but it makes every guest feel special and prevents guest from getting embarrassed at looking for empty tables. The concierge and security people at the entrance will smile at you. But they will not assist you with your luggage or open the door for you unless you tell them to. A 2-star hotel I stayed in Butuan City and a 4-star hotel in Manila have staff who welcomes you to the hotel even before you get out of the taxi. They even bring your luggage to the reception and then to your room. They always looked eager to help you. This gesture really made a guest like me to feel special. In the bar at the foyer, I tried to order a cocktail drink. I was told it is not available. Instead of saying that it is not available and then provide you with options of what are available, the bar staff just would not do that. The staff at the pool bar in Hennan Regency Boracay will even suggest cocktails for you based on your usual drink. I really felt like the bar staff (Henna Regency Boracay) will do everything to provide me a drink that I will like. Overall, I did not feel welcomed in this hotel nor was I made to feel special as a paying guest even if the assistant manager has rectified the issues I had. This is because everywhere in the hotel I looked at, I can see vividly that the culture of this hotel is “provide their guests quality service only if they asked for them.” I thought maybe because this hotel kind of specializes in providing wedding packages and they are so busy. But 4, 5 or 6 star hotels should be able to consistently deliver quality services even if they are full of guests. Quality service should not be compromised only because staff are busy. That is why I say quality service is about a culture that a hotel has developed over the years. Every time we go home to the Philippines, we always take some time to visit Cebu. We always stay at the Waterfront Cebu Hotel and Casino. This time around, we thought of giving Radisson Blu Cebu a go. I realized, it was a big mistake. In the past, I also worked in hotels in Australia. I have also stayed in different hotels overseas. But I have never been made to feel unwelcomed in the same way the Radisson Blu Cebu did to me.…