My wife and I have been staying at Quest Hotel since it was opened when ever we are in Cebu. I consider it as one of the most comfortable place to stay. The location is ideal as it is just beside a first class mall and is situated at the center of the city.
I commend the great service from the team! Kudos and five star to Mr. John Lemuel Pore for making the event successful. From planning to actual event, his work ethics is above and beyond! Also to the banquet team, Adrian and Dave ( i forgot to ask the full name) were also very supportive in pulling of the "surprise moment" to my now fiancè. Food was appetizing and plenty (quantity-wise). I recommend the binignit and the pork spare ribs 👌👌 Overall, it was very successful and meaningful night for us!
It was perfect, staffs were very accommodating from reservation to front desk and concierge. Had the best view in my room and food was great. I love the breakfast 😍 Will highly recommend this hotel to my friends ❤️
I was 2 days in quest hotel on january 2023, not first time. I like it becouse is near ayala mall, is my favor mall. The breakfast is so amazing, opposite in mandarin hotel is soooo bad quality. The bed in quest is good for sleep, the rooms are quied to the pool. Its always nice to relax quik on pool. I coming back. Staff on lobby is profesional and friendly.
Our family of 7 fully enjoyed Quest. We are balikbayans from NZ and had come home after 20 years living overseas. Right from the beginning we had experienced great service from airport pick up and the front desk staff were amazing dealing with us at midnight to check us all in. We were provided rooms all on the same level which was fantastic. Our rooms were cleaned everyday and housekeeping always made sure our needs were met. Mildred and her staff were just so kind and hard working. Room service, Christian and Carl, always came with a big smile on their faces and made sure we were fed the food we had wanted. Liam the security guard also made sure we had the right amount of taxis (or a big van) to transport us to our activities everyday. Quest has fantastic facilities including the gym, pool and pool bar. We got to know the staff and felt like this was our home for three weeks. We will definitely be back on our next visit. THANK YOU QUEST .…
PROS: Great location, staff is fast to act and accommodating, and the room/ common areas were clean. CONS: Room could do better with some renovation. It really looks old. Hotel slippers were only provided after I requested for one—it would have been better if a pair was readily available in the room.
A GREAT SERVICE The location near ayala mall is good, clean, And the sevice is the best ,helpful and polite in the reception by Felish And also by the consierge Ethan a good restaurant, a good sevice also, nice pool in floor 7
Hotel is located in the heart of Cebu and provides one of the best in stay services. Everything is nearby to the facility. Staff was really kind and helpful. Airport transport services are a plus point.
4th time to stay in this hotel, booked 3 rooms; 2 king rooms and 1 double room for 17 days. Checked in only 1 king room was available which was just fine since we arrive early but rooms were not available during check in time. Finally given 2 king rooms cause a double room was not available then had issues with my son’s room 901 for a leaking AC was moved to room 900 then within a few day was moved again to room 1100 for the same issue even this room was dripping onto the bed, my son got frustrated that he didn’t report it. My room 907 AC was dripping called front desk to have maintenance to check it, I ask the front desk what maintenance found out they say they would inquire but did not get back to me. My daughters room 939 started dripping too but we were close to checking out in a few days. In my last 3 stay here I never had any issues with AC also bathroom caulk has black mold on room 907, I didn’t check the other bathrooms. Ordered room service; hamburger w/ fries the burger had a weird sauce on it which was not mentioned on the menu, I didn’t even finish it on the other hand my wife was under the weather she ordered arroz caldo which she liked. Nevertheless had excellent service from housekeeping; Elmer, Annalisa, Maryanne, Joey and Jun also Puso breakfast staff, Eric, Mark, Job. Concierge were helpful. Shuttle to airport with 8 luggages and 2 carryon was accommodated on a large van. Wi-Fi this time is unsecured didn’t have that before, scrupulous eyes might be watching the internet. I gave a very good review and score before but this time I have to be honest I’m disappointed since I like this hotel. I don’t know if there would be a next will see on my next trip.…
We stayed for 13 days in the Executive Suite Room and it was outstanding! Our room attendant Carmela was all we could ask for. She was there when we needed her, our room was always clean & tidy and stocked with the toiletries and other essentials. We exchanged notes/greetings. Her spoken and written English are excellent! In the 'Puso' Restaurant, we were always taken care of by Eric, Mark and Grant. The breakfast spread was always a treat! Whenever we dialed "0" for assistance like laundry pick up, request for ice, bell boy, the response was always prompt. This hotel is also very near the Ayala Mall & The Terraces so it's very convenient for us. We go for our walks in the morning and have a lot of restaurant choices for lunch &/or dinner. Thanks QUEST for a very positive stay during the Holidays. This was our 3rd stay at Quest and we will always return to Quest whenever we visit Cebu. Sincerely, Lorena & Miles Dudman (California, USA)…