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Marco Polo Plaza Cebu

Cebu Veterans Drive Nivel Hills, Lahug, Cebu City 6000 Philippines
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Traveller (1141)
Room & Suite (416)
Dining (324)
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About

#5 of 127 hotels in Cebu City
Location
Cleanliness
Service
Value
Travellers' Choice
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill at the penthouse is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants for the 5th time. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Outdoor pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Swimup bar
Poolside bar
Rooftop bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Mountain View
Green
Languages Spoken
English, Spanish, Chinese, Filipino

Location

Cebu Veterans Drive Nivel Hills, Lahug, Cebu City 6000 Philippines
Marco Polo Plaza Cebu
4.5
4.5 of 5 bubbles2,120 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
Marco Polo Plaza Cebu is often celebrated for its elegant ambiance, with guests enjoying the luxurious lobby and spacious rooms, although there's a consensus that some rooms could benefit from modernization. The hotel's service garners compliments for its professionalism and dining quality, yet a few guests have encountered inconsistencies. The variety of dining options and the pool area are popular, but there's a call for bathroom upgrades. While the location is deemed perfect for city exploration, transportation can be tricky. Travelers commend the cleanliness and generally regard the hotel as a good value, despite occasional remarks on the cost of certain services.
Location
Strategic
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Comprehensive
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2,120Reviews51Q+A100Room tips
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catalina0914 wrote a review Mar 2024
1 contribution
We had a very pleasant stay at Marco Polo Plaza Cebu. Room was spacious for 3, very wide international selection for breakfast. The hotel is well maintained. Spa is open 24 hours, treatment was very relaxing. The best value for money! Will definitely stay at Marco Polo Cebu next time!
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Review collected in partnership with Marco Polo Hotels
Date of stay: March 2024
Value
Rooms
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded 3 weeks ago
Dear catalina0914 Thank you very much for staying at Marco Polo Plaza Cebu and taking the time to provide this excellent review. We utterly pleased that you had a pleasant stay with us, I will be proudly sharing your comment with the entire Marco Polo Plaza Cebu Team, it’s a great motivation for all of us. We look forward to welcoming you again in the near future at Marco Polo Plaza Cebu. Kind regards, Max Huber General Manager Marco Polo Plaza Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ryan L wrote a review Mar 2024
Bonn, Germany4 contributions
Overall a good 4-5 star hotel with good location, friendly and service oriented staff, superb breakfast. The rooms need to be urgently renovated since it has some damages/ broken interiors in both rooms we were assigned.
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Review collected in partnership with Marco Polo Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded 3 weeks ago
Dear RYANL2101, Thank you for taking the time to share your experience. We are pleased to read the team and the breakfast made some memorable moments. We look forward to welcoming you again in the near future at Marco Polo Plaza Cebu. Kind regards, Max Huber General Manager Marco Polo Plaza Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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riselo138 wrote a review Mar 2024
1 contribution
Staff was very accommodating, the room was cleaned everyday, the food selection was so great and satisfying. Hotel room amenities was great. Checking in and out was no hassle at all. The view from our room was very beautiful especially during sunrise and at night.
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Review collected in partnership with Marco Polo Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded 3 weeks ago
Dear riselo138, Thank you for staying at Marco Polo Plaza Cebu and taking the time to write this outstanding review. We are very thrilled to read you had a great stay, it is very motivation to understand the hard work is paying off. We all hope to serve you soon again at Marco Polo Plaza Cebu. Yours truly, Max Huber General Manager Marco Polo Plaza Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tiana N wrote a review Mar 2024
3 contributions
I spent was suppose to stay there for 2night but then I extended my stay I felt like home there the staff are so helpful and friendly a great room top bar staff Jacob is number one he works their shout out to you my brother I can’t wait to go back and experience it all over again got some great rest here and the food is amazing best buffet in my whole month of traveling this was the best breakfast buffet I ever had. Salamat Salamat !!!!!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded 4 weeks ago
Dear tianan228, Thank you very much for staying at Marco Polo Plaza Cebu and taking the time to write this fantastic review, I am a huge believer that service is what makes a property stand out from the rest and I am so glad that spirit is shining through to our guests, I personally will thank Jacob for his personalized service. We all look forward to welcoming you back to Marco Polo Plaza Cebu in the near future. Sincerely, Max Huber General Manager Marco Polo Plaza Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dennis P wrote a review Mar 2024
Doha, Qatar132 contributions40 helpful votes
Marco polo offers one of the best breakfast buffet in Cebu. The price was reasonable. Food quality of food is good. However, I was dismayed that I was still charged for my 9 year old daughter even though I payed my Hotel Booking for 2 adults and 1 child.that includes my daughter.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded Mar 11, 2024
Dear dennisp211, Greetings from Marco Polo Plaza Cebu, Thank you for sharing your feedback and choosing us for your stay. Your perspective is very important to me and I appreciate your input, I am sadly to see we have not met earlier and sure we could have solve the misunderstanding. We look forward to welcoming you back to Marco Polo Plaza Cebu in the near future. Please do not hesitate to contact me if I can be of any assistance. Yours sincerely, Max Huber General Manager Marco Polo Plaza Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ralbezo wrote a review Feb 2024
Imus, Philippines1 contribution
The receptionist appeared to show a bias towards foreign guests, treating them with more respect and attention than us. This unequal treatment was not only disappointing, but also reflects poorly on the company's values of equality and inclusivity. It is important for all guests to be treated with the same level of professionalism and hospitality, regardless of their nationality or background.
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Review collected in partnership with Marco Polo Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded Feb 27, 2024
Dear ralbezo, Greetings from Marco Polo Plaza Cebu, Thank you for sharing your feedback and choosing us for your stay. Your perspective is very important to me and I appreciate your input. I will have a close look on your comment in regards of the behavior of my team, definitely I am not allowing any kind of different of treatment of our valuable guest. We look forward to welcoming you back to Marco Polo Plaza Cebu in the near future. Please do not hesitate to contact me if I can be of any assistance. Yours sincerely, Max Huber General Manager Marco Polo Plaza Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MaymayEspina wrote a review Feb 2024
Cebu City, Philippines1 contribution
Overall, everything was perfect. The staff were very friendly and the ambiance just speaks luxury. The restaurants in the hotel is very amazing. Perfect stay! Will surely come back. I will also recommend this hotel to my families who will be visiting cebu because the location is very ideal if you want to explore the city.
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Review collected in partnership with Marco Polo Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded Feb 28, 2024
Dear MaymayEspina, Thank you for staying at Marco Polo Plaza Cebu and taking the time to write this outstanding review. We are very thrilled to read you had a Perfect stay and a great motivation to understand the hard work is paying off. We all hope to serve you soon again at Marco Polo Plaza Cebu. Yours truly, Max Huber General Manager Marco Polo Plaza Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dianagrace y wrote a review Feb 2024
1 contribution
Marco Polo Plaza Hotel is one of the best hotel I've stayed. Great hotel experience. The reception staff welcomes you with genuine smiles and swift check-in procedures, ensuring a seamless transition into your temporary home. Their attention to detail and willingness to accommodate special requests create a sense of comfort and assurance. The concierge team at Marco Polo Hotel is a treasure trove of knowledge and assistance. Housekeeping team takes great pride in their work, ensuring that each guest enjoys the highest standards of cleanliness and comfort. Marco Polo Hotel's commitment to exceptional hospitality shines through in every interaction with its reception, concierge, and housekeeping team, specially to Mrs. K Anne Barbasa Garcia and her team thank you for the great experience in Marco Polo Plaza Hotel. From the moment we arrived, you're treated to a level of service that exceeds expectations, leaving you with cherished memories and a desire to return.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded Feb 28, 2024
Dear diananagarcey Thank you for taking the time to provide this excellent review. We are pleased that you had an exquisite stay with us, I will proudly sharing your comment with the entire Marco Polo Plaza Cebu Team it’s a great motivation for all of us. We look forward to welcoming you again in the near future at Marco Polo Plaza Cebu. Kind regards, Max Huber General Manager Marco Polo Plaza Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daniel Y wrote a review Feb 2024
1 contribution
The whole complex including our room was first class in every aspect, the service received from all staff was exceptional, polite, friendly and very accomodating to our needs, a very special thank you to K Anne Garcia to going the extra mile to ensure our short stay was a comfortable and memorable experience....we look forwards to returning soon.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded Feb 27, 2024
Dear danielyM1840QL, Thank you very much for staying at Marco Polo Plaza Cebu and taking the time to write this fantastic review and it’s great to read Ms. Key Ann Garcia created a memorable stay Your kind words are very motivational and I am very happy to share them with the entire team. We all look forward to welcoming you back to Marco Polo Plaza Cebu in the near future. Sincerely, Max Huber General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CABDHSUD wrote a review Feb 2024
1 contribution
Bidet and Division Absence: The primary drawback in the comfort room was the absence of a bidet and a partition between the toilet and the rest of the bathroom space. This lack of separation may lead to inconvenience for guests, impacting their overall comfort. Consider installing bidet fixtures in the comfort rooms to provide guests with an added level of convenience and modernity. Create a more private and comfortable bathroom experience by introducing dividers between the toilet and other areas within the comfort room.
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Review collected in partnership with Marco Polo Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marco Polo Plaza Cebu, General Manager at Marco Polo Plaza Cebu
Responded Feb 27, 2024
Dear CABDHSUD, Thank you very much for staying at Marco Polo Plaza Cebu and sharing your experience, Your perspective is very important to me and I appreciate your input. We all look forward to welcoming you back to Marco Polo Plaza Cebu in the near future. Sincerely, Max Huber General Manager Marco Polo Plaza Cebu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$85 - C$110 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marco polo plaza hotel cebu city, marco polo plaza cebu
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
329
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Marco Polo Plaza Cebu (C̶$̶1̶4̶6̶) C$80 - UPDATED 2024 Prices, Reviews & Photos (Cebu City, Philippines) - Hotel - Tripadvisor

Frequently Asked Questions about Marco Polo Plaza Cebu
Which popular attractions are close to Marco Polo Plaza Cebu?
Nearby attractions include Carmelite Monastery Cebu City (1.0 km), Bugho Waterfalls (1.0 km), and Mandaue-Mactan Bridge (0.9 km).
What are some of the property amenities at Marco Polo Plaza Cebu?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Marco Polo Plaza Cebu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marco Polo Plaza Cebu?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Marco Polo Plaza Cebu?
Yes, free parking is available to guests.
What are some restaurants close to Marco Polo Plaza Cebu?
Conveniently located restaurants include Cafe Marco, Anzani, and blu bar and grill.
Are there opportunities to exercise at Marco Polo Plaza Cebu?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Marco Polo Plaza Cebu have airport transportation?
Yes, Marco Polo Plaza Cebu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Marco Polo Plaza Cebu?
Yes, dry cleaning and laundry service are offered to guests.
Does Marco Polo Plaza Cebu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Marco Polo Plaza Cebu?
The staff speaks multiple languages, including English, Spanish, Chinese, and Filipino.