Our stay was not perfect as years before.Tey was no information on the bokking site about the Continental Club is closse or Spa is close.We stay every year on the Marco Polo Hotel for 3 to 5 nights.But on this stay no complimentary refreshments or complimentary Cocktails no Massag on Spa -everything was still closed.The manaqgment was not very helpfull to inform the Guest on booking about this situation or at stay the Managment was not helpfull to give the Guest a complimentary Drink or Cocktail on the bar.Compliument to the Housekeeping Team they make a very perfect work.The managment has to lear to make the Guest welcome again.But we will looking for an alternative for our next time in Cebu.Compliment to the personal of the Matco Polo Hotel but not to the Managment.
Excellent accommodations: friendly staff, quick check-in and out, very clean, comfortable rooms, modern shower, good price, and the buffet breakfast is best I have ever had comparing to over 100 other hotels I have stayed at in 20 different countries.
Recommended accommodation. Had a fun stay at the hotel, The attendants are courteous, hardworking, and accommodating. The place is clean, spacious, and beautiful. Breakfast buffet has many foods to choose from.
I had an absolutely wonderful stay in Marco Polo Hotel Cebu. The hotel lobby is clean, spacious and beautifully decorated. Checking-in was a breeze. The hotel staff and service crew were courteous, attentive, and helpful. I availed of the celebrations and milestone voucher (priced at Php5,200 nett) and all the benefits indicated therein were honored by the hotel: deluxe room, buffet breakfast, complimentary room upgrade, full size mango cheesecake, a bottle of wine, late check out at 3:00 pm, and 15% discount in the hotel restaurants. It was definitely a good bang for the buck. The hotel has a gym and swimming pool. The room was clean, beddings and pillows smooth, and toiletries, bathrobe, bedroom slippers, and hair dryer were provided. The breakfast buffet offered a sumptuous array of delicious food. In sum, I recommend this hotel for your stay in Cebu, Philippines and for you to experience Filipino hospitality at its best. …
Kudos to the whole Marco Polo staff. Our overnight stay was amazing! My partner and I are looking forward to stay again in your hotel with a much longer days. Staff are so helpful and friendly, from the time we did our check-in until the time we roam around the whole place. No doubt Marco Polo is a one rising hotel. Keep up the great work team and looking forward for our next stay.
Your Buffet at Cafe Marco is Superb! ......... The Hotel location is very nice and near to our loved ones living in Marco Residences. The Staff are very accommodating. Just improve the Toilet, like inclusion of Bidet. And TV with Netflix.
Had booked 3 nights over Christmas for my family in this 5 star hotel and paid good money. The room given to us had NO bedside power outlets which is absurd for a 5 star hotel. They gave us an extension chord which we connected across the room...within 5 minutes my son tripped on it. I called front desk and they for an upcharge they could move us to a room with bedside power outlets. For a 5 star hotel to not have bedside power outlets in ALL rooms is unacceptable. Even 2 and 3 star hotels have them!
You really know if it's a 5-star hotel if they give you a 5-star service. We had a tree-planting activity in the far south of Cebu so we had to leave very early. They agreed to pack us breakfast in lieu of availing the breakfast buffet (although they just gave us bread, cheese, and fruits. Could have been better if a real breakfast was packed. But still good enough.). We also got back late in the hotel. They also agreed for late check-out. I think we checked out at 3pm. No unnecessary questions asked, all requests granted smoothly. Thank you!
The hotel needs a major upgrade and renovation. No bidet, the bathroom is gloomy, lighting is bad. The wooden cabinets creak and no USB ports to charge, limited amount of electric sockets near the bed. The TV is old. There are better hotels in the metro, but what they lack in modern facilities they make up in service.
Hotel itself is very good. However their outsourced transportation was not good. The hotel breakfast was very good because of the selection and sumptuousness. The room are 4/5 because I saw some stains but overall it was clean.