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Cebu Veterans Drive Nivel Hills, Lahug, Cebu City 6000 Philippines
3 people are viewing this hotel
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US$52
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Traveller (1069)
Room & Suite (412)
Dining (321)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#3 of 200 hotels in Cebu City
Location
Cleanliness
Service
Value
Travellers' Choice
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill at the penthouse is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants for the 5th time. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Outdoor pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Rooftop bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish, Chinese, Filipino

Location

59Somewhat walkable
Grade: 59 out of 100
20Restaurantswithin 1 km
3Attractionswithin 1 km
1989Reviews48Q+A100Room tips
Traveller rating
  • 1,134
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  • 147
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  • 32
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Most Recent
thomashC3425RZ wrote a review Jan. 26
Zurich, Switzerland2 contributions4 helpful votes
Our stay was not perfect as years before.Tey was no information on the bokking site about the Continental Club is closse or Spa is close.We stay every year on the Marco Polo Hotel for 3 to 5 nights.But on this stay no complimentary refreshments or complimentary Cocktails no Massag on Spa -everything was still closed.The manaqgment was not very helpfull to inform the Guest on booking about this situation or at stay the Managment was not helpfull to give the Guest a complimentary Drink or Cocktail on the bar.Compliument to the Housekeeping Team they make a very perfect work.The managment has to lear to make the Guest welcome again.But we will looking for an alternative for our next time in Cebu.Compliment to the personal of the Matco Polo Hotel but not to the Managment.
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Review collected in partnership with Marco Polo Hotels
Date of stay: January 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shopingpro wrote a review Jan. 25
Victoria, Texas1 contribution
Excellent accommodations: friendly staff, quick check-in and out, very clean, comfortable rooms, modern shower, good price, and the buffet breakfast is best I have ever had comparing to over 100 other hotels I have stayed at in 20 different countries.
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Review collected in partnership with Marco Polo Hotels
Date of stay: January 2023
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lezzel1122 wrote a review Jan. 18
Mandaluyong, Philippines1 contribution
Recommended accommodation. Had a fun stay at the hotel, The attendants are courteous, hardworking, and accommodating. The place is clean, spacious, and beautiful. Breakfast buffet has many foods to choose from.
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Review collected in partnership with Marco Polo Hotels
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Roel Constantino, General Manager at Marco Polo Plaza Cebu
Responded 1 week ago
Dear Lezzel1122, Happy 2023! Thank you for your review of the Marco Polo Plaza Cebu. Your feedback is very helpful for travelers planning to visit Cebu. We are pleased to know that you enjoyed your stay with us, and look forward to welcoming you back. Yours sincerely, Roel Constantino General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
all856 wrote a review Jan. 17
Cebu City, Philippines2 contributions
I had an absolutely wonderful stay in Marco Polo Hotel Cebu. The hotel lobby is clean, spacious and beautifully decorated. Checking-in was a breeze. The hotel staff and service crew were courteous, attentive, and helpful. I availed of the celebrations and milestone voucher (priced at Php5,200 nett) and all the benefits indicated therein were honored by the hotel: deluxe room, buffet breakfast, complimentary room upgrade, full size mango cheesecake, a bottle of wine, late check out at 3:00 pm, and 15% discount in the hotel restaurants. It was definitely a good bang for the buck. The hotel has a gym and swimming pool. The room was clean, beddings and pillows smooth, and toiletries, bathrobe, bedroom slippers, and hair dryer were provided. The breakfast buffet offered a sumptuous array of delicious food. In sum, I recommend this hotel for your stay in Cebu, Philippines and for you to experience Filipino hospitality at its best.
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Review collected in partnership with Marco Polo Hotels
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Roel Constantino, General Manager at Marco Polo Plaza Cebu
Responded 1 week ago
Dear all856, Happy 2023! Thank you for choosing to stay in our hotel property and finding time to write a quick review about your recent stay. The straight-to-the-point descriptions you shared serve as a fine reference to those looking for the same quality of hotel stay experience. We are delighted to know that we have given you a good home in Cebu. We pride ourselves on the beautiful hotel that we have the pleasure to work in and the service levels that we are delighted to provide our guests. It is gratifying to read reviews such as yours, and knowing that you recognize the quality hospitality that we all strive to provide. Your recommendation to others to stay at Marco Polo Plaza Cebu is truly appreciated, this is the best compliment we can receive. We look forward to seeing you back again soon! Yours sincerely, Roel Constantino General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gellian O wrote a review Jan. 6
3 contributions
Kudos to the whole Marco Polo staff. Our overnight stay was amazing! My partner and I are looking forward to stay again in your hotel with a much longer days. Staff are so helpful and friendly, from the time we did our check-in until the time we roam around the whole place. No doubt Marco Polo is a one rising hotel. Keep up the great work team and looking forward for our next stay.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Roel Constantino, General Manager at Marco Polo Plaza Cebu
Responded 2 weeks ago
Dear gelliano, Happy 2023! I am a huge believer that service is what makes a property stand out from the rest and I am so glad that spirit is shining through to our guests. Thanks very much for staying with us and for taking the time to leave a review. We appreciate both! Yours sincerely, Roel Constantino General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MJGCabrera wrote a review Jan. 4
General Santos, Philippines1 contribution
Your Buffet at Cafe Marco is Superb! ......... The Hotel location is very nice and near to our loved ones living in Marco Residences. The Staff are very accommodating. Just improve the Toilet, like inclusion of Bidet. And TV with Netflix.
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Review collected in partnership with Marco Polo Hotels
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Roel Constantino, General Manager at Marco Polo Plaza Cebu
Responded 3 weeks ago
Dear MJGCabrera, Thank you for your wonderful review! We are so pleased to hear you enjoyed your stay. Here in Marco Polo Plaza Cebu, our ethos is to give our guests the warmest accommodation, superior facilities, and the best food in town. We look forward indeed to welcome you back soon. Happy 2023! Yours sincerely, Roel Constantino General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paul S wrote a review Jan. 4
27 contributions2 helpful votes
Had booked 3 nights over Christmas for my family in this 5 star hotel and paid good money. The room given to us had NO bedside power outlets which is absurd for a 5 star hotel. They gave us an extension chord which we connected across the room...within 5 minutes my son tripped on it. I called front desk and they for an upcharge they could move us to a room with bedside power outlets. For a 5 star hotel to not have bedside power outlets in ALL rooms is unacceptable. Even 2 and 3 star hotels have them!
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Review collected in partnership with Marco Polo Hotels
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Roel Constantino, General Manager at Marco Polo Plaza Cebu
Responded 3 weeks ago
Dear Paul S, Thank you for your feedback, which continue to inspire us to do more and raise the bar on our service and hospitality. I am very sorry that you and your family did not enjoy your stay with us. The hotel has had a series of modification projects wherein some have been completed. We were in the middle of upgrading our rooms and have completed a few floors when the pandemic hit. We hope to be able to start the project again soon and it would be our pleasure to have you with us again in our newly renovated rooms. Thank you again for sharing your observations with us and for providing us the opportunity to improve our services. We look forward to your continued support. Yours sincerely, Roel Constantino General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RedAllego wrote a review Dec. 2022
Taguig City, Philippines1 contribution
You really know if it's a 5-star hotel if they give you a 5-star service. We had a tree-planting activity in the far south of Cebu so we had to leave very early. They agreed to pack us breakfast in lieu of availing the breakfast buffet (although they just gave us bread, cheese, and fruits. Could have been better if a real breakfast was packed. But still good enough.). We also got back late in the hotel. They also agreed for late check-out. I think we checked out at 3pm. No unnecessary questions asked, all requests granted smoothly. Thank you!
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Review collected in partnership with Marco Polo Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Roel Constantino, General Manager at Marco Polo Plaza Cebu
Responded Dec. 11, 2022
Dear RedAllego, I am a huge believer that service makes a property stand out from the rest and I am so glad that spirit is shining through to our guests. We are delighted to know we were able to impress you during your recent stay with us. Thanks very much for staying with us and for taking the time to leave a review. We appreciate both! Yours sincerely, Roel Constantino General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LJB080993 wrote a review Dec. 2022
Cebu City, Philippines1 contribution
The hotel needs a major upgrade and renovation. No bidet, the bathroom is gloomy, lighting is bad. The wooden cabinets creak and no USB ports to charge, limited amount of electric sockets near the bed. The TV is old. There are better hotels in the metro, but what they lack in modern facilities they make up in service.
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Review collected in partnership with Marco Polo Hotels
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Roel Constantino, Owner at Marco Polo Plaza Cebu
Responded Dec. 6, 2022
Dear LJB080893, Thank you for sharing feedback from your stay with us. I regret to know that we have fallen short of your expectations on this recent stay. We offer our sincere apologies for the state of the room assigned to you. We are presently undertaking a maintenance program to refresh the rooms, which is carried out in several phases. May we suggest you to try one of our refurbished Premier rooms on your next visit? Thank you for your feedback to help us improve our services. We look forward to regain your confidence on your future stays. Yours sincerely, Roel Constantino
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sbermudez2009 wrote a review Nov. 2022
1 contribution
Hotel itself is very good. However their outsourced transportation was not good. The hotel breakfast was very good because of the selection and sumptuousness. The room are 4/5 because I saw some stains but overall it was clean.
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Review collected in partnership with Marco Polo Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Roel Constantino, Owner at Marco Polo Plaza Cebu
Responded Nov. 30, 2022
Dear sbermudez2009 Thank you for sharing feedback from your stay with us. We are glad that overall the hotel suits you and that you enjoyed our breakfast buffet. I regret to know that our transport service provider has fallen short of your expectations. Please let us know your concerns and we will confer with them to address. Our sincere apologies for the stains in your room, which we have reviewed with our Housekeeping team. We do appreciate your comments to help us improve our services, and look forward to your next visit. Yours sincerely, Roel Constantino General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$62 - US$94 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marco polo plaza hotel cebu city, marco polo plaza cebu
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
329
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Marco Polo Plaza Cebu (C̶$̶8̶9̶) C$51 - UPDATED 2023 Prices, Reviews & Photos (Cebu City, Philippines) - Hotel - Tripadvisor

Frequently Asked Questions about Marco Polo Plaza Cebu
Which popular attractions are close to Marco Polo Plaza Cebu?
Nearby attractions include Carmelite Monastery Cebu City (1.0 km), Bugho Waterfalls (1.0 km), and Mandaue-Mactan Bridge (0.9 km).
What are some of the property amenities at Marco Polo Plaza Cebu?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Marco Polo Plaza Cebu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marco Polo Plaza Cebu?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Marco Polo Plaza Cebu?
Yes, free parking is available to guests.
What are some restaurants close to Marco Polo Plaza Cebu?
Conveniently located restaurants include Cafe Marco, Anzani, and blu bar and grill.
Are there opportunities to exercise at Marco Polo Plaza Cebu?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Marco Polo Plaza Cebu have an airport shuttle?
Yes, Marco Polo Plaza Cebu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Marco Polo Plaza Cebu have airport transportation?
Yes, Marco Polo Plaza Cebu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Marco Polo Plaza Cebu?
Yes, dry cleaning and laundry service are offered to guests.
Does Marco Polo Plaza Cebu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.