Crown Regency Hotel & Towers

Osmena Boulevard Tower 1, Fuente Towers, Brgy Santa Cruz, Cebu City 6000 Philippines
Traveller (729)
4 stars rating??? absolutely not!!!
Room & Suite (254)
Wang Shan Lo at the Crown Regency Hotel & Towers Cebu
Dining (140)

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Fully refundable before Sun, Apr 28
Breakfast included
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C$112
C$81
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

3.0
#111 of 127 hotels in Cebu City
4.0 of 5 bubbles
Location
3.6 of 5 bubbles
Cleanliness
3.3 of 5 bubbles
Service
3.3 of 5 bubbles
Value
Crown Regency Hotel & Towers stands at the heart of Metro Cebu, and is conveniently located in close proximity to the city’s major commercial hubs and tourist destinations. This 4-star property features world-class health & wellness and entertainment amenities, 389 well-appointed guest rooms and suites, lavishly furnished function rooms that can accommodate up to 600 guests, and sumptuous dining outlets. This property is also the home of the world's first and only Sky Experience Adventure where brave adventure enthusiasts can experience the adrenaline-pumping SkyWalk Extreme, and Edge Coaster ride 127 meters high above the street. With only an hour’s ride away from the Mactan-Cebu International Airport, Crown Regency Hotel & Towers is the ideal location for all business and leisure guests alike.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Game room
Indoor play area for children
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Personal trainer
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Mini golf
Billiards
Karaoke
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids pool
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Manicure
Massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Great View
Languages Spoken
English, Filipino

Location

Osmena Boulevard Tower 1, Fuente Towers, Brgy Santa Cruz, Cebu City 6000 Philippines
1,093Review22Q+A100Room tips
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Detailed Reviews
VientianeKingkiki wrote a review Jan 2020
Vientiane37 contributions31 helpful votes
2.0 of 5 bubbles
Apparently it is common practice in the Philippines for hotels to hyper inflate their quoted rack rate which they then discount by a huge margin to suck in the unwary traveller. Now this does happen elsewhere but in the Philippines it seems to have been taken to a new level. This hotel is run down and tired. That would have probably been acceptable given the price I paid but during the 5 days I stayed there I had to actually seek out the housekeeping staff to get them to make up the room. This made our stay uncomfortable to say the least. I enquired at the front desk as to why this might be so, they sheepishly told me that the operators would spend no money on maintenance nor even provide adequate staffing. This is a case not of "get what you pay for" but rather get much less.
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Date of stay: January 2020
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Don"t choose to stay here at all
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jairus L wrote a review Apr 2020
Cebu Island, Philippines22 contributions
2.0 of 5 bubbles
Bath tub molds. Cockroaches
Peeling paint.
This place needs renovation.
Housekeeping does not deliver complimentary water even if you ask for it. They keep making excuses. Sometimes they deliver sometimes they don't. Bathroom water pressure varies, hot water sometimes doesn't work. Vegetarian diet has no rice. If you ask for special diet for those with diet restrictions staff is inconsistent in granting the requests.
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Date of stay: April 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steve C wrote a review Jan 2023
Jersey, United Kingdom30 contributions65 helpful votes
3.0 of 5 bubbles
It's always an interesting experience to sit back and watch how business owners fail to succeed through extreme penny pinching and indifference to their customers needs.

Crown Regency is a text book example. A seemingly good building in a great location in the middle of Cebu. The rooms have been nicely upgraded and the internet is good. Now comes the penny pinching. The water for the shower is luke warm in the day time and then cold in the evening due to 'problems'. The TV doesn't work as the remote control has no batteries, and still doesn't after 5 days and 8 requests. The towels are thread bare and full of holes. The sheets aren't much better. The hotel breakfast buffet is one of the worst I've every experienced, and is expensive by local standards. The poor cleaning staff are run off their feet, getting the room cleaned daily was an impossible request, so was getting more than one sachet of coffee per day. The staff are generally pleasant and the hotel manager was very professional - obviously she's between a rock and a hard place.

Why are the owners running their business into the ground ? They should just employ professional managers and let them get on with it. Do they not see the abysmal reviews and not think they should take action ?
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Date of stay: January 2023
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trent wrote a review Dec 2019
Abbotsford, Canada2 contributions
1.0 of 5 bubbles
This place is filthy top to bottom! The front desk staff are rude, and useless at best. This hotel is currently under going renovations, which where not disclosed during booking or we would never have booked here.

We asked for a room not on the floor under renovations due to health issues from the dust and noise, but front desk staff refused to move us or make any compensations for the level of dirt and filth from renovations. But also housekeeping needs better training, rooms where never properly cleaned one in two weeks of staying at this dump.

Rooms are filthy, bathrooms have water stains all over the shower stall glass is covered in soap scum, the room its self is dated to not believe what you see for pics... they are faked or at best only one or two rooms might look like the pics, all others have old falling apart furniture, bare wires connecting TV and lamps, poor internet.

The breakfast is total waste of most peoples time, geared towards Asian with no international breakfast choices at buffett, food is tastless and mostly cold anyway. The only positive for our entire stay was a waiter at the Buffett named "James"

An amazing young man, very polite and helpful if your stuck at this hotel look for James he will brighten your day. If not for him this stay would have been a total loss.
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Date of stay: December 2019
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honestreviewer12344 wrote a review Mar 2020
10 contributions4 helpful votes
+1
1.0 of 5 bubbles
I have stayed at lots of hotels across the world and I have to say this is one of the worst.

It’s listed as a four star hotel which is a joke because I would’ve even give it one star.

It’s old and out dated but that’s not the real issue here. I can manage an outdated hotel as long as it’s clean...and this hotel certainly is not clean. In fact it’s disgusting!!!

I honestly don’t know how a cleaner can finish their shift and feel like they have completed their job.

The shower was caked on grime.

There was dust on all of the furniture.

The window had a terrible view which was lucky because so couldn’t really see it thanks to the filthy windows.

The tv was broken and made a buzzing sound so it was unwatchable.

If you want a comfortable and clean environment to sleep in I would recommend you look else where.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
robbie l wrote a review Feb 2020
Poulsbo, Washington45 contributions54 helpful votes
2.0 of 5 bubbles
I am careful before writing any negative reviews for anything. But this hotel is in serious need of repair. The drapes in our room were falling down. The whole thing needs painting and general upkeep. Our a/c worked fine though. And the water was hot and the water pressure good. The bed was comfortable. The on-site restaurants were either closed or deserted. The breakfast included eggs cooked on site and that is the way to go because even though there was a good variety of food all the other hot dishes I tried were not hot.

The worst part was that we way overpaid for this substandard room. We booked through a travel agent and should have checked this more carefully ourselves. The hotel is centrally located so that was good. And the staff was attentive and kind. I hope this hotel can make the improvements needed to deserve a better rating.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mohammed S wrote a review Jan 2020
7 contributions1 helpful vote
1.0 of 5 bubbles
We stayed here for a week where we booked a junior suite.
The hotel is is terrible and falling apart.
We changed rooms 3 times on the first day as cupboards were broken, curtains rails were falling off the walls, showers were blocked.

Eventually accepted a room where the toilet got blocked every time we used it and a plumber had to be called.

Breakfast had poor selection and WiFi never worked.

Never again!
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Date of stay: December 2019
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: Stay somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Icheng wrote a review Mar 2020
Pasay, Philippines13 contributions
+1
1.0 of 5 bubbles
It is our second time visiting Crown Regency Towers in Cebu. The first time we went here was because we tried the skywalker. We actually did not check in. But this year we decided to check in with them because of their proximity to fast food chains.

I was shocked at first to see that the entrance was at the back. Because they’ve been renovating the hotel. When we reached the back part there was this set up table outside which has become their conceirge and the man standing there have assisted us with our bags because we have to use a flight of stairs to get to the elevator on the 2nd floor. Going up to the 19th floor as they have made that as their make shift reception area for check ins.

The building was old. They did not allow us to do early check in. So we had to leave our bags with them as we only have 24 hrs in cebu.

The room was big. The bed was big enough for us. We had a good night’s sleep. But it was really old. It smells mold everywhere. And there were stains on our couch and chairs. I don’t even like the showere area as there were a lot of mold on the tiles. Water heater was good though.

The swimming area is so dirty and there were again molds everywhere. I really hope that they will be able to put this hotel back into shape.

And we were locked out. We went to the pool area early morning of our check out day. We went back to the room at 10am and we were locked out. It won’t open. We were staying at the 10th floor. And my husband had to go to the 19th floor to fix pur key card.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria M wrote a review Dec 2023
Perth, Australia886 contributions169 helpful votes
2.0 of 5 bubbles
My disappointment started before I even checked in. On their Agoda site under their property policy they had airport transfers at 1200 PHP but when I tried to book the pick up from airport they said it would cost 2600 PHP.

I referred them to their property policy on the Agoda site and they acknowledged that the price stated was incorrect but they would not honour what they advertised. (They have since amended the price on that site but I have a screen shot of the original amount that was there before they changed it)

So I arranged with another company for the airport transfer which cost a little over 1500 PHP which was way less than what they wanted to charge me.

Clearly customer service and satisfaction was not a priority for them.

The hotel itself is not as appealing as they make it look, but that's neither here nor there. What is astounding to me as a very widely travelled individual. was the disparity between what they charge and what you actually get which was not at all value for money.

Their lack of what you would normally expect from any standard hotel, like at least a spare roll of toilet paper in case you run out during the night, or a box of kleenex tissues in the room, a closet to hang your clothes in as opposed to a clothes rail with only three hangers, none of the cable tv channels you would expect were connected, like CNN or BBC or Discovery Channel, Cinemax or a decent movie channel at least.

The room itself is spacious and reasonably clean but the towels are unpleasant as they are very old and grey.

This is definitely not a hotel you would stay more than as a transit or overnighter, not for a few days or more. The staff are efficient enough but not overly friendly or pleasant but otherwise satisfactory. Would not consider returning to this hotel in my future visits to Cebu.
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Date of stay: November 2023
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Dont book airport transfers with this hotel, they overcharge too much.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jerry wrote a review Jan 2020
Norrkoping, Sweden2 contributions
2.0 of 5 bubbles
I will say this is a 1000-1200 peso a night hotel.. its really old, out of standard , slow service, Rooms are not so clean, confusing breakfast. Experience on the hotel...skybar did not even have a beer to buy. Out of stock they say. If you are going to spend 4000 peso a night there is so many better options.
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Date of stay: April 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Bill H
Anchorage, Alaska1,215 contribution101 helpful votes
Can’t you contact the hotel for this information? This is a terrible hotel so I would not stay there if I were you.
Louise E. asked a question Mar 2018
Manila, Philippines6 contributions
Hi do you offer airport transfer? how much?
Answer from careertravelerlady
Philippines3 contributions2 helpful votes
Yes they have provided shuttle with charge
Answer from CrownRegencyHotels
Cebu City, Philippines
Hi Kaye, Thanks for making a reservation with us. Unfortunately, we don't have a toll free number. You may contact us at (032)418-8888 or (032)418-7777. Dian Marketing Communications
Answer from CrownRegencyHotels
Cebu City, Philippines
Hello spice69008, Thanks for your interest with Crown Regency Hotel & Towers. Unfortunately, we don't have babysitting services available. On the other hand, these are our rates for airport transfers: Airport/Cebu Port transfer: One way (Adult) – 1,000 (max. of 10 persons) - [$23] Round trip (Adult) – 2,000 (max. of 10 persons) - [$46] *Rates are per way, NOT per head Dian Marketing Communications
Jeffsio wrote a tip Feb 2024
16 contributions2 helpful votes
4.0 of 5 bubbles
"taxi and grab is very useful in Cebu"
Read full review
Rob Claridge wrote a tip Dec 2023
2 contributions1 helpful vote
1.0 of 5 bubbles
"Don’t stay here "
Read full review
Connector568167 wrote a tip Dec 2023
1 contribution1 helpful vote
1.0 of 5 bubbles
"False advertising watch YouTube videos of actual travellers before booking. Poor facilities."
Read full review
Maria M wrote a tip Dec 2023
Perth, Australia886 contributions169 helpful votes
2.0 of 5 bubbles
"Dont book airport transfers with this hotel, they overcharge too much. "
Read full review
Patrick A wrote a tip Oct 2023
Quezon City, Philippines14 contributions1 helpful vote
5.0 of 5 bubbles
"The heater has a schedule as to when you can use it"
Read full review
Not the right property for you?
There are more places to choose from in the Cebu City area.
PRICE RANGE
C$78 - C$85 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crown regency hotel and towers cebu, regency cebu city, cebu city regency
LOCATION
PhilippinesVisayasCebu IslandCebu City
NUMBER OF ROOMS
389
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Crown Regency Hotel & Towers - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Crown Regency Hotel & Towers
Which popular attractions are close to Crown Regency Hotel & Towers?
Nearby attractions include Fuente Osmena (0.3 km), Mango Square Mall (0.3 km), and Sachiko's Little Kyoto (0.5 km).
What are some of the property amenities at Crown Regency Hotel & Towers?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Crown Regency Hotel & Towers?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crown Regency Hotel & Towers?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Crown Regency Hotel & Towers?
Yes, secured parking is available to guests.
What are some restaurants close to Crown Regency Hotel & Towers?
Conveniently located restaurants include Buko Seaside Bar and Restaurant, Meatogether Ayala Malls Central Bloc Cebu, and Billy’s Sport Bar.
Are there opportunities to exercise at Crown Regency Hotel & Towers?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Crown Regency Hotel & Towers have airport transportation?
Yes, Crown Regency Hotel & Towers offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crown Regency Hotel & Towers located near the city centre?
Yes, it is 0.4 km away from the centre of Cebu Island.
Are any cleaning services offered at Crown Regency Hotel & Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Crown Regency Hotel & Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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