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Punta Engano Road, Lapu Lapu 6015 Philippines
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$263
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Traveller (4983)
Pool & Beach (974)
Room & Suite (816)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20-07-22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Mactan, Cebu
Updated 20-07-22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 62 hotels in Lapu Lapu
Location
Cleanliness
Service
Value
Travellers' Choice
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Kids stay free
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Golf course
Mini golf
Tennis court
Water park
Aerobics
Evening entertainment
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
Japanese, Korean
Hotel links
Special Rate:Your Shangri-La Escape
4571Reviews125Q+A100Room tips
Traveller rating
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Popular mentions
inCebu wrote a review Jul. 22
1 contribution2 helpful votes
My young family and i had our first mini vacation since the pandemic hit. It was the first time my 1 year old daughter had been out since she was born during the pandemic so this was an exciting, as well as anxious, time for us. Anxious due to it being the first time we were out with our babies and that we had to ensure our surroundings to be disinfected as best as we can. So we had to ask our 2 helpers to accompany us on this trip. Before the trip, we were informed by Shangri-La that they have strict limits of persons inside 1 room; they only allowed 2 adults and 2 kids at most. My wife, myself and 2 babies were already counted as 4, no matter if our younger is still small at 1 year old. We checked in before lunch, had lunch at the Lobby Lounge restaurant of Shangri-La and my parents-in-law came to Shangri-La to play with their grandkids and joined us for dinner at the Cowrie Cove. They came to Shangri-La to also drive home the 2 helpers after dinner so we would comply with the strict 4 person limit Shangri-La has. After dinner, as we all went back to the room, a person from customer relations called to remind us of the 4 person limit. As my parents-in-law were leaving with the 2 helpers, our 1 year old and toddler were starting to cry due to their attachment to their nanny and didn't understand why they were leaving. We tried our best to reason and pacify them before the nannies left but it was hopeless at that point so we decided to let 1 of the nannies stay secretly which was our mistake. Morning came and we all had breakfast at Tides since the room only came with 2 free breakfast for 2 adults, we readily paid for the nanny's breakfast. On a side note, the selection was great but Shangri-La maintained their usual breakfast rate. At lunch, we patronized Shangri-La yet again by dining in their Lobby Lounge before checking-out (our request for late check-out was denied). At the check-out counter, as i was settling my bills. The front desk staff missed to charge the lunch we just had as it was too recent so i told her to include it into my bill which she was grateful for. In the middle of checking my Golden Circle number while settling my bill, there was a sudden loud impatient knocking on the glass partition (similar to a bank teller's cgae) that Shangri-La had installed during the pandemic. The manager, Veronica, as she identified herself, was calling out my family name as she was persistently knocking on the glass partition. She then proceeded to berate me on why I hadn't informed them of my nanny staying over, she did this in a condescending tone which i can only compare how a teacher would scold a young kindergarten student. Before I could say a word to apologize and explain my side of the story, she simply turned her back and walked away. I was clearly at fault here but I think an establishment in the hospitality business, especially during pandemic, should've and could've handled it more professionally. And to think, this is not some run-in-the-mill hotel, this is supposedly Shangri-La. My family and i are no strangers to what Shangri-La offers that is why we chose to stay in the Shangri-Las in Hong Kong and Taiwan when we traveled before. Even though we only traveled once/twice a year and in no way are we frequent travelers or regulars, we always chose Shangri-La in spite of the high price because we always felt that they went the extra mile to make us feel welcomed before, during and after our stay. Our latest experience in Shangri-La Mactan was just the exact opposite.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
2 Helpful votes
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dianne c wrote a review Jun. 2021
68 contributions71 helpful votes
Went here on a Monday to avoid the crowd but there were still a more than 2 dozens of people, but no one really bothered us or came too close so it was okay. The staff were very friendly and polite, so no complaints there. Some parts of the resort looked abandoned though, which was understandable since we're still in a pandemic. The beach was very clean and it had lots of fishes which I loved. Some of the corals were dead though, because they were too close to the shore. The food was delicious, but didn't have much variety. The prices on the menu aren't updated too. We paid 20-30 pesos more for each I think. The price of the activities are 5 times more than other resorts unfortunately. I bought my parents who were senior citizens and they didn't really enjoy it much since it was too hot and there was barely any shade near the beach. We should have gotten to those better cottages the first time, there wasn't really a lot of staff around to guide you. <.3
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Date of stay: June 2021
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edsanity93 wrote a review Jun. 2021
26 contributions7 helpful votes
+1
I will be basing this review with a pandemic in mind. During these troubling times, it's really hard to find a place just to forget it all. It's hard to believe the hospitality industry is surviving because of the pandemic. One of the best resort hotels in Cebu has found its rhythm and has enabled us to enjoy paradise safely in the midst of a pandemic. (Please do note some services we usually experience pre-covid won't be present post-covid vaccination period. E.g up-close contact with personnel like valet service.) The arrival experience was such a breeze. The only thing I really missed is the valet parking and the plenty of enthusiastic personnel that is eager enough to help you out. Check-in was safe and the front desk didn't half-ass disinfecting after she attended someone before us. Rooms were what you'd expect with a world-renowned resort hotel chain. The problem is some lighting fixtures didn't work. But that's really not a deal-breaker though. Throughout our stay, we opted not to have our room cleaned by having the Do-Not-Disturb (DND) switched on. The food was good at best as of the moment. I'd be lying if I said I didn't miss the hustle and bustle of foodservice every time you step into one of the great restaurant selections they have. We felt we can't really give a fair enough review with just a very limited selection. The service is as accomodating as you can get though. The thing that tops everything is how tranquil and safe the resort is. It really felt like we had the place all to ourselves with all the social distancing and protocol. And that really okay for now. Shangrila Cares is what they promise during these troubling times. And I can wholeheartedly agree, they truly care. We Will really be back once we beat this pandemic altogether,
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Date of stay: June 2021
Value
Rooms
Service
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Camper wrote a review Jun. 2021
Macau, China7 contributions
My overall stay was really amazing! Fantastic experience from the service staff especially Klerk the bartender he's really friendly and knowledgeable about cocktails and drinks. Bed was really comfortable, check in was fast and smooth. Best experience I ever had! Thanks a lot! (This hotel was recommended by a filipino friend of mine) Really good experience!
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Date of stay: June 2020Trip type: Travelled with family
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levie p wrote a review May 2021
25 contributions
+1
I loved the fish sanctuary, best food and great service. We also love the ambiance, it has a lot of plants, I’m seeing lots of birds. It was a a perfect place to celebrate our 2nd wedding anniversary. We both love it there and we will definitely come back soon.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Joost Folkers, Other at Shangri-La Mactan, Cebu
Responded 4 weeks ago
Dear Levie, Thank you for your much-appreciated review of your experience at our Shangri-La Mactan, Cebu! The team and I are pleased that you enjoyed your stay. Thank you for your excellent words about our beach, lush greenery, breakfast buffet and especially our service. We’d really love to have you back for another anniversary so you can check out our tranquil journeys at CHI, The Spa, tasty treats at any of our five-star restaurants or aquatic adventures at Shangri-La’s Marine Sanctuary – there’s always room for new experiences here! We hope to see you again very soon and exceed your expectations. Please let us know of any of your preferences for future stays with us. Warmest regards, Joost H.P.E. Folkers Resident Manager Shangri-La Mactan, Cebu
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PRICE RANGE
US$203 - US$381 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s mactan hotel lapu lapu, shangri-la`s mactan resort and spa, shangri las mactan hotel, shangri la cebu, shangri la mactan, shangri las mactan lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
530
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Frequently Asked Questions about Shangri-La Mactan, Cebu
Which popular attractions are close to Shangri-La Mactan, Cebu?
Nearby attractions include Lapu Lapu Statue (0.6 km), Magellan Shrine (0.6 km), and Mactan Newton Beach (0.5 km).
What are some of the property amenities at Shangri-La Mactan, Cebu?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Mactan, Cebu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Mactan, Cebu?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Mactan, Cebu?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Mactan, Cebu?
Conveniently located restaurants include Ibiza Beach Club, Abaca Restaurant, and Giuseppe Pizzeria & Sicilian Roast.
Are there opportunities to exercise at Shangri-La Mactan, Cebu?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Mactan, Cebu have an airport shuttle?
Yes, Shangri-La Mactan, Cebu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Mactan, Cebu?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Mactan, Cebu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Mactan, Cebu?
The staff speaks multiple languages, including Japanese and Korean.