We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Shangri-La's Mactan Resort & Spa

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Shangri-La\\
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

3,135 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,374: English reviews
philippines
Level Contributor
676 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 306 helpful votes
Reviewed yesterday NEW

I have been here many time, the resort have evolved to this very excellent level. Starting from the check in process was great. Rooms have very fantastic view, and the resort is so tranquil. Tide serves very good breakfast and wifi is fast. Concierge is very helpful and getting a taxi is fast. Stay here for the place and the... More 

Helpful?
Thank jdchua521
1 review
Reviewed 2 days ago NEW

This is our 3rd time visiting Shangrila Cebu and every time, they never seem to fail us! The staff and services are above and beyond! My family and I are definitely coming back again! Thank you all for another great experience.

Review collected in partnership with shangri-la.com

Helpful?
Thank Jacqueline D
San Francisco Bay Area, Us
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 days ago NEW

Pleasant arrival in the hotel since no need to stay in line check-in, a friendly lady will walk us to the room and do the check-in in the room. Food in Tea of Spring is excellent, tasty and the staffs there are very friendly as well. We stay there 3 nights, with 1 night dine at Cowrie Cove. The seafood... More 

Helpful?
1 Thank CanCan40
Singapore, Singapore
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 6 days ago NEW

Location Shangri-La's Mactan Resort is about a half hour drive from Mactan Cebu's International Airport. There are several other resorts in the area and right in front of the resort are two restaurants, a surprisingly good Spanish restaurant and a Korean restaurant. There are no convenience stores nearby and the malls would take about 45 minutes to an hour to... More 

Helpful?
1 Thank Carlo617
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Carlo617, I really appreciate your comprehensive review. It just goes to show that you have truly discovered the resort’s rooms, restaurants, facilities and staff. Please be assured that I noted your comments on our bathroom and telephone operators as we continuously work in enhancing our guest experience. The team and I are delighted to have served you during your... More 

Makati, Philippines
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

We went there for leisure and should say that right from the moment you enter the lobby, you can feel the Shangri-la hospitality! The resort is fantastic, a day simply isnt enough for you to enjoy its wonderful activities and services! Will truly come back!

Helpful?
Thank justinrhys02
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear justinrhys02, Excellent review! It’s always a joy to know we have lived up to – or better yet, exceeded – our guests’ expectations. I do hope you come back and stay a little longer to experience more of the resort like spending a tranquil hour or two at CHI, The Spa, meeting our aquatic friends at Shangri-La Marine Sanctuary,... More 

2 reviews
Reviewed 1 week ago via mobile

Stayed for 3days and arranged a dinner at Cowrie Cove. Excellent service by Primo of Tides, Nizza of Lobby and Lovejoy of Cowrie Cove. The answer is a "Yes!" After I booked a dinner at Cowrie Cove. The restaurant's staffs are very helpful with my requests. And the food was excellent too. Best place for couple!

Helpful?
Thank Patrick I
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Patrick, It always warms my heart every time I receive remarkable feedback on our service. Thank you for your kind words to Primo, Nizza and Lovejoy, I’m sure they will all be delighted! The resort is truly a romantic place for couples, and I do hope you visit us again – perhaps on your next date? There’s always a... More 

Singapore, Singapore
1 review
Reviewed 1 week ago

We stayed here for 3 days. And I had a surprised trip from my boyfriend. I did not know that my boyfriend is going to propose that time. Excellent service by Primo of Tides, Lovejoy of Cowrie Cove and Nizza of Lobby.

Review collected in partnership with shangri-la.com

Helpful?
Thank TefPatrick
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear TefPatrick, Wow, congratulations on your engagement! I’m beyond happy to know that we’ve been a part of such a momentous occasion. Thank you for mentioning Primo, Lovejoy and Nizza, I will certainly share your words of appreciation to them. I’m excited for what lies ahead to both of you, and I do hope you come back to create more... More 

Cebu Island, Philippines
Level Contributor
16 reviews
Reviewed 1 week ago

Love this place. Very elegant and relaxing. Though the price is a bit high but its really worth to stay. My family really enjoys here a lot. The rooms are spacious and clean. The service and food is also good.

Helpful?
Thank Eddyson B
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Eddyson B, The team and I are deeply honored that you have named Shangri-La as your favorite resort in Mactan! I’m glad to know you had an exceptional stay with us, and I trust that you will be back again to explore our lush greenery, sample our exquisite dining options and unwind in our timeless haven of serenity, CHI,... More 

Sydney, Australia
Level Contributor
172 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 week ago

This place was so easy on the eye you just wanted to keep snapping photos the whole time. From the gorgeous sunrises to spectacular sunsets this is a truly great relaxing place different to the usual Asian tourist spot, there isn't really much outside of the resort other than natural beauty - waterfalls, beaches etc but we actually didn't want... More 

Helpful?
Thank kazzyvege
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear kazzyvege, You’re right, the resort is truly full of wonder, charm and photogenic sceneries from sunrise till sunset! I’m excited to see your snaps of our little paradise, and I look forward to welcoming you back here in Mactan to discover more dreamy seascapes, tasty cuisines and fun-filled activities! Cheers, René D. Egle More 

Dubai, United Arab Emirates
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Feels like home in Cebu. Its safe and exclusive. Perfect for families. Our favorite activity is snorkeling at their marine sanctuary which is a few steps into the water from their beach front all the way to the Shang pontoon to hang out then snorkel again back to shore.

Helpful?
Thank Bianca L
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Bianca L, Thank you for a lovely review! We are truly blessed to have guests like you who appreciate the efforts that we do to make your stay special. The Mactan team and I look forward to welcoming you back here in your seaside paradise, where relaxation begins and the fun never stops. We’ve got loads of exciting activities,... More 

3,305 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2813)
Viewed
Hotel & Grounds (490)
Viewed
View from Room (129)
Viewed
Room/Suite (215)
Viewed
Family/Play Areas (24)
Viewed
Pool/Beach Area (589)
Viewed
Bathroom (45)
Viewed
Dining (140)
Viewed
Business Centre/Function Rooms (12)
Viewed
Other (1169)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (455)
Viewed
Amenities (137)
Viewed
Beach (19)
Viewed
King Room (45)
Viewed
Ocean View Suite with Terrace (57)
Viewed
Pool (31)
Viewed
Dining (116)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (37)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (8)
Viewed
Dining (2)
Viewed
Other (18)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Lapu Lapu
1.4 km away
Crimson Resort and Spa, Mactan
0.5 km away
Moevenpick Hotel Mactan Island Cebu
3.1 km away
Bluewater Maribago Beach Resort
Show Prices
Show Prices
Show Prices
10.9 km away
Radisson Blu Cebu
Radisson Blu Cebu
#1 of 86 in Cebu City
2,712 reviews
2.6 km away
Costabella Tropical Beach Hotel
Costabella Tropical Beach Hotel
#9 of 41 in Mactan Island
582 reviews
4.7 km away
Waterfront Airport Hotel and Casino
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $371 - $578 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Shangri-La Hotels and Resorts, Orbitz, Travelocity, Agoda, Odigeo and Jetsetter so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
46 questions
Ask a question

See all questions (46)

Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with seaview”
 of 5 bubbles jdchua521, 2 Dec 2016 | Read review
“The beach front rooms are at the back, easily accessible to the beach and pools and you can get access to the VIP area”
 of 5 bubbles kazzyvege, 24 Nov 2016 | Read review
“Get a room facing the gardens and pool facilities”
 of 5 bubbles 655Denis, 21 Nov 2016 | Read review
“The ocean-view deluxe rooms are really great!”
 of 5 bubbles ludgardoz, 19 Nov 2016 | Read review
“Best breakfast!”
 of 5 bubbles Astergene, 10 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay