We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Shangri-La's Mactan Resort & Spa

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Shangri-La\\
View Map
{"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,140 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Shangri-La's Mactan Resort & Spa
See the most recent reviews
Showing 2,377: English reviews
Hong Kong, China
Reviewed 3 weeks ago

This hotel was perfect for a long weekend break where we wanted to relax and do very little. We were there three nights and didn’t feel the need to leave the hotel. There are a good choice of restaurants and bars, which are not cheap, but we were happy to pay for the short amount of time we were there....

 Report
Helpful?
Thank HCAtkinson
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear HCAtkinson, Absolutely delighted to read your wonderful holiday with us! You’re right, there’s so much to do in the resort that you wouldn’t need to leave to have a great time, and that there’s plenty of space for all guests to own a piece of paradise here. The Mactan team and I hope to welcome you back, perhaps for...

Cebu City, Philippines
Reviewed 3 weeks ago

This has been my third stay in the hotel, and every stay is a different experience. This time, it was awesome. My kids enjoyed it and they really love the politeness of the staffs and the room was nicely located.. Awesome!

 Report
Helpful?
Thank Raquel A
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear quel8294, Awesome! Warm hospitality is in our nature, and I’m delighted to know you got to experience Shangri-La’s trademark service. We’d love to have you back so you can taste our savory cuisine, try our exciting activities and ultimately, discover more unique experiences. See you soon! Cheers, René D. Egle

Reviewed 3 weeks ago via mobile

Yesterday I was with my girlfriend in our room and we ordered champagne. After a while we decide to go down to one of the restaurants in the hotel to eat something. As soon as we arrive a bunch of drunk kids through us a bottle. The staff far from kick them out limited to sit us in a table....

 Report
Helpful?
4Thank Miguel D
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Miguel D, I have taken note of your review and I am aware of this unpleasant and unfortunate incident in our bar in which two parties were involved. Without going into details at this point I would like to highlight that my team has handled this case correctly and did what was necessary so as not to aggravate the...

Reviewed 3 weeks ago via mobile

My first visit was last 2009 and I again visited this place last October 2016 for a convention..I gave A for the place, the room,the staff and the pool. The pool was great though the kiddie area has floating fallen leaves..There are lifeguard present in each pool area. The beach is also clean and you'll enjoy watching the fishes in...

 Report
Helpful?
Thank Janisse H
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Janisse H, I’m glad that you visited us again, and that you were able to explore the resort during your convention. Thank you for your kind words on our facilities, rooms and our staff, it always makes our day when guests appreciate our efforts. On another note, I’m quite appalled to hear your remarks on our food as we...

Los Angeles, California
Reviewed 3 weeks ago

Had 10th wedding anniversary party for 50 people and booked it with angela Calvo. I was so nervouse because i didnt hire a wedding coordinator. However, Angela Calvo took care of everything. Amazing customer service

 Report
Helpful?
Thank Helenjoy A
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Helenjoy A, Excellent! I’m beyond delighted to know that you chose to celebrate such a significant milestone with us, and that you were impressed with our level of service. Thank you for mentioning Angela, I will certainly share your outstanding remarks to her. It’s our pleasure to be a part of your wedding anniversary, and I do hope you...

Cagayan de Oro, Philippines
Reviewed 3 weeks ago via mobile

For such an expensive hotel, I was disappointed with the fact that they didn't have HD channels on the tv. Like seriously? Can they not afford it? I wanted to enjoy a movie but at that point I just wanted to go home. On a positive note, the view was great! :)

 Report
Helpful?
1Thank Belleonhertoes
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Belleonhertoes, Thank you for taking the time to write us a review. It is disappointing to know that we were not able to meet your expectation during your stay with us. Please be assured that I will raise your concern with team as we continuously work in enhancing our guest experience. Thank you though for appreciating our seascape and...

Dubai
Reviewed 3 weeks ago

The breakfast is something I was looking forward every day! Lol. The atmosphere is always festive in the restaurant. Beach area and sun beds are my favorite spots. The property is an oasis inside the city. Shuttle service to/from city is convenient. Did I mention that I have my Rico's Lechon delivered upon checking out? Hahaha. It was a lovely...

 Report
Helpful?
Thank Astergene
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Astergene, Wow, I’m thrilled to hear your fantastic holiday with us! You’re right, the resort is indeed an oasis within the bustling metropolis, and I’m happy to know you got to experience all the wonderful things our resort has to offer – our pristine white beach, delicious breakfast spread and of course, the ever-famous Cebu lechon! There’s still so...

Makati, Philippines
Reviewed 3 weeks ago

From the airport, we decided to drive to Shangri-la Mactan for a late lunch. Unfortunately, most of the outlets were closed by then so we opted to go to the coffee shop and ordered some sandwiches drinks and coffee. The staff was extremely helpful and hovered around our table. Of course, we had walked up a bit of an appetite...

 Report
Helpful?
Thank Jeff Y
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Jeff Y, Marvelous review! I’m glad you were able to explore our tropical paradise on your business trip. I do hope you visit us again for leisure so you can have more time to discover the resort, taste our exquisite dishes from any of our restaurants, and simply bask in the famous Mactan sunshine. With kind regards, René D....

Manila
Reviewed 4 weeks ago via mobile

We checked in and availed their "Paradise" promo for my niece's birthday staycation. The stay was a bit pricey but it was all worth it. The staff was amazing and helpful. The beach was so clean. The pool were well maintained. The breakfast buffet was great. They also surprised my niece with a cake and balloons but sadly she was...

 Report
Helpful?
Thank June O
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear June O, The resort is indeed a favorite playground of little kids and kids at heart, and I’m thrilled to know you all had a great time celebrating your niece’s birthday here in the resort! Thank you for your kind words on the resort’s seascape, the breakfast buffet and our staff. The Mactan team and I can’t wait to...

A TripAdvisor Member
1 review
Reviewed 4 weeks ago

This trip is first oversea travel for my 1-year baby so I have to consider flight time and resort quality. So I can choose this resort because I have already visted in the past. This resort is located closely from Mactan airport and is possible to spend whole time with baby. Most of experiences about facilities and staffs are satisfied...

 Report
Helpful?
Thank A TripAdvisor Member
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear guest, We are truly honored that you chose to stay with us for your 1st overseas trip with your baby. :) I’m glad we have been a part of your family holiday, and I do hope you visit us again to try out our other fun activities and tasty treats for the kids and parents alike. All the best,...

3,313 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2821)
Viewed
View from Room (130)
Viewed
Room/Suite (217)
Viewed
Hotel & Grounds (490)
Viewed
Family/Play Areas (24)
Viewed
Pool/Beach Area (589)
Viewed
Bathroom (45)
Viewed
Dining (140)
Viewed
Business Centre/Function Rooms (12)
Viewed
Other (1174)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (455)
Viewed
Amenities (137)
Viewed
Beach (19)
Viewed
King Room (45)
Viewed
Ocean View Suite with Terrace (57)
Viewed
Pool (31)
Viewed
Dining (116)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (37)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (8)
Viewed
Dining (2)
Viewed
Other (18)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Lapu Lapu
1.4 km away
Crimson Resort and Spa, Mactan
0.5 km away
Moevenpick Hotel Mactan Island Cebu
3.1 km away
Bluewater Maribago Beach Resort
Show Prices
Show Prices
Show Prices
10.9 km away
Radisson Blu Cebu
Radisson Blu Cebu
#1 of 86 in Cebu City
2,721 reviews
2.6 km away
Costabella Tropical Beach Hotel
Costabella Tropical Beach Hotel
#9 of 41 in Mactan Island
586 reviews
4.7 km away
Waterfront Airport Hotel and Casino
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $369 - $584 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Shangri-La Hotels and Resorts, Agoda, Travelocity, Odigeo and Jetsetter so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
46 questions
Ask a question

See all questions (46)

Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view or sea view rooms”
 of 5 bubbles Sunkissedguy, 4 Dec 2016 | Read review
“Room with seaview”
 of 5 bubbles jdchua521, 2 Dec 2016 | Read review
“The beach front rooms are at the back, easily accessible to the beach and pools and you can get access to the VIP area”
 of 5 bubbles kazzyvege, 24 Nov 2016 | Read review
“Get a room facing the gardens and pool facilities”
 of 5 bubbles 655Denis, 21 Nov 2016 | Read review
“The ocean-view deluxe rooms are really great!”
 of 5 bubbles ludgardoz, 19 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay