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Shangri-La's Mactan Resort & Spa

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3,334 Reviews from our TripAdvisor Community

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Showing 2,515: English reviews
manchester
Reviewed 16 October 2015

What a great place to stay in, particularly if you have kids. Fantastic service, fantastic food, fantastic beach (where you can see and feed the fish). It was so nice we are already planning to go back. Lots of nice activities for kids and adults. Great snorkeling experience. Best buffet breakfast and dinner ever (and this coming from a very...

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Helpful?
1Thank wortip
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear wortip, Thank you for citing the resort as where you had your "best holiday stay". I am glad you had a wonderful experience going through our variety of activities as well as our food and beverage offers. Your commendation on the team's service is highly appreciated as well. The team and I look forward to welcoming you again on...

Pasig, Philippines
Reviewed 16 October 2015

Beautiful & large resort grounds, beach was a fair size but had a curfew. Lots of watersport activities available. I would've much preferred a bigger beach & a smaller resort but it was my husband's birthday so we stayed there to make it our special holiday. The resort is vast & offers a variety of views, pools, settings, food &...

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Thank JSant1
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear JSant1, Glad to know you and your husband had a memorable holiday at the Shangri-La! I am happy to share as well that renovations for our all-day dining restaurant, Tides, finished last year and it is now open for all guests to enjoy. Thank you for taking the time to share a review on the resort—and the team and...

Reviewed 13 October 2015

We visit this resort every year and it never disappoints. The pools and beach are excellent and amenities are of high quality. Room interior was tastefully designed. Staff are very nice & helpful. Buffet breakfast is fantastic and something we always look forward to when we stay there. Service is consistently exceptional and one of the main reasons we keep...

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Helpful?
1Thank eireneLC15
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear eireneLC15, Your loyalty to the resort is very uplifting. It always delights us to know we have created a second home for our guests. Thank you for your kind words on our facilities and service, and on our buffet breakfast, which is indeed quite the favorite. The team and I look forward to have you with us again on...

Hong Kong, China
Reviewed 11 October 2015

My wife and I wanted to have a very short get-away - Mactan was a perfect option. It was convenient from Hong Kong, and the facilities are great. From sports, to spa, to food - the resort has it all. The service was friendly and definitely this is a place we are going back to!

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Helpful?
Thank Philippe B
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Philippe B, Shangri-La is indeed an ideal destination for getaways—with our team's remarkable hospitality and our array of facilities, and paired with the resort's accessibility from an international airport. I am glad you had a great time during your stay here, and the team and I look forward to having you with us again on your next holiday. Sincerely,...

Lapu Lapu, Philippines
Reviewed 11 October 2015 via mobile

Its our favorite resort hotel in cebu!!!family friendly..big rooms..accomodating and very friendly staffs..superb breakfast buffet because of wide array of cuisines to choose from..Especially the egg benedicts in Acqua!!! My son loves the kids pool and the ice cream shop!!We enjoyed the beach also..we certainly recommend this resort to our family and friends!! We would love to be here again!!!...

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Thank lhando
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Ihando, Thank you for sharing kind words about the resort. Our beach, swimming pools and ice cream shop, Scoops, are indeed a hit, not only to our young guests, but to everyone who steps in—making the resort a delightful destination for family getaways. The team and I would love to have you here again as well, and we look...

Metro Manila, Philippines
Reviewed 11 October 2015

We visited Shangri-la Mactan twice already and we enjoed it both times. The resort is amazing - you have so many options: 2 big pools, nice beach with big area for snorkelling, beach bar, 5 restaurants (chinese, italian, seafood, international with buffet, pool restaurant with grill). There is also minigolf and lot of sport activities like tennis and golf.

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Helpful?
Thank Lenka S
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Lenka S, With the resort's extensive selection of facilities, from the swimming pools to the beach cove to the Shangri-La Marine Sanctuary, there is truly a lot for everyone to enjoy when staying here. Thank you for taking the time to share this review, and the team and I look forward to seeing you again on your next vacation....

Reviewed 9 October 2015 via mobile

Our Lunch buffet in Tides was indeed a very indulging experience. Wide array of cuisines to choose from. The service from the staff was also top notch! What made the experience more interesting was that, they have an ambassador named GUIA that reaches out to guests and asssists them with any concerns they might have. Thank you Shangri la! Hoping...

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Thank G B
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear G B, Thank you for rating the resort as excellent! I am glad you enjoyed your dining experience at Tides, and that you consider the staff's service as topnotch. The team and I look forward to welcoming you and your family again soon. Sincerely, Nicholas Smith General Manager

Reviewed 8 October 2015 via mobile

Hotel is nice and clean, the staff's are friendly. Food choices are more likely for korean's and japanese. They should have atleast a little more of american breakfast and filipino. We booked our room ahead of time, but then when we arrived to check-in we were told that the hotel was really fully booked and that if okey with us...

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Helpful?
Thank Janice A
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Janice A, Thank you for taking the time to post a review on the resort. Your feedback is highly appreciated, and trust I will discuss your notes with the team. Should you have further notes on your experience, I request that you email me directly at nicholas.smith@shangri-la.com. I am glad you had a good time during your stay, and...

Sydney, Australia
Reviewed 8 October 2015

This place was amazing, the room was massive! There was three of us so we purchased a double room with an extra bed, when we got to our room the standard bed was huge it wasn't necessary to purchase an extra bed. The Chi Spa is a must visit, it's the largest Chi Spa in asia. I had a villa...

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2Thank IngridJoy
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Ingridjoy, I am glad you had a memorable experience at the Shangri-La. Our signature CHI, The Spa is indeed worthy of a visit, while our chefs in all our outlets do take extra care in ensuring our food selection is kept fresh and dynamic. Thank you for taking the time to share a review on the resort, and the...

London
Reviewed 4 October 2015 via mobile

My husband and I stayed here last weekend for two nights in one of the Ocean Wing Club rooms and really enjoyed the stay. The check-in was extremely quick (we were kindly given our room despite arriving early), service on the whole was very good and food/drink was surprisingly cheap for a Shangri-La hotel. The quality of food was generally...

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Helpful?
Thank romancetraveller84
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear romancetraveller84, I am glad you enjoyed your stay the resort. Thank you for sharing positive notes on the service and on the quality of the dining options, and for your commendation on our colleague Terrrence. Trust that I will share this message to him and I am sure he will be delighted to hear you had a wonderful time...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $387 - $585 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
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Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
53 questions
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean club for the best sea views”
 of 5 bubbles , 23 Mar 2017 | Read review
“Choose sea-view over garden view rooms. Better still is Ocean Wing: better views, infinity pool, and access to beach.”
 of 5 bubbles gerrybrodriguez, 23 Mar 2017 | Read review
“Ocean Wing rooms on the ground floor have a bigger balcony.”
 of 5 bubbles MattAshe, 14 Mar 2017 | Read review
“Ask for the Ocean Wing if you want views of the seaside but be prepared for noise from the live band. They end before midnight though.”
 of 5 bubbles sipengw2016, 5 Mar 2017 | Read review
“It's better to swim at the beachfront than the pool.”
 of 5 bubbles 345kime, 2 Mar 2017 | Read review
5 of 5