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Shangri-La's Mactan Resort & Spa

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3,223 Reviews from our TripAdvisor Community

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Showing 2,434: English reviews
Singapore, Singapore
Reviewed 12 August 2015

It was more than what I expected given my limited budget. Though at very short notice, Shangri-La was still willing to accommodate me for my special day. The venue had such a scenic view, perfect for our post-nups. Thanks so much to my event organizer, Angela Calvo, for all of the help and assistance that she has provided for my...

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Helpful?
Thank Lizzyme318
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Lizzyme318, Thank you for choosing us to be the venue of your special day. Thank you also for your commendation on our service and trust that we will share your positive notes to Angela and the rest of our team. We are glad you had a delightful experience, and we hope to see you and your family back at...

New York City, New York
Reviewed 12 August 2015

Shangri-La Cebu has always been a place to unwind for me. This hotel spa resort is very close from the city and yet it's quite in a secluded clean white sand beach. The amenities are excellent with everything on offer. I love the breakfast buffet. This place has variety of restaurants and selections make it unnecessary to leave the hotel...

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Helpful?
Thank Robert_Hardy_NYC
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Robert_Hardy_NYC, Beach lovers will definitely enjoy our rooms facing the Mactan Channel-- thank you for sharing this insightful tip! We highly appreciate your loyalty to the resort and trust we will work tirelessly in making sure you have an excellent stay with us, each and every time. We look forward to welcoming you on your next visit to Cebu....

Bengaluru, India
Reviewed 12 August 2015

The resort is beautiful with lot of amenities. Swimming pool is marvelous, kids play area is the additional attraction. It is a MUST stay place for relaxing vacations for anyone be a family, couple or oldies.

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Helpful?
Thank Monu_Gaurav
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Monu_Gaurav, Thank you for sharing such an excellent review on the resort! Knowing that you find it a destination that one "must" visit is very heartwarming. We are glad you were delighted by the quality of our facilities and service, and we look forward to welcoming you back soon. Sincerely, Marie-Laure Fleury Resident Manager

Reviewed 12 August 2015

This is just a standout resort. It isn't the newest, but everything is well-placed, the service is excellent, the food quality is top notch and they make it very good value. We chose the family package which included buffet breakfast and dinner and adventure zone and got a deluxe room. The package is excellent value as they are one of...

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Helpful?
Thank Darby T
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Darby T, Our Veranda Suites are indeed ideal for families-- thanks for sharing this fantastic tip on your review. Thank you for citing the resort as "highly recommended" as well. We are glad you were able to experience several of our activities, and rest assured there will be plenty more to look forward to on your next stay with...

Newcastle upon Tyne
Reviewed 11 August 2015

This was my second stay here and i had a totally different experience this time. The hotel was just SO BUSY it felt like chaos. Breakfast was utter carnage and i almost walked out of the first day- it felt like feeding time at the zoo. That said, the kitchen and waiting staff did an excellent job of dealing with...

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Helpful?
Thank sb_travel_bug
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear sb_travel_bug, My sincerest appreciation for taking the time to share this feedback. Trust that I have shared your kind notes with the team as we work for continuous improvement of our services and facilities. Please do not hesitate to contact me at marie-laure.fleury@shangri-la.com for any additional feedback. We are glad you were pleased by our colleagues' hospitality and by...

Singapore
Reviewed 11 August 2015

Shangri-La Mactan is a great place to relax & unwind. Our 5 year old daughter had so much fun at the aqua play, waterslide, adventure zone and beachfront. It's nice that buffet breakfast includes an area for kids favorites.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Unhappy_Bug
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Unhappy_Bug, Indeed, kids have plenty to be excited about when coming to the resort-- from our buffet selections, to our play areas, to our children's activities. Thank you for taking the time to share about your stay and we hope to see you and your family on your next visit to Cebu. Sincerely, Marie-Laure Fleury Resident Manager

Seoul, South Korea
Reviewed 11 August 2015

I don't normally comment on large or well reviewed sites, however this was good enough to make an exception. This was our first family holiday with our one year old, which is a pretty stressful experience. The hotel was only 15 minutes from the airport (but not affected by flight paths), we were checked-in in our room, the cot arrived...

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Helpful?
1Thank KoreanFreckles
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear KoreanFreckles, We are honored that you deem us an exception, and that you took the time to share about your fantastic stay with us. Trust that I have shared your commendation to our Food and Beverage colleagues, especially to those in Tides. Thank you for your kind words and we look forward to having you and your family on...

Singapore, Singapore
Reviewed 9 August 2015 via mobile

Great resort to host an international event, from hotel's facilities to the Clearwater beach, snorkelling to gym then bringing the children to their playhouse. Everything is great except the rates they charge so you are paying for 3-4 times more than resorts around lapu lapu Mactan, that row of resorts that is near to Shangri-la are charging much higher for...

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Helpful?
Thank Adrakky
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Adrakky, We are glad you had an amazing experience during the Ironman weekend. Thank you for sharing kind words about our facilities and services, and we look forward to welcoming you and your family again soon. Sincerely, Marie-Laure Fleury Resident Manager

Sendai-shi, Miyagi, Japan
Reviewed 7 August 2015

Rooms are wide and clean. Smoking was not a problem, have balcony and you can smoke there. Massage can be ordered to your room, have enough staff, interesting bars and water sport activities, more than one pool, nice garden

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Helpful?
1Thank Ayan O
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Ayan O, Thank you for your positive notes on the resort and we hope to see you again soon. Sincerely, Marie-Laure Fleury Resident Manager

saudi arabia
Reviewed 6 August 2015

We stayed in this hotel during the cobra ironman event last week. The service was excellent from the airport shuttle, at the hotel reception, room, dining facilities & the shuttle service back to the airport services were excellent.

Review collected in partnership with shangri-la.com
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Helpful?
Thank yanongmo
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear yanongmo, That was quite an eventful week and we are very glad you had a fantastic time during your stay. Thank you for your commendation on our service and facilities, and we look forward to welcoming you and delighting you with the same excellent experience on your next visit to Cebu. Sincerely, Marco Vazzoler General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $390 - $634 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Shangri-La Hotels and Resorts and Jetsetter so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
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Flushing, New York

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Questions? Get answers from Shangri-La's Mactan Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you go to the buffet show its fun”
 of 5 bubbles D6331TJmichaelr, 22 Jan 2017 | Read review
“You may want to choose a room with a view of the ocean”
 of 5 bubbles kokorai, 17 Jan 2017 | Read review
“Ask for a quiet room at the time of booking.”
 of 5 bubbles 993shanef, 12 Jan 2017 | Read review
“Get a ocean view room”
 of 5 bubbles 3kurtm, 11 Jan 2017 | Read review
“get the higher floors, and the ones with ocean view.”
 of 5 bubbles aslazaro1, 10 Jan 2017 | Read review
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