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Shangri-La's Mactan Resort & Spa

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3,275 Reviews from our TripAdvisor Community

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Showing 2,476: English reviews
Mumbai (Bombay), India
Reviewed 13 June 2015

I joined my wife for her Business Trip to Cebu and her company had selected Shangri-La Mactan for the Meetings and Events. The Hotel is near to the Airport and has a huge, well maintained property that has facilities which caters to all ages. Loved the sumptuous Breakfast Buffet every morning, artificial beach and pool/sauna facilities!

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Helpful?
Thank RahulRanjit
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear RahulRanjit, We are glad you enjoyed our water facilities and our breakfast spread. We hope to see you back on leisure with the whole family next time! Sincerely, Marco Vazzoler General Manager

Davao City, Philippines
Reviewed 11 June 2015 via mobile

Aside from good food served at Tides, the two best things that has ever happened to this hotel were the comfy bed and friendly staff they got. Guia, a staff from Tides was very accommodating. She kept on checking on us while we were eating and she even managed to squeeze in a small chitchat. And needless to say I...

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Helpful?
Thank iamatopmodel
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear iamtopmodel, It is good to know you loved our mattresses - an important element for good sleep, if we may say. I am definite Guia will be pleased when she reads your positive comments. Thank you and we look forward to welcoming you back to Cebu soon! Sincerely, Marco Vazzoler General Manager

Cebu City, Philippines
Reviewed 11 June 2015 via mobile

Here is the place where you can leave your worries behind and enjoy the whole time with your family. Their services are exceptional though there are times you will meet not so good staff. This is one of the best place to build great memories 😉👍🏻

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Helpful?
Thank Christianne G
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Christianne G, Thank you for choosing to stay with us. We are glad we help you create beautiful memories with your family and we look forward to being part of your family vacation tradition. Sincerely, Marco Vazzoler General Manager

Scottsdale
Reviewed 10 June 2015 via mobile

The hotel is amazing and the staff are warm and courteous. This is one of the best spas I have ever visited and is a must for spa lovers. Xenia made the spa experience a truly memorable visit with her magical energy and talent and I will ask for her again! The only sad part was the stay was not...

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Helpful?
Thank Gina C
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Gina C, A stay in the resort is incomplete without experiencing our CHI, The Spa - we are glad you enjoyed the experience. We will pass on your kinds words to Xenia who will be as happy to see you back in the resort. We look forward to welcoming you again - hopefully, for a longer stay. Sincerely, Marco...

Hong Kong
Reviewed 9 June 2015

After living for Asia for many years I have never been to Cebu, mostly because I heard mixed reviews from friends. I was pleasantly surprised by how nice the beach was at the hotel (I think one of the best in Asia in terms of water clarity). The hotel basically feels like one giant cruise ship, but you know what,...

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Helpful?
1Thank AmericaninHK
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear AmericaninHK, Thank you for choosing to stay with us and for allowing us to introduce you to the Cebuano hospitality. We are glad you found our property to your liking and we hope you will return soon to enjoy more of the island. Sincerely, Marco Vazzoler General Manager

Cebu City, Philippines
Reviewed 8 June 2015

had a great time staying overnight in shangrila. the staff were all very accommodating, to mention: shai of FO, mike laspinas, darren, guia, mike sanico, carl, jeeboy of tides and limuel teo and john paul of buko bar. Excellent quality service!!!

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Helpful?
Thank Josef T
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear JosefT, Thank you for acknowledging our people - it is the best reward anyone of us can ask for. We look forward to welcoming you back to the resort soon! Sincerely, Marco Vazzoler General Manager

London, United Kingdom
Reviewed 8 June 2015

Stayed in Ocean Wing Panorama room on the 4th floor, with nice front beach view. Lobby and the Ocean wing section seems to be a bit dated, remaining sections of the main building is not looking much younger. Nicely manicured grounds and the beach may uplift the overall value for money. Breakfast in Tides (we have not tried bkf at...

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Helpful?
3Thank MarcoP0L0
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Marco P0L0, Thank you for taking the time to write this thoughtful review. We certainly will look into the areas you have mentioned to ensure improved facilities and service will be enjoyed by all our guests. We would be delighted to welcome you back on your next visit to Cebu. Sincerely, Marco Vazzoler General Manager

Singapore, Singapore
Reviewed 7 June 2015

Our holiday in Cebu was started on a wrong note. Room allocated to us was not the one I've booked for via the official website. Upon entering the room, I realised the wrong type of room was given to us and I made it known to the front desk. We can't get our supposedly booked room as it was full...

Review collected in partnership with shangri-la.com
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Helpful?
Thank medgor
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear medgor, It is good to note that you left the resort with wonderful memories, despite the initial mix-up in your booking. I will pass on your kind words to Raja and Rommelyn as I am sure they will be delighted to know that they have been able to assist you well. We hope to have the opportunity to serve...

Reviewed 5 June 2015 via mobile

Well equipped hotel, great with family and children activities. Package included return airport transfer, breakfast and dinner buffet for family, kids eat for free. Must try the Parasailing next to the beach. Check in can be improved, hotel management is fast and responsive.

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Helpful?
Thank Francesca L
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Francesca L, We are glad to know you enjoyed your Shangri-La experience. We will certainly look on how check-in can be more seamless for our guests. Again, thank you and we look forward to welcoming you back in the resort! Sincerely, Marco Vazzoler General Manager

Davao
Reviewed 5 June 2015

Free buffet breakfast at Tides with wide selection. Breakfast also available at Tea Of Spring and Acqua. There are also daily activities like free snorkeling adventure, tennis clinic, etc. Excellent food, service, rooms, and resort.

Review collected in partnership with shangri-la.com
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Helpful?
Thank carinasandiego
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear carinasandiego, We are thrilled that you enjoyed breakfast, as well as our other sports and recreation facilities. We look forward to your future travel to Cebu. Sincerely, Marco Vazzoler General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $385 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Shangri-La Hotels and Resorts, Booking.com, Travelocity and Jetsetter so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Mactan Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean wing for the quieter pool!”
  • The valentines surprise organised by my bf
 of 5 bubbles KarenC89x, 16 Feb 2017 | Read review
“ocean view rooms are great”
 of 5 bubbles mariakris, 14 Feb 2017 | Read review
“Ocean wing hotel is worth it.”
 of 5 bubbles summa100, 14 Feb 2017 | Read review
“Some of the gear in the rooms is aged and noisy, tell the staff and change your room because odds are its can not be fixed during your stay.”
 of 5 bubbles kaptainapptech, 13 Feb 2017 | Read review
“If you are traveling with kids (specially toddlers), get the Ocean View rooms for extra customer service.”
 of 5 bubbles Jada_s_Mum, 13 Feb 2017 | Read review
5 of 5