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Moevenpick Hotel Mactan Island Cebu

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Moevenpick Hotel Mactan Island Cebu
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1,735 Reviews from our TripAdvisor Community

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There are newer reviews for Moevenpick Hotel Mactan Island Cebu
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Showing 1,427: English reviews
manila
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

fix the aircon and please make sure everything is fine you got a fine place but some of your stuff inside the room is outdated like the speaker we cant use it the wifi service 4 days! withought wifi yet no compensation the aircon sucks it wasnt working we were ask to move out 2 times

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
2 Thank joyceelainec
HRainfroy, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Dear joyceelainec, Thank you so much for choosing our hotel for your recent visit to Cebu. We appreciate your kind commendation about the property, particularly the design, energy and vibe of the hotel. We apologize for the inconvenience you experienced in terms of the internet connection. This was related to the intermittent problems the entire island experienced last week which... More 

Makati City, philippines
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Hotel lobby has a beautiful ambiance. No complaint about the place as it was my first time here, the resort is so nice. Unfortunately, we were not informed about the facilities that hotel has to offer. Breakfast is not good and not too many options. Was disappointed with the "danggit" as it is not that crispy anymore. Upon arriving from... More 

Helpful?
1 Thank zeckcie
HRainfroy, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Dear zeckcie, Thank you so much for choosing our hotel. We are pleased to know that you found the hotel ambiance, vibe and energy to your liking. We understand that you had some concerns about the breakfast selection. Our culinary team prepares a daily repertoire for breakfast, with an international variety that caters to different tastes and preferences. The focus... More 

Iloilo City, Philippines
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Over all everyone was nice. The rooms are very very nice. Everyone was courteous and approachable. Was given a free upgrade so the stay was made even better. Hope I can come back and visit again..this time with my family.

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
Thank Samanthabelleee
HRainfroy, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Dear samanthaisabellel, Thank you so much for staying with us. We are delighted to know how much you enjoyed your stay in the hotel, and how the excellent and efficient service extended by our team made your family holiday even more memorable. Your kind words are truly inspiring and rest assured that we'll be sharing your review with the rest... More 

Cebu City, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

The room and food was great. However, no room key was available at the period of our stay. When we were on our way back to our room, we asked for the front desk to assist us so they can open the door. Unfortunately, the master key was being used so we had to wait for the room attendant to... More 

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
1 Thank jannerizze
HRainfroy, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Dear jannerizze, Thank you so much for choosing our hotel for your recent visit to Cebu. We apologize for the inconvenience you experienced in terms of the internet connection and key card. These were related to the intermittent problems the entire island experienced last week which were beyond our control. Our service providers confirmed that their equipment have bogged down,... More 

Manila, Philippines
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 2 weeks ago

My friends and I stayed at a 2BR suite with an ocean view and it was beautiful. Both bedrooms and bathrooms were spacious, dining/living area was also big. Beds and chairs were very comfortable. Some areas are showing signs of wear, but not much of a big deal. It's still a really beautiful room. Some lapses though made our stay... More 

Helpful?
Thank geekyobserver
HRainfroy, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Dear geekyobserver, Thank you so much for staying with us. It is wonderful to see that your rating shows a fair review of your stay experience with us. We also appreciate that you gave kind commendations about the suite, facilities, service, food selections, game room and Chocolate Hour, as well as the overall energy and vibe of the hotel. We... More 

Manila, Philippines
1 review
Reviewed 2 weeks ago

There were few issues like the wifi connectivity, room transfer, barking dogs from the residential area during night time and the food was ok. The beach and was amazing. The interior of the resort is world class.

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
Thank Jude M
HRainfroy, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Dear Jude M, Thank you so much for staying with us. We are delighted to see that you've given us a high rating here on TripAdvisor, which reflects a positive overall stay experience. We do apologize for the inconvenience you experienced in terms of the internet connection and delays in room assignment. These were both related to the intermittent problems... More 

Quezon City, Philippines
1 review
Reviewed 2 weeks ago

Tip: Can't get any Uber there. Taxi rarely comes by as well. Like any other resorts, small items can be expensive, if you want to buy something, you should have bought them before going to Moevenpick Resort.

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
Thank 24dino
HRainfroy, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Dear 24dino, Thank you so much for staying with us and for giving us a wonderful rating on TripAdvisor. We appreciate that you shared some information to readers of this site. We wish to explain that taxi cabs and cars (registered under Grab/Uber app and services) are available in our area. However, the number of cars which are available may... More 

Paranaque, Philippines
1 review
Reviewed 3 weeks ago via mobile

I would say Moevenpick is the best resort I've stayed in so far! Everything was just right :) Service/Staff All the staff provided good service. Check-in was quick. The staff easily provided us with recommendations on where to eat and what to eat in the hotel restaurants. My boyfriend also felt sick and with 1 call, they inmediately sent a... More 

Helpful?
Thank KittyKatC
HRainfroy, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Dear KittyKatC, Thank you so much for choosing our hotel. It is heartwarming to read such a detailed summary of the many things you loved the most about your stay with us --- from the smooth and easy check-in process, the amenities, beach, pool, and room, as well as the energy and vibe all around the property. We also appreciate... More 

Cebu City, Philippines
1 review
Reviewed 3 weeks ago

Please improved your internet connection by putting backup connections. Innovate on our breakfast buffet by rotating or serving new variant everyday. Lunch: put some variant. Staff are great they are accommodating.

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
Thank bryner_reynes
HRainfroy, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Dear bryner_reynes, Thank you so much for choosing our hotel for your recent visit to Cebu. We apologize for the inconvenience you experienced in terms of the internet connection and cable reception. These were related to the intermittent problems the entire island experienced last week which were beyond our control. Our service providers confirmed that their equipment have bogged down,... More 

Cavite City
1 review
Reviewed 3 weeks ago

Overall it was a pleasant stay with a few glitches. Read more for the details: The room smelled moldy like it hasn't been used for so long. We came with our baby and I worried he might inhale a mold or something. The room is clean, overall. However, the morning after our first night, my baby had 2 bed bugs... More 

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
Thank Jaycelle P
HRainfroy, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Dear Jaycelle P, Thank you so much for choosing our hotel for your recent visit to Cebu. We appreciate your feedback, which shows a positive over-all stay experience. We also value your kind commendation about our team and service. We apologize for the inconvenience you experienced in terms of the internet connection and cable reception. These were related to the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This Mediterranean-inspired enclave is set on its own private beach on Mactan Island and offers white sandy beaches, year-round summer weather and exceptional diving and snorkeling. Business is easy with various Executive Floors and an Executive Lounge. All accommodations feature high speed internet access. The resort is just ten minutes from Mactan International Airport and 25 minutes from cosmopolitan Cebu City, offering vibrant nightlife, extensive shopping and 24-hour casinos. For the ultimate dining experience, choose from the hotel's 5 restaurants and bars, featuring the Philippine's first and only Ibiza style Beach Club. Stay active with a visit to the fully equipped health club offering a professional gymnasium, steam room and luxurious garden spa. ... more   less 

Additional Information about Moevenpick Hotel Mactan Island Cebu

Address: Punta Engano, Lapu Lapu 6015, Philippines (Formerly Moevenpick Resort & Spa Cebu)
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range: $178 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moevenpick Hotel Mactan Island Cebu 4.5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Movenpick Resort & Spa Cebu Hotel Lapu Lapu
Movenpick Resort And Spa Cebu
Hilton Cebu Hotel
Hilton Mactan Island
Hilton Lapu Lapu
Lapu Lapu Hilton
Moevenpick Hotel Mactan Island Cebu Cebu Island
Hotel Style:
#4 On the Beach Hotel in Lapu Lapu
#4 Luxury Hotel in Lapu Lapu
#6 Spa Hotel in Lapu Lapu
#6 Business Hotel in Lapu Lapu
#7 Family Hotel in Lapu Lapu
#8 Romantic Hotel in Lapu Lapu
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Questions & Answers

Here's what travellers have asked, with answers from Moevenpick Hotel Mactan Island Cebu staff and other travellers.
44 questions
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London
Zamboanga del Sur, Philippines
Manila, Philippines
1 month ago
5 months ago

See all questions (44)

Questions? Get answers from Moevenpick Hotel Mactan Island Cebu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please choose sea view and high floor”
 of 5 bubbles aungmyoh361, 26 Nov 2016 | Read review
“the twin rooms are super small”
 of 5 bubbles leeniki2016, 26 Sep 2016 | Read review
“Get the sea view facing north or east. Avoid south and west facing!”
 of 5 bubbles 71potc, 17 Sep 2016 | Read review
“Choose higher floor room with view of the pool and ocean (including Ibiza bar), sight is very lovely, especially at night.”
 of 5 bubbles glgm2016, 16 Sep 2016 | Read review
“Big hotel, look for an upper floor”
 of 5 bubbles johnbg84, 3 Sep 2016 | Read review
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