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4.5
#6 of 63 hotels in Cluj-Napoca
Location
Cleanliness
Service
Value
The only 4 star hotel in Cluj-Napoca part of an international hotel chain. Situated 5 minutes away from the city center and easily accessible by public transportation or by car. Superb view of the city from our top-floor rooms. The hotel also features 2 conference rooms, a lobby bar and an international cuisine restaurant.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Quiet
Languages Spoken
English, Spanish, Italian, Romanian
Location
Strada Observatorului 129, Cluj-Napoca 400352 Romania
Golden Tulip Ana Dome
287 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I stayed at the GOLDEN TULIP Ana Dome for several nights, and I was charmed by how classy this hotel really is. It is conveniently located in a tranquil place and it has been designed and furnished with exquisite attention to detail. The room was quite lavish I would say, with a king-sized bed that makes you smile just by looking at it, a spacious bathroom, and a lighting system fit for any scenario you might need. The espresso machine and separate office corner were very convenient, as I could get both my rest and my work done, without even the need to leave the room. The staff was attentive and courteous and handled every request of mine in record time. The restaurant and hotel bar were more than suitable to invite any partners I wanted to meet in Cluj, which is a big plus, from my part. The variety of dishes available at the restaurant was sufficient, for the duration of my stay. The veal soup is a must, trust me! I am curious if there's a better breakfast in Cluj, I for one doubt it, since one could opt for the full spectrum: healthy, light options, wide variety of fresh fruits and also more savory alternatives (meat and cheese in my case). I would give this hotel 5 stars for its beyond-reproach services and facilities but especially the kindness and professionalism of the staff, who made my stay truly unforgetable.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucaciu Timea, Marketing at Golden Tulip Ana Dome
Responded Mar 27, 2023
Dear Guest, We are delighted to receive your exceptional feedback about your stay at the Golden Tulip Ana Dome Hotel. Thank you so much for taking the time to share your thoughts with us. It is always a pleasure to hear that our guests are satisfied with their stay, and we are thrilled that you enjoyed every aspect of our hotel. We are glad to hear that you appreciated the convenient location and the exquisite attention to detail that we put into designing and furnishing our hotel. We are thrilled to hear that you found our staff to be attentive, courteous, and professional. We take great pride in providing exceptional service, and it's always gratifying to hear when we succeed in our efforts. We hope to have the pleasure of welcoming you back soon. Warm regards, Lucaciu Timea Marketing Specialist
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The restaurant waiters are numerous but they are not very attentive at the customers need and prefer to chat instead or ignore the cusomers requests.
All in one, I recommend the hotel, but would choose another restaurant.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucaciu T, Marketing Specialist at Golden Tulip Ana Dome
Responded Feb 9, 2020
Dear Estera, Thank you for taking the time to share your feedback here on TripAdvisor. I'm happy to hear that you enjoyed your accommodation but disappointed that a few things fell short of your expectations. I will be sure to share your comments regarding your experience with our F&B Manager. We hope to have the opportunity to provide you with a flawless experience in the future. Have a wonderful day! Kind regards,
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A friend and I went to Cluj for the CFR fotbal match. The hotel is interesting and comfortable. The bar is part of the lobby which I'm not use to, but found it interesting. I found hotel building practices in Romania interesting. I would not expect to see a frosted glass window or door into the bathroom, but it does work. I'm a big guy and like a true walking in shower which the bathroom had. The bed was good and firm which I like. All in all it was a good room and hotel.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucaciu T, Marketing Specialist at Golden Tulip Ana Dome
Responded Feb 26, 2020
Dear IndianaHoward, Thank you for your kind words and positive feedback! We are so pleased to hear that you enjoyed your time at Golden Tulip Ana Dome Hotel and we are delighted to read that you appreciate our modern design and our comfortable rooms. We would love to welcome you back again soon, and wish you safe travels in the meantime. Warmest regards,
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Nice hotel with comfortable rooms. Carpet flooring shows signs of use, its beige colour doesn't look well. But the food is excellent and the staff is very friendly. Room temperature is too high at night, and blankets too warm and windows can't be open, so nobody in my group could sleep. Fortunately they helped me at the reception and gave me the tools to open my window.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucaciu Timea, Marketing at Golden Tulip Ana Dome
Responded Nov 10, 2022
Dear Guest, Thank you for taking the time to share your great feedback and for being our guest. We are so pleased to hear that you enjoyed your time at Golden Tulip Ana Dome Hotel. We hope to have the pleasure to welcome you back in the future. Best regards,
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Nice looking but average hotel with some minor problems (pics attached)
AC in the room had no real velocity and was unable to reach a cool temp.
Safe in room was not bolted down, it could have been carried away.
No coffee maker in room.
Very nice staff at front desk, bar and restaurant.
Only 2 very small elevators to service a fairly large building.
Golden Tulip hotels quality does vary from city to city.
Overall it was a fairly nice stay.
I am unsure if I would return.
The overall experience was average and I hate average.
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Date of stay: October 2023Trip type: Travelled solo
Room Tip:Don't stay in the summer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucaciu Timea, Marketing at Golden Tulip Ana Dome
Responded Oct 8, 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your valuable input, as it helps us improve our services and enhance the guest experience. We apologize for the inconvenience you experienced with the air conditioning in your room. Our maintenance team will investigate this issue to ensure that all rooms are maintained at a comfortable temperature in the future. Additionally, we will address the concern about the safe in the room not being properly secured. We understand that having a coffee maker in the room is important to many of our guests, and we will certainly consider this for future improvements. We aim to provide amenities that enhance your stay. We are pleased to hear that you found our staff at the front desk, bar and restaurant to be very nice. Our team takes pride in offering excellent customer service, and your kind words are greatly appreciated. We are continuously working to maintain and improve our standards to ensure a consistent and exceptional experience for our guests. We are committed to providing a better-than-average experience and would love the opportunity to exceed your expectations on your next visit. We look forward to welcome you back and providing you with an exceptional stay. Sincerely yours, Lucaciu Timea Marketing Specialist Golden Tulip Ana Dome
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We arrived at the hotel for a vacation. The reception staff is kind and took care of us quickly. A large and spacious room. Background music in the bath. Comfortable beds. The dining room is good and has a large selection of dishes for breakfast, the staff quickly fills in the gaps. In the evening, the dining room turns into a restaurant at reasonable prices. Free parking adjacent to the hotel.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucaciu Timea, Marketing at Golden Tulip Ana Dome
Responded Nov 6, 2023
Dear shabtaib, Thank you for your 5-star review! We are thrilled to hear that you had a great time during your vacation with us. We are glad that you appreciated our kind and efficient reception staff, our spacious and comfortable rooms, and our delicious breakfast buffet. We also appreciate your feedback on our restaurant, which offers a wide variety of dishes at reasonable prices. We are pleased to hear that you took advantage of our free parking. We hope to see you again at soon! Sincerely, Lucaciu Timea Marketing Specialist Golden Tulip Ana Dome
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Modern hotel situated at a walking distance from the city center. Very good breakfast with a lot of choices: cheese - at least 10 different types, salads, fresh fruit , pastry, very good coffee. The rooms are big, and they bathroom was looking good. A little minus for the cleaning : the carpet being light beige you can see all the spots on the floor. Also the furniture from the rooms need to be cleaned.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucaciu Timea, Marketing at Golden Tulip Ana Dome
Responded Aug 26, 2024
Dear Raluca H, Thank you for your detailed review! We’re delighted to hear that you enjoyed our modern hotel, the convenient location, and the variety of choices at breakfast. We apologize for the issues with cleanliness you encountered, we will address these concerns to enhance our guests' experience. Your comments help us improve, and we hope to have the opportunity to welcome you back soon! Best regards, Lucaciu Timea Marketing Specialist Golden Tulip Ana Dome
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Most important thing, everybody is smiling and willing to solve your demands. Rarely we have experienced such approach. For a 4 star hotel, breakfast is very good, with a lot of options. rooms are fare. Internet is working fair. Quality of sleep is good, maybe a an option for a different pillow could be fine. A little bit far from the city center. but Cluj is a small town. Surroundings are much oriented to the residential zone.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucaciu Timea, Marketing at Golden Tulip Ana Dome
Responded Aug 11, 2023
Dear Florin, We are delighted to hear about your positive experience at our hotel! It's wonderful to know that our team's welcoming and helpful attitude left a lasting impression on you. We genuinely strive to create an atmosphere where guests' needs are met with a smile, and it's truly rewarding to hear that we succeeded. We're thrilled that you enjoyed the breakfast selection we offer. We believe that a good day start is essential, and we're glad that our variety of options met your expectations. Your feedback about the rooms is greatly appreciated, and we're continuously working to ensure that our accommodations are comfortable and enjoyable for all our guests. Regarding the internet, we always working on improving our connectivity to provide a smoother online experience. It's fantastic to hear that the quality of sleep you experienced was good. Your suggestion for offering different pillow options is noted, and we'll certainly consider this to enhance our guests' comfort. Our hotel is located in a quiet neighborhood, providing a more peaceful environment for our guests. Only 10 minutes away from the city center by car. Thank you for taking the time to share your experience with us. We truly value your feedback, and it was a pleasure hosting you during your time in Cluj. We hope to have the opportunity to welcome you back in the future and continue to provide you with an enjoyable and comfortable stay. Best regards, Lucaciu Timea Marketing Specialist Golden Tulip Ana Dome
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My favorite hotel to stay in while I am in Cluj-Napoca. I think the location is a bit far from the center, but the services and stay compensate for it. There aren't many restaurants close by, but the downstairs restaurant is good, and the service is impeccable. It's a bit more expensive than regular restaurants, but the food is very good. The hotel rooms are spacious, clean, and nicely decorated. The staff is professional, ready to help, and always smiling. I have stayed here 3-4 times already and will book again.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucaciu Timea, Marketing at Golden Tulip Ana Dome
Responded Oct 2, 2023
Dear Andrei Petrescu, Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that our hotel has become your favorite place to stay in Cluj-Napoca. We understand your point about the location being a bit farther from the center, but we're thrilled to know that our services and overall experience make up for it. We strive to provide a top-notch dining experience, and it's great to hear that you enjoyed our cuisine and found our staff to be professional and friendly. Your continued support as a guest is the best compliment we could receive. We look forward to welcoming you back for your next visit, and we'll do our best to make it even more memorable. Best regards, Lucaciu Timea Marketing Specialist Golden Tulip Ana Dome
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It was a very good hotel for me. The room was very big and clean. The bathroom was large. Booklets were amazing. Above all the bed was extremely comfortable. The breakfast is fantastic. There was even humus which is a rare food. Also, there is bar and restaurant for the rest of the day. Staff is extremely helpful and friendly.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucaciu Timea, Marketing at Golden Tulip Ana Dome
Responded Jan 26, 2023
Dear Guest, Thank you for your amazing feedback and for choosing to stay with us. We are very glad that we create a wonderful experience and very happy that you enjoyed your time at Golden Tulip Ana Dome Hotel. We all do our best to achieve our guests’ highest satisfaction as we are all passionate about our job and we love what we do. We look forward to welcome you back soon, and wish you safe travels in the meantime. Best regards, Lucaciu Timea Marketing Specialist
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