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Grand Hotel Napoca

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Grand Hotel Napoca
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165 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Bucharest, Romania
Reviewed 14 December 2016 via mobile

Only stayed one night at Napoca Grand Hotel but the experience was good. Although it is an old building the rooms were renovated and quite cosy. The place felt relaxed and the staff was friendly. Location is good within walking distance (15 - 20 min) from the center. The hotel's restaurant offers decent variaties of dishes if you don't feel...

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Helpful?
Thank CataM123
Manuela I, Marketing and Communication Manager at Grand Hotel Napoca, responded to this review

Dear CataM123, Thank you so much for your review. We are delighted to know that you've enjoyed your overall stay with us. We certainly look forward to welcome you back, when your travels bring you back to Cluj-Napoca. Kind regards, Manuela I. Marketing and Communication Manager

Kiryat Ono, Israel
Reviewed 29 November 2016

we stayed at grand hotel napoca for 3 nights. we had a good experience with staying there. the rooms are big, clean and well equiped. the breakfast was more than enough. the lobby was very pleasant , the front desk were very friendly and try to the best they can for helping. the location is off center but 10-15 minutes...

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Helpful?
Thank boaz052
Manuela I, Marketing and Communication Manager at Grand Hotel Napoca, responded to this review

Dear boaz052, Thanks you so much for your wonderful review and your comment on TripAdvisor. We are delighted to know that you've enjoyed our hotel, our breakfast. We hope to see you back soon at our hotel. Sincerely, Manuela I. Marketing and Communication Manager

Bucharest, Romania
Reviewed 15 November 2016 via mobile

The hotel location is good, the area is not noisy. The hotel is old but renovated. When they did the renovation have made some compromises. It remains pieces of old furniture mixed with the new ones. Towels ara not very good but the room is clean. The minibar prices are ok, the staff is friendly. The heater temperature can not...

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Helpful?
Thank ValiMV
Manuela I, marketing and Communication Manager at Grand Hotel Napoca, responded to this review

Dear ValiMV, Many thanks for taking your time to review our hotel. We regret to learn that we did not reach your expectations. We sincerely apologize for that. Hopefully we see you soon again here at Grand Hotel Napoca. kind regards, Manuela I. Marketing and Communication Manager

Reviewed 11 November 2016 via mobile

Very nice hotel! We only stayed for one night but we had a wonderful time. Very clean, great service, great bed, nice spacious and bright rooms! Good location, close to the city center, cluj arena, near the river and it has a wonderful view! Very nice buffet breackfast. Old school romanian staff (which is a good thing because they are...

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Helpful?
Thank Miu M
Manuela I, Marketing and Communication Manager at Grand Hotel Napoca, responded to this review

Dear Miu M, Many thanks for taking your time to review our Hotel. We are delighted to read that you had a lovely stay here! We hope to see you again soon! Sincerely, Manuela I Marketing and Communication Manager

MUENCHEN GERMANY
Reviewed 11 November 2016

I stayed at this hotel for a conference. Rooms are nice, clean and spacious. The arrangement is very classical. Excellent, free Wifi everywhere, the rooms have a usable big desk where you can work. Breakfast and hotel restaurants are ok. Staff is friendly and helpful. The conference spaces are adequate.

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Thank MARC L
Cluj-Napoca, Romania
Reviewed 8 November 2016 via mobile

A Good hotel with a Great wiew and generous parking lot. The food is a Little overrated and a Little expensive . Their location is a plus , Close to the center of the city and NexT to the park and city stadium.

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Thank Mircea T
Bucharest, Romania
Reviewed 2 November 2016

The hotel has plenty of parking space, is 15 minutes walk from the old town of Cluj Napoca. Quiet location. Breakfast buffet very good, good and rich. Big room, Cluj Arena view. Kind staff, very helpfull.

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Thank oanagabrielaionita
Reviewed 22 October 2016 via mobile

Location is OK! Big parking. 2 big conference rooms with projectors and screens. Rooms are clean but the furniture looks old. Bathroom is clean WIFI has small bandwidth. Problem is with the staff: totally unfriendly when solving some some urgent issues (changing the menus, changing the hours of the coffee breaks, etc.). Average age of the staff is 50 years+....

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Helpful?
Thank gorjeanul
Manuela I, Marketing and Communication Manager at Grand Hotel Napoca, responded to this review

Dear gorjeanul, Thank you for your feedback on the Tripadvisor on your recent stay at our hotel. I have noted the issues you have highlighted with concern and discuss in detail on the corrective measures that need to be initiated. We look forward to welcome you back and assure you our best services at all time. Warm regards, Manuela I.

Reviewed 16 October 2016 via mobile

The location of this place is super nice and it's a totally pitty that they are so incapable . The cleaning stuff is not making the rooms the sheets are not changed the bathrooms will not made. The breakfast is good and you get value for money , it is just like this that the management is not capable to...

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Helpful?
Thank Zaza E
Manuela I, Marketing and Communication Manager at Grand Hotel Napoca, responded to this review

Dear Zaza E., Many thanks for taking your time to share your experience with future guests. We regret to learn that we did not reach your expectation and we apologise for that. Your comments will be shared with the people concerned. Warm regards, Manuela I. Marketing and Communication Manager

Reviewed 12 October 2016 via mobile

Despite the nice room and view breakfast location is not changed since comunist times....should change and renovate.....totally disappointed...unfortunately The cleaning lady was spying on us to get faster out of the room even if there were 2 more hours till check out and they were loudly speaking on the floor from 7 am!!!!

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Helpful?
Thank Eltung F
Manuela I, Marketing and Communication Manager at Grand Hotel Napoca, responded to this review

Dear Eltung F, Thank you for your feedback on the TripAdvisor on your recent stay at our hotel. I have noted the issues you have highlighted with concern and as part of our strong commitment on continuous improvement and philosophy of guest delight, will sit down with my team members and discuss in detail on the corrective measures the need...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Grand Hotel Napoca 4* is located in the heart of Cluj-Napoca. It takes only 4 minutes to the city center, 2-5 minutes to the football stadiums, 20 minutes to the airport. The New Grand Hotel Napoca was entirely renovated in 2010. Today it is the biggest Conference Center in Transylvania, offering 4000 seats. It can accommodate 320 guests in single, double rooms & suites. It offers free private parking & free wi-fi. ... more   less 

Additional Information about Grand Hotel Napoca

Address: Strada Goga Octavian no 1, Cluj-Napoca 400698, Romania
Region: Romania > Transylvania > Northwest Romania > Cluj County > Cluj-Napoca
Price Range: $84 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Napoca 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Grand Hotel Napoca Cluj County/Cluj-Napoca, Romania
Hotel Style:
#7 Luxury Hotel in Cluj-Napoca
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Questions & Answers

Questions? Get answers from Grand Hotel Napoca staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view over the town in the upper floors is great”
  • View from the 5th floor
298marcl, 11 Nov 2016 | Read review
“Rooms facing the front have great views of the city.”
S7100JYjohnd, 29 Sep 2016 | Read review
“The higher the floor, the better the view.”
Cristi862, 8 Sep 2016 | Read review
“the better views are higher up, try to get one from the front to see the park and city, the rear of the hotel will show you the stadium”
687davef, 16 Aug 2016 | Read review
“Double room ”
Mitch1955, 22 Jul 2016 | Read review
5 of 5