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Mamaison All Suites Spa Hotel Pokrovka

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#63 of 302 Hotels in Moscow
Certificate of Excellence
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Mamaison All Suites Spa Hotel Pokrovka
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373 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Zurich, Switzerland
Reviewed 1 week ago

We stayed 9 nights this hotel. Actually it was much dissapointed for us. Cleaning was poor. only one time it was good. after we complain. Because after cleaning i saw manz black hair in our bathtub. Reception was helpful. But just receptionist can speak English. Restaurant room service spa recepcion and etc. nobody can not understand english !!! for example...

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Helpful?
Thank snglarbk
Saint Julian's, Malta
Reviewed 4 weeks ago

Great multilingual reception staff nothing was too much trouble to organise, large well maintained and clean rooms , fully fitted out , pleasant restaurant with mix of local & international dishes for both breakfast and dinner

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Helpful?
Thank hou204
HotelsManagement, Manager at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear Guest hou204, Thank you for your choice to stay at Mamaison Pokrovka and for your time to share your experience with us! We are happy that you enjoyed your time with us and looking forward to welcome you back! With kinddest regards, Maria Kozlinskaya, Operations manager

Auckland Region, New Zealand
Reviewed 14 December 2016

everyone speaks English, the concierge staff was very helpful. great food and receptionist staff very friendly. I think this will my place to stay anytime being in Moscow. Well done and keep up the good work. Solange

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Thank 62solange
HotelsManagement, Manager at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear Guest 62solange, We are grateful for this opportunity to welcome you at Mamaison Pokrovka and for your great review. Thank you for your kind words in address of hotel`s team! With a great pleasure we are looking forward to welcome you back! Best reards, Maria Kozlinskaya Operations manager

Arromanches-les-Bains, France
Reviewed 23 November 2016

Beautiful hotel with spa and swimming pool Good food and drinks Special good memories of Maria, Manager Conierge also helps to reserve taxis to and from the airport I had a lost luggage and reception were very helpful Will be back soon

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Thank NormandieFrance
HotelsManagement, Manager at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear NormandieFrance, Thank you very much for being our guest and for your great review! We are happy that you enjoyed your time in Moscow and at Mamaison Pokrovka Hotel. Special thanks for your kind words in address of our team and particculary Maria. We appreciate your loyalty to our hotel and looking forward for your next visit! With best...

Peschiera Borromeo, Italy
Reviewed 15 October 2016

Stayed at the hotel for 2 nights. Staff at reception is kind and check in is fast Room was nice well equipped,modern and with good mattress. I also tested the restaurant that was surprisingly good, but the atmosphere in the dining room is a bit too dark for my point of view. Hotel is 20 min walk to the red...

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Thank stonesimo
HotelsManagement, Управляющий at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear Guest stonesimo, Thank you for giving us this opportunity to welcome you at our hotel. We appreciate your time to share your observations with us. It is very pleasant to hear that services provided during your stay met your expectations. We are happy that that you enjoyed the style and comfort of your suite and dainty dishes at Meat&More...

Reviewed 13 September 2016

I lived here for almost 6 months and the place is fantastic. Service, food, location, room quality and service are al excellent. I even arranged a party there and they did an awesome job. Many of great restaurant around, and even a metro station about 200 m away. Taxis using GetTaxi or Uber are really fast and cheap from there....

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Thank Pedro L
HotelsManagement, Управляющий at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear Guest Pedro L, Thank you very much for being our valued guest and for your trusting us to be your choice for your long stay in Moscow! We are happy that you enjoyed your time with us and services provided met your expectations. We appreciate your kind comments to hotel`s staff and will be delighted to welcome you back...

London, United Kingdom
Reviewed 12 September 2016

Excellent room, friendly check in good facilities..convenient location close to garden ring and within 15 minutes of Kremlin etc..The kitchen facilities in the room would be very useful for families..

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Thank 764tony
HotelsManagement, Управляющий at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear Guest 764tony, We are grateful to have this opportunity to thank you for being our valued guest. We appreciate your kind comments and happy that you enjoyed your stay at Mamaison Pokrovka! Looking forward to welcome you back to our hotel. With warmest regards, Maria Kozlinskaya, Operations manager

Yakutsk, Russia
Reviewed 11 September 2016

Charming all-suite hotel in a fancy Pokrovka neighborhood. Fully equipped kitchenettes and a grocery store across the street are highly convenient. Service is quick and efficient. Breakfast could be better in quality but selection is on par with other chain hotels.

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Thank koeg2016
HotelsManagement, Управляющий at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear Guest koeg2016, Thank you for your choice to stay at Mamaison Pokrovka and your feedback. We are happy that you enjoyed your stay and that provided service met your expectations. We were sorry to hear about the quality of breakfast and we would be very grateful if you could contact the hotel's administration and elaborate on the subject. Thank...

Seattle, Washington
Reviewed 26 August 2016 via mobile

My colleagues and I were booked into Mamaison because it was close to where we were working... So bear that in mind. It's billed as 5 star, but I don't feel it qualifies by Western or Asian standards. 4 stars, easily. Why? Room maintenance was lackadaisical - one day the bed was turned down, the next day not. One day...

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Thank Emily R
HotelsManagement, Управляющий at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear Guest Emily R, We appreciate your choice to stay at Mamaison Pokrovka and your time to share your observations with us. Your valuable comments are very important for us and we will pay attention to each of them and will do our best to make your nex stays more comfortable and enjoyable. Best regards, Maria Kozlinskaya, Operations Manager

Reviewed 16 August 2016

I spent a week there in April with a group of 20 people. The hotel exceeded all of my expectations. The rooms very nice, clean, and very spacious. Although the location is not that close to the Red Square, it only took me 20 minutes to walk there. The staff was something else. Nikita, Artyom, Sergey, Ahmet and Ilya will...

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Thank Charlie L
HotelsManagement, Управляющий at Mamaison All Suites Spa Hotel Pokrovka, responded to this review

Dear Charlie L., Thank you very much for you choice to stay with us and for your kind review. It is a great honor for us to have you as our guest! We are happy that you and your group enjoyed your time in Moscow and looking forward to welcome you back again! With kindest regards, Maria Kozlinskaya, Operations Manager

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Staying in Basmanny

Neighbourhood Profile
Basmanny
Basmanny is Moscow’s most artsy neighborhood, containing the highest amount of galleries and cultural spots per square meter in the city. Spend the whole day discovering Russian contemporary art at Winzavod and design at Artplay before moving from the industrial scenery to the Chistye ponds for a calming dinner.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in historic downtown Moscow, the luxury Mamaison All-Suites Spa Hotel Pokrovka is so much more than a boutique hotel in Moscow. Offering some of the most spacious accommodation in the Russian capital, it is a combination of modern design and warmth, unique amongst the luxury hotels Moscow. Hotel Pokrovka is considered amongst the best moscow hotels, and your ideal city base for short and extended stays, be it as Moscow business hotel or for families, providing a genuine home away from home. Within walking distance of some of Moscow's main cultural attractions, the Moscow luxury boutique hotel also offers the exclusive Spa by Algotherm, a top restaurant and stunning Art Deco design, making it the number one for your Moscow hotel booking. Mamaison All-Suites Spa Hotel Pokrovka boasts 84 exclusively equipped suites (35-213sqm), Award-winning MEAT & MORE Restaurant, Exclusive Spa by Algotherm, Indoor pool, sauna, Turkish baths, Beauty and hair salons, Fax & PC connections in each suite, Complimentary WIFI throughout the hotel, 24-hour business centre, MICE and meeting facilities, Walking distance to major city sights. ... more   less 

Additional Information about Mamaison All Suites Spa Hotel Pokrovka

Address: Pokrovka St., 40-2, Moscow 105062, Russia
Region: Russia > Central Russia > Moscow > Basmanny
Price Range: $143 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mamaison All Suites Spa Hotel Pokrovka 5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Mamaison Hotel Moscow
Mamaison Hotel Pokrovka
Hotel Style:
#25 Business Hotel in Moscow
#27 Spa Hotel in Moscow
#29 Romantic Hotel in Moscow
#37 Family Hotel in Moscow
#56 Luxury Hotel in Moscow
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Questions & Answers

Here's what travellers have asked, with answers from Mamaison All Suites Spa Hotel Pokrovka staff and other travellers.
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Questions? Get answers from Mamaison All Suites Spa Hotel Pokrovka staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room doesnt have a good view. Because hotel location is between the apartments.”
 of 5 bubbles snglarbk, 10 Jan 2017 | Read review
“Presidential Suite is awesome and will not break the bank!”
 of 5 bubbles BillyBirdIBT, 7 Jul 2016 | Read review
“Sound isolation seems to be an issue in all rooms, higher category rooms, definately have more comfortable beds”
 of 5 bubbles Anastasia1805, 27 Apr 2016 | Read review
“side away from main road”
 of 5 bubbles TimT1947, 10 Apr 2016 | Read review
“Had no issues with the size of the junior suite and can only imagine the bigger the suite is more suitable for a bigger group.”
  • Junior Suite - view from the couch
 of 5 bubbles 359yehudak, 13 Jan 2016 | Read review
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