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My Booking.com reservation was fraudulently cancelled
I booked Piterskaya Club hotel on April 13, 2017 via Booking.com for 2 nights – Room type: Suite with Balcony. Price for 2 nights (incl. 18% VAT) 9400 Rubles (~$160.00)
I arrived to Piterskaya Club hotel on August 25,...More
This wasn't my original choice, booking.com moved us here as other choice cancelled on us. Good location however. We were located on the fifth floor, keep in mind no elevator and killer steps. Our room overlooked the main red so quite noisy. Room basic but...More
1 Thank vicky m
Response from Manager_Acme_Hotels, Менеджер по обслуживанию клиентов at Piterskaya Club HotelResponded March 14, 2017
Dear vicky m,
we are very thankful that you have found time to leave your comment on TripAdvisor!
We thank you for visiting our hotel and appreciate your feedback about your stay. We appreciate it very much.
We are looking forward to seeing you again!...More
The only plus is the location, at city center within walking distance to Ermitage, and also to Moscow train station (Moskovskaya boksal). Everything else was *very* negative, starting from rooms wich were small, noisy, smelly, and did absolutely *not* agree with photos advertised on websites....More
1 Thank mikio_it
Response from Manager_Piterskaya, Менеджер по обслуживанию клиентов at Piterskaya Club HotelResponded October 5, 2016
Dear Mikio, thank you for your review about our hotel, it's very important for us! We are really sorry that your stay in our hotel was not as comfortable as you expected.
Piterskaya hotel is located in a historic building, now the facade is closed...More
Our stay in this hotel was very pleasant. In the beginning we only had 1 night booked, but because of a great location, we decided to book 2 more nights. I appreciate that the receptionist promptly managed our demand and extended our stay. I would...More
Response from Manager_Acme_Hotels, Менеджер по обслуживанию клиентов at Piterskaya Club HotelResponded November 10, 2016
Dear simhai11, thank you so much for a review, your opinion is important for us. Thank you for your comments about hotell location, a level of services provided to you and staff qualification. We highly appreciate your posite feedback and we're glad to know that...More
The hotel is centrally located, convenient to shops, restaurants and attractions.
It was built in1852 so no elevators, hence the 87 steps to our room. It would have been helpful to have someone help with the luggage. The room was sparse but comfortable.
Thank John K
Response from Manager_Acme_Hotels, Менеджер по обслуживанию клиентов at Piterskaya Club HotelResponded November 9, 2016
Dear John, many thanks for your feedback - your opinion is very important for us. We are glad to know that you liked the hotel location. Actually, there is no elevator in the building and there is no ability to set it up for today....More