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Sheraton Guangzhou Hotel

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#7 of 3,385 Hotels in Guangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Guangzhou Hotel
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482 Reviews from our TripAdvisor Community

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Showing 329: English reviews
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Melbourne, Australia
Reviewed 1 week ago

The location is perfect which is next to a few shopping malls and the train station. The room is well-appointed with contemporary design. While the menu at the Chinese restaurants is limited, the foods are great.

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Helpful?
Thank Karmaexplorer
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Karmaexplorer , Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our restaurant.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to...

Hong Kong, China
Reviewed 1 week ago via mobile

I have stayed at both Westin's, the Aloft, the Marriott and Four Points the Sheraton is by far the best choice! It may not be the cheapest of the above, but the associates at this property make the difference. The staff here are simply the best you can find. From the concierge, to Sunny in the health club, to the...

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Helpful?
Thank Derrick1230
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Derrick1230, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming...

Canton, Texas
Reviewed 2 weeks ago via mobile

The club served excellent coffee and snacks and breakfast was very delicious ……They offered outgoing customer service ……The waitresses were very polite and professional. Anyway, i would like to say that i really love this hotel and i hope i can spend my holiday in this hotal again

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Helpful?
Thank yuhuiting1234
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear yuhuiting1234, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good club lounge service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton...

Auckland
Reviewed 3 weeks ago via mobile

I'm normally at the Westin which isn't too far away but thought I'd give this property a try. I really liked it. The front desk were excellent and instantly gave me a room upgrade in recognition of gold status. That's always a nice touch and not always done in other spg properties. The grand deluxe room suited my needs perfectly...

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Helpful?
Thank kwon123
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear kwon123, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming...

San Diego, California
Reviewed 3 weeks ago

The Sheraton Guangzhou is a centrally located hotel right on top of a subway station. The rooms are quite big and nice. The hotel faces the big park so you get good views if you are on the right side. Staff is helpful and friendly. Good hotel

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Helpful?
1Thank gzau
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear gzau, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming...

Reviewed 3 weeks ago

We came to Guangzhou for a weekend trip and decided to stay at the Sheraton primarily because of its convenient location. In that respect, it can't be beat - just upstairs from the metro and only two stops away from Guangzhou East railway station, where you can take the train to Hong Kong. Regarding other transportation options, they may be...

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Helpful?
Thank Rodge_Podge
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Rodge_Podge, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming...

Guangzhou, China
Reviewed 3 weeks ago

the hotel is pretty nice located around my meeting place, and its staff especially on the club lounge is doing excellent job keeping me coming back to stay more. 酒店行政酒廊的工作人员一如既往地提供热情周到的服务,这是其中一家做得最好的,像两位李小姐和eric都是很有耐心很细致的。但是,最近好像房间内的饮料配置有所减少,洗手间的部分洗刷用品也有所减少,这个有可能的还是希望得到补充。

Review collected in partnership with this hotel
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Helpful?
Thank 13,802,880,162
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review
Google Translation

尊敬的13802880162, 感谢您...

Reviewed 4 weeks ago via mobile

Staff are well trained and smart. They mostly know what you need. Highly recommended! This is my 10th Stay. P.S. Stephy (as shown in the photo) from Executive Lounge was nice and worked at a professional level. I have received her consent to take a photo. Cheers! Tommy

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Helpful?
Thank TommyPug
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear TommyPug, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our club lounge service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward...

Vaassen, The Netherlands
Reviewed 29 January 2017

Beautiful hotel and great luxurious room. Very clean with all possible amenities. From the room I had a great view of the city. Wifi very fast and free of charge. Previously I had a lot of issues with aggressive overcharging taxi drivers in Guangzhou but the concierge of the Sheraton arranged taxis for me that charged according to the metered...

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Helpful?
1Thank Frank v
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Frank v, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to...

Reviewed 23 January 2017 via mobile

The hotel has a gooooood location , near shoping mall and a lot of choice for cuisine food. Besides, the lounge has a good view,the staff also nice , Yannis,Queennie,Eric,Fara provide the best service

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Helpful?
Thank Zqb
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Zqb, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service.We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Guangzhou Hotel located in the heart of Guangzhou's Tianhe central business district, situated at the hub of 2 major metro lines, and BRT terminal, which provides fast access to Pazhou International Convention Centre. Approx 40 minutes away to Baiyun International Airport and 5 minutes drive or 2 stops by the metro to GZ East Railway Station. ... more   less 

Additional Information about Sheraton Guangzhou Hotel

Address: No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Price Range: $213 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Guangzhou Hotel 5*
Number of rooms: 445
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Travelocity, Hotels.com, Cheap Tickets, Ctrip TA and Agoda so you can book your Sheraton Guangzhou Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#6 Spa Hotel in Guangzhou
#7 Luxury Hotel in Guangzhou
#11 Romantic Hotel in Guangzhou
#12 Family Hotel in Guangzhou
#15 Business Hotel in Guangzhou
#61 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Guangzhou Hotel staff and other travellers.
2 questions
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Questions? Get answers from Sheraton Guangzhou Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor”
 of 5 bubbles amu838, 30 Dec 2016 | Read review
“Ask room facing the Tianhe stadium”
 of 5 bubbles Taufit, 23 Aug 2016 | Read review
“Ask for room facing the stadium, you will get a spectacular view.”
 of 5 bubbles Bharat2004, 22 Aug 2016 | Read review
“rooms facing the stadium have very good views. room no 2802 is fantastic.”
 of 5 bubbles dvr2020, 12 Aug 2016 | Read review
“Road facing rooms might be noisy if there are road works at night.”
 of 5 bubbles VivekR125, 20 Jul 2016 | Read review
5 of 5