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Mandarin Oriental, Guangzhou

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#1 of 3,315 Hotels in Guangzhou
Certificate of Excellence
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Mandarin Oriental, Guangzhou
Mandarin Oriental, Guangzhou
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536 Reviews from our TripAdvisor Community

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Showing 303: English reviews
Hong Kong, China
Reviewed 1 week ago

Mandarin Hotel is well-known for their excellent service and they live up to their standard every time we stay there. Concierge service is excellent but so as all their staff. What I like most is you won't find non-room guests taking pictures or hanging out in the lobby. My only critic is they can re-layout their room design so that...

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Helpful?
Thank leewp2016
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you very much for your review and positive comments following your stay at Mandarin Oriental, Guangzhou. I am very thrilled to read that you have enjoyed our hotel especially our legendary service. Once again, thank you for your review and endorsement. We are very much looking forward to welcoming you back to Mandarin Oriental, Guangzhou. Warm regards,...

Hong Kong, China
Reviewed 2 weeks ago

Excellent location & service! Strongly recommended weather if your trip is for business or leisure Very good VIP lounge and excellent food! Oriental Club offers all needs and accommodates your most delicate demands in a very kind and profesional way

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Helpful?
Thank marcvinalsc
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you very much for your positive review on Trip advisor. It is great to know that you had a wonderful stay with us and enjoyed our hotel’s facilities and high quality of the food as well as our professional service delivered by our colleagues. We greatly value your high recommendation of our hotel. My colleagues and I...

Guangzhou
Reviewed 3 weeks ago

Very good service and management, one of the best in China. Nice Chinese restaurant and breakfast. Very helpful staff. Good location and next to Taikoo shopping centre with subway underground. Shuttle bus to East Railway station is also handy.

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Helpful?
Thank joez94
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you very much for taking the time to post such a positive review about your stay at Mandarin Oriental, Guangzhou with Trip advisor Community. It is such a great honor to be recognized as “one of the best hotel in China". I am very delighted to hear that you have spent such a wonderful time with us....

Shanghai, Shanghai, China
Reviewed 3 weeks ago

Let me start by saying that not everyone books suites - so this is write-up is not going to appeal to everyone. We travel as a family and aside from the luxury of additional space - suites allow my wife and I to put our kids to sleep at one time of the night and stay-up ourselves until later. (We've...

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Helpful?
Thank Mario S
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, We are very grateful for such an amazing and detailed feedback, thank you so much for having taken the time to share them with the online travel community. It was a pleasure having you with us and to read that you enjoyed our services and facilities, as well as the friendliness and attentiveness of our colleagues. As we...

Shanghai, China
Reviewed 3 weeks ago via mobile

This hotel is great. Really really nice place to stay. The rooms clean and spacious, the are staff warm and friendly and the food in the restaurant is excellent. It's a really convenient hotel for the down town area and a really well located hotel for restaurants and bars. The pool is also really great . I strongly recommend this...

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Helpful?
Thank Jaime G
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, I am truly happy to hear that you had a superb stay with us and thank you for your generous comments and your compliments on our spacious rooms, the delicious food and Fitness and Wellness center as well as our colleagues’ outstanding service. Once again, thank you very much for your recommendation. We look forward to the pleasure...

Reviewed 3 weeks ago via mobile

You just feel so good when you walk into the hotel - the receptionist is polite and smiling, walking into the room - the space, the decoration, the light and attention to the details when it come to the design all makes you feel good. I used the gym the first time this trip, again very pleasant experience - I...

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Helpful?
Thank Magbi
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Many thanks for your generous comments about your stay at Mandarin Oriental, Guangzhou. We are delighted to learn that you enjoyed our hotel facilities and services, especially our rooms’ comfort and decoration as well as our professional service delivered by our colleagues. In additional, we regret to note of your comments on the noise disturbance. Please accept our...

Reviewed 3 weeks ago

There is a shuttle bus that goes straight to the hotel and it is a 5 minute walk to the closest train station. The hotel is connected to Taikoo Hui, which IMHO will need a bit effort to find your way back from the shopping mall. I would recommend this hotel if you want to look for a really good...

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Helpful?
Thank 227ronaldc
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you for choosing to stay with us at Mandarin Oriental, Guangzhou. I am delighted to read that you truly enjoyed your stay and thank you so much for your recommendation. We look forward to welcoming you back in the very near future. Warm regards, Clemens Hoerth General Manager

Hong Kong, China
Reviewed 3 weeks ago

The room high on 16th floor is spacious and very well appointed. Separate toilet from washroom / shower / bath is a very good attribute. The bath tub is large enough and inviting. Shower box is great. One of best hotel rooms we been. Room rate is reasonable and if in less demanding seasons price could be attractive. Most if...

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Helpful?
Thank aslleung2012
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Many thanks for your very nice comments about your stay at Mandarin Oriental, Guangzhou. We are delighted to learn that you enjoyed our hotel facilities and services. Once again thank you very much for your review and endorsement. I truly hope to welcome you back to Mandarin Oriental, Guangzhou soon. Warm regards, Clemens Hoerth General Manager

Hong Kong, China
Reviewed 4 weeks ago

I just recently stay at Mandarin Oriental GZ, there were definitely beyond my expectation in terms of their services from the Porter, Club and Front Desk staff who was delivered amazing services for everyone who stay there! When I arrived the Porter picked me up from the GZ east station and straight to Hotel with bit traffic, actually the Hotel...

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Helpful?
Thank Edward M
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you for choosing to stay with us at Mandarin Oriental, Guangzhou. I am delighted to read that you truly enjoyed your stay and thank you for your recognition of the services provided by our colleagues. Thank you so much for your recommendation and we would be honored to welcome you back on your next visit to Guangzhou....

Brisbane
Reviewed 4 weeks ago via mobile

We hotel lives up to the reviews. The location is right in the centre of the city. The staff are perfectly attentive and generous in their service. The lady who checked us in personally escorted us to our room and showed us how to use the lights and blinds. The room itself was beautiful and very large. It felt like...

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Helpful?
Thank Travelplenty020
MO_GUANGZHOU, General Manager at Mandarin Oriental, Guangzhou, responded to this review

Dear Guest, Thank you for your recent stay at Mandarin Oriental, Guangzhou and for taking the time to share your generous review with the TripAdvisor community. It was a real pleasure having you as our guest. Thank you for complementing our spacious rooms, the delicious food and our legendary service. We look forward to the pleasure of welcoming you back...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located next to TaiKoo Hui Shopping Centre, each of the hotel’s 233 spacious guestrooms, 30 suites and 24 serviced apartments reflect the Group’s distinctive elegance and style. Diverse dining choices include Jiang by Chef Fei, one of China’s most notable chefs known for his creative flair; a classic grill restaurant, Ebony; The Taikoo Lounge; The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou offers city dwellers and visitors a rare opportunity for peace and tranquillity with nine private treatment rooms. Top-tier meetings and function facilities are spacious and equipped with the latest technology, and the hotel’s expansive 750 square metre ballroom is set to become the city’s premier celebration and events destination. ... more   less 

Additional Information about Mandarin Oriental, Guangzhou

Address: No.389 Tianhe Road, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Price Range: $272 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Guangzhou 5*
Number of rooms: 263
Reservation Options:
TripAdvisor is proud to partner with Amex, Mandarin Oriental, Booking.com, Ctrip TA, Hotels.com, Cheap Tickets, Travelocity and Odigeo so you can book your Mandarin Oriental, Guangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Guangzhou
#1 Spa Hotel in Guangzhou
#1 Romantic Hotel in Guangzhou
#1 Luxury Hotel in Guangzhou
#2 Family Hotel in Guangzhou
#70 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Guangzhou staff and other travellers.
7 questions
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Questions? Get answers from Mandarin Oriental, Guangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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