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White Swan Hotel

191 reviews
#16 of 3,562 Hotels in Guangzhou
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Traveller (282)
Room & Suite (80)
Dining (24)
Overview
  • Excellent65%
  • Very good30%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“shamian island”(17 reviews)
“the pearl”(15 reviews)
“dim sum”(11 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
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Offers from White Swan Hotel
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Contact Info
Name/address in local language
Rooms
Mar. 4Mar. 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (191)Write a Review
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1 - 5 of 113 reviews
Reviewed 4 weeks ago via mobile

Got room upgrade to a bigger one due to high occupation, room was fine all was available except not possible to open a window Breakfast is too expensive, 228rmb for just a normal variety... that was disappointing Good staff and well trained defenit at the...More

Thank lowie-elke
Response from WSH_ChrisYe, Guest Relations Manager at White Swan HotelResponded 4 weeks ago

Dear guest, Thank you for taking time to share your recent stay experience with us. We are sorry for your disappointment with buffet breakfast, and we have already shared this matter to relevant department, and they will consider it for further improvement. The window should...More

Reviewed 15 January 2018

It is around 10pm week night, in the lobby lounge next to river, I have ordered an OJ (according to menu; fresh squeeze OJ) , However, it is not fresh squeeze nor pure OJ (some kind of concentrate juice was added to it) (hotel use...More

Thank joewong301
Response from WSH_ChrisYe, Guest Relations Manager at White Swan HotelResponded 4 weeks ago

Dear guest, Thank you for taking time to share your recent experience at the White Swan Hotel with us. We are sorry to hear that our service and orange juice ware not to your expectation, and please accept our sincere apology. We have taken your...More

Reviewed 15 January 2018 via mobile

They didn't mention about returning keycards upon checking out so it was a surprise when they insist on it. They were 10 staffs standing at the lobby but only two working at the desk for checking out rooms which is quite funny. Some staffs are...More

Thank YiYi22
Response from WSH_ChrisYe, Guest Relations Manager at White Swan HotelResponded 19 January 2018

Dear Guest, Thank you for taking time to give us a feed back on your recent stay here. We are sorry to hear of your disappointment with our services and we do apologize for the inconvenience experienced. Meanwhile, we have addressed these issues with our...More

Reviewed 3 January 2018

Superb service and Great location. The room was clean and they tidy it up every time you leave to go out. We spent a week there and on the 3rd day they placed a plate of dessert pastries in the room for us to enjoy...nice...More

Thank traveljameson1998
Response from WSH_ChrisYe, Guest Relations Manager at White Swan HotelResponded 19 January 2018

Dear Guest, Thank you very much for taking time to give us a detailed impression of your recent experience with us. We are pleased to hear you enjoyed your stay here and also have taken note of your comments about the breakfast buffet. We have...More

Reviewed 1 January 2018

The service is excellent. When my colleague and I stepped into the hotel, we were greeted by friendly staff, and asked whether we need help with our luggage (even though we just had a small carry on). We were very delighted to see the nice...More

1  Thank wei s
Response from WSH_ChrisYe, Guest Relations Manager at White Swan HotelResponded 3 January 2018

Dear Guest, Thank you for staying at White Swan Hotel and providing us with your feedback. We are so happy to share your positive comments on our services and our hotel’s location. We are sorry to hear of your disappointment with our house services and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Free Parking
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$65 - US$958 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Guangzhou
#16 Luxury Hotel in Guangzhou
#46 Best Value Hotel in Guangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$65 - US$958 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Guangzhou
#16 Luxury Hotel in Guangzhou
#46 Best Value Hotel in Guangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (282)
Room & Suite (80)
Dining (24)
Pool & Beach (13)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Hilary G
9 September 2017|
AnswerShow all 2 answers
Response from Hon C | Reviewed this property |
Distances to the Hotel: Guangzhou East Railway Station: 16 km - 35 mins Guangzhou South Railway Station: 20 km - 35 mins. Not sure which rail station you would arrive but distance is about the same, but do call them as I... More
1
Vote
Bixue W
7 January 2017|
AnswerShow all 2 answers
Response from WSH_ChrisYe | Property representative |
Dear guest, We appreciate for your question. Unfortunately, we do not have an indoor pool in our hotel, but rather an outdoor tempeture-constant swimming pool, which is about 25℃. By the way, there is an indoor one on the... More
0
Votes
Bixue W
7 January 2017|
Answer
Response from Marcoce | Reviewed this property |
No indoor swimming pool. But the outside pool is heated. I was there around new year and the weather was excellent, sunny and around 20-23 centigrade. I saw people in the pool at night. I'm told that in January gets colder.
0
Votes
Room Tips
"you need to emphasis on the air circulation in the room (I feel it is too less air) hotel central air never..."
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"Upper floor city view rooms avoid the smoggy views"
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"River View and higher floor"
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"There is no best view - depends on whether you would like to see the colonial-style architecture or the river"
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