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White Swan Hotel

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#19 of 3,394 Hotels in Guangzhou
Certificate of Excellence
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White Swan Hotel
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123 Reviews from our TripAdvisor Community

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Showing 77: English reviews
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Brisbane, Australia
Reviewed 1 week ago

Before we arrived we were told this was one of the top hotels in China. It's public areas are amazing and the rooms are very comfortable but it wasn't above every other hotel we stayed in. The location is great and its a very easy stay for English speaking guests. Service is good for China but language can still be...

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Helpful?
Thank Leisa D
WSH_ChrisYe, Guest Relations Manager at White Swan Hotel, responded to this review

Dear Ms. Donlan, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel

New York City, New York
Reviewed 3 weeks ago via mobile

For an hotel with a long history, this hotel is well maintained and is probably the best hotel in Guangdong. Breath taking lobby with an indoor water fall and a coi fish pond, it certainly will get you into a relaxing mood. Oh, did I mention it has excellent restaurants that will satisfy everyone's taste and needs? Will want to...

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Helpful?
Thank Hon C
WSH_ChrisYe, Guest Relations Manager at White Swan Hotel, responded to this review

Dear guest, thank you very much for taking time to give us a detailed impression of your recent experience with us. We are so pleased to hear that you had enjoyed our newly renovated hotel and our restaurants. Thanks again for your valuable support and we look forward to welcoming you again at another opportunity. White Swan Hotel

Thirroul
Reviewed 4 weeks ago

Only stayed 2 nights in Deluxe King River View room and it was worth the extra cost.The activity on the the river is amazing especially at night with a drink in hand relaxing in the tub in the glassed wall wet room.The Shamian Island location of all the historic buildings etc and the happiness of the locals is great to...

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Thank csworsley
WSH_ChrisYe, Guest Relations Manager at White Swan Hotel, responded to this review

Dear guest, thank you very much for your feedback of your recent stay at our hotel. We are pleased to hear that you enjoyed your visit here and had the opportunity to experience the surroundings in Shamian Island, the cultural heart of Guangzhou. Thank you again for your patronage and we look forward to welcome you again at another occasion....

Amsterdam, The Netherlands
Reviewed 5 weeks ago via mobile

This was a very nice place. My standard room felt enormous and featured a generous sized bathtub. Everything was clean and pleasant. Dinner at the Silk Road Grill was a bit of a disappointment and the location of the hotel is such that there are few options for eating within walking distance. The staff was friendly enough, if a little...

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Helpful?
Thank Eric H
WSH_ChrisYe, Guest Relations Manager at White Swan Hotel, responded to this review

Dear guest, thank you for staying at White Swan Hotel and sharing your valuable feedback with us. We are pleased to hear that you enjoyed your stay here. Silk Road Grill is one of the most popular restaurants in town with splendid European food and the Pearl River view. We Would be grateful if you could share more details on...

Reviewed 11 March 2017 via mobile

Really perfect silence capacious room, very clean bathroom and very good architecture hotel. You can relax with very beautiful views of river. You can feel yourself like a king here. This hotel is number 1 which I stayed for me. You will leave with pleasure. Congratulations

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Helpful?
Thank Beytullah Ö
WSH_ChrisYe, Guest Relations Manager at White Swan Hotel, responded to this review

Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel

Reviewed 26 January 2017 via mobile

My family stayed one night just before the new year. It exceeds all my expectations to a five stars hotel. We especially enjoyed the views of the Pearl river. The swimming pool and the gym is fantastic too. We will definitely come back if we go to Guangzhou again.

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Thank Jeff G
WSH_ChrisYe, Guest Relations Manager at White Swan Hotel, responded to this review

Dear guest, thank you for your feedback of your recent visit at our hotel. We are pleased to hear that you overall enjoyed your stay here! Thank you for your encouraging comments and we look forward to welcoming you again as our loyal guest in the not too distant future.

Princeton Junction, New Jersey
Reviewed 26 January 2017

This was the very first joint venture hotel built in Guangzhou. It entertains a wide range of foreigners and maintains uniformly high quality services. It is always safe, clean and quiet. It was for many years a requirement of the Chinese govt. that all families adopting a child stay here for a week, earning it the nickname The White Stork...

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Thank rob m
WSH_ChrisYe, Guest Relations Manager at White Swan Hotel, responded to this review

Dear guest, thank you for your comment. After years of renovation, White Swan hotel remains high quality service, but with more spacious room and advance amenities. For guest’s better experience, there are only housekeeping attendants on the floor.We look forward to welcoming you again to establish the new impression of our hotel.

Oxford, United Kingdom
Reviewed 17 January 2017

Quite simply the best hotel I have stayed in, period, and I have stayed in MANY all over the world. The room (2022) was large, light, beautifully appointed, with a huge double bathroom. And I haven't mentioned the amazing lobby area (waterfall!). But the service is what really distinguishes this hotel - proactive, courteous, available at all hours and at...

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1Thank Jacob K
WSH_ChrisYe, Guest Relations Manager at White Swan Hotel, responded to this review

Dear guest, Thank you for choosing the White Swan Hotel for your recent stay in Guangzhou and taking time to give us a detailed impression of your experience here. We are pleased to hear you enjoyed your stay here. Your praise and recognition will motivate all of us to continue to strive for excellence. Thank you once again for your...

Berkeley, California
Reviewed 3 January 2017

The best asset of the hotel is its location: on Shamian Island, where the European merchants were located from the end of the 18th to the 19th century. Today the architecture of the island reflecting the Western presence of the past is historically protected. The island is, during the week a wonderful, well, 'island' of peace in the old center...

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Helpful?
Thank Marcoce
Management response:

Dear guest, thank you for taking time to sharing your recent experience at our hotel with us. We are pleased to hear that you enjoyed your stay and were impressed with our facilities, our River café and also had a chance to visit the beautiful surroundings of the hotel with the many historic buildings on Shamian Island. We thank you...

Ottawa, Canada
Reviewed 2 January 2017

I have travelled to China from Canada over 40 times, and this would be in the top 10% of the hotel I have stayed. I was in Guangzhou for only one night, I realized when I got to the hotel that I should have stayed a few more nights. The hotel is superbly designed with great attention to details. The...

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Thank Danfromottawa2013
Management response:

Dear guest, thank you for sharing your recent experience at the White Swan Hotel with us. We are pleased to hear that enjoyed your stay with us, giving us high praise for our design. The picturesque one-of-a-kind waterfall in our three-story Lobby is the heart of the hotel, it has been here since 1983. Thank you for your visit and...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Majestically overlooking the scenic Pearl River from its location on historic Shamian Island, the White Swan Hotel is an oasis of tranquility amid the hustle and bustle of the city. First opened in 1983, the White Swan Guangzhou is one of the most recognized five star luxury hotels in China and a longstanding member of the 'Leading Hotels of the World'. Over the years, the hotel has received many heads of states, including Queen Elizabeth II, and is renowned for extending exceptional service to every guest. As White Swan Hotel is newly renovated, the hotel features 520 luxurious rooms and suites, over 2500 square meters of well appointed meeting and conference space, a two-level fitness center, a heated outdoor pool, an exclusive Spa sanctuary, designer shops, and a variety of excellent restaurants, bars and lounges. Rooms are spacious and stylishly furnished with far reaching views of Shamian or a stunning panoramic view of the Pearl River. The attractive design of deluxe room features a self-contained workstation, a marble bathroom with luxurious branded amenities and top-quality mattresses with soft goose-down beddings for a good night sleep. The hotel is located a 5-minute walk from Huangsha Metro Station (Line 1 & 6). Guests can reach Guangzhou East Railway Station in 35 minutes by taxi. It takes 50 minutes to drive to Guangzhou Baiyun International Airport. White Swan Hotel Guangzhou-'Timeless Grace' The iconic five-star city-resort in the historic heart of Guangzhou. ... more   less 

Additional Information about White Swan Hotel

Address: No.1 Shamian South Street, Guangzhou 510133, China
Region: China > Guangdong > Guangzhou
Price Range: $170 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — White Swan Hotel 5*
Number of rooms: 520
Reservation Options:
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Also Known As:
Hotel White Swan
White Swan Guangzhou
Hotel Style:
#16 Spa Hotel in Guangzhou
#19 Luxury Hotel in Guangzhou
#50 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from White Swan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not all rooms have the river view.”
183leisad, 11 Apr 2017 | Read review
“I stayed in a city-view hotel (room 2022) which was great.”
jacobk596, 17 Jan 2017 | Read review
“Room with river view”
Marcoce, 3 Jan 2017 | Read review
“Stay in a room that has the river view...”
HaoyiC, 21 Dec 2016 | Read review
“I really enjoyed the view from my Deluxe River View”
849edm, 17 Nov 2016 | Read review
5 of 5