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The Ritz-Carlton, Guangzhou

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#6 of 3,385 Hotels in Guangzhou
Certificate of Excellence
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The Ritz-Carlton, Guangzhou
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907 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Guangzhou
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Showing 353: English reviews
Reviewed 1 February 2017

My colleagues and I travel on business extensively and started staying at the Ritz Carlton, Guangzhou a little more than 4-years ago. Sometime in those 4-years, we started to stay at SPG properties in Guangzhou instead, and found them to be more than acceptable for the business traveler. Ever since Marriott purchased SPG and we could combine the points from...

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Helpful?
Thank Chris C
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Chris C, It was our pleasure to welcome you back and we really appreciate the chance to meet up with you and your team. We are also happy to learn that we have won continuous support from such senior world traveler like you. Having said that, all ladies and gentlemen look forward to your next visit in the near...

Bengaluru, India
Reviewed 28 January 2017 via mobile

I was on a business visit to China in Aug 16 and the start to the tour wasnt too well. Was kept waiting at the emigration office for almost 2 hours for random checks and by then, the staff at Ritz Guangzhou was waiting for that much time to pick me up at the airport. From there, the pleasantness of...

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Helpful?
Thank Tanmay J
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Tanmay J, I am glad to hear that our team was able to turn around your experience upon arrival. Thank you for your feedback. We have a quite a few guests who stay at our property and prefer vegan and vegetarian food. Our culinary team is diverse so we are well equipped to handle these requests on property. We...

Reviewed 19 January 2017

Downtown Guangzhou is impressive with its towering futuristic skyscrapers and broad expanses of streets, parks and walkways, but it can be a bit intimidating. The Ritz is an enclave unto itself in the middle of it all, yet accessible to everything. From the initial greeting at the entrance to the fitness center attendant wiping the machines between workouts, the friendliness...

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Helpful?
Thank Joseph M
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Joseph M, We are happy to know that you had a great time here in Guangzhou and especially with us. As one of the a team member, I am extremely honored to read about your good comments on our services which I will definitely share with my fellow colleagues. Apart from that, we also look forward to your next...

Cincinnati, Ohio
Reviewed 16 January 2017

I had a 4 night business stay at this hotel. The hotel is in good condition, and the service level is high. The rooms are very spacious and clean with many amenities. My only room complaint is that the heat/air system does not allow you to make room cooler than 22 degrees, which is too hot for me. At a...

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Helpful?
Thank CWMassey
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear CWMassey, Thank you for very much for your recognition on our services. We feel very sorry as well for you unpleasant experience regarding the AC and breakfast. Our Engineering team is looking into it to see if any adjustment can be made with the system while for the breakfast, we have also passed on your comment to the team...

Reviewed 15 January 2017 via mobile

With the kind help from GR Ms. Stella, we had the excellent 2nd experience in Ritz Guangzhou. As we came again for celebrating new year and especially for my husband's birthday, Stella helps me a lot for decorations and preparations. We do enjoy our time here every time and we are looking forward to the next stay ~

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Helpful?
Thank Michelle0508
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Michelle0508, It is our pleasure to welcome you back and we are really glad that you had again a great time with us. We will share your compliment on Stella to her and also the whole team as a great inspiration. With you recognition, we have the confidence that our team can achieve much greater success. Having said that,...

Boston, Massachusetts
Reviewed 8 January 2017

Excellent room, great work out facilities, nice breakfast buffet, strong internet wifi....even late night when lots of people are online. The hotel staff quickly learns names and identifies you by personally. I had a friend who left a coat in the hotel limo (on his way to airport) and they had secured it for him to return without issue. Nice...

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Helpful?
Thank monblanc1210
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear monblanc 1210 We are glad that our ladies and gentlemen have provided facilities and services that are up to your expectation. Further to that we want to thank you for your recognition on their integrity which we will pass on to the team as a great inspiration. Last but not least, we all wish you a great year of...

Hong Kong, China
Reviewed 7 January 2017

We spent a very good and memorable time in this hotel during New Year holiday. Facilities, services and buffet are excellent. We would definitely choose to stay in this hotel next time we visit Guangzhou and highly recommend it to our friends.

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Helpful?
Thank happymary168
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear happymary168, It is great to know that you had a wonderful time with us. From your comment, we understand that you have tried buffet meals in FOODs. While knowing that you come from Hong Kong, we would also recommend you Lai Heen as well where you can enjoy the most authentic Cantonese dishes in town prepared by our famous...

Singapore
Reviewed 28 December 2016 via mobile

Always staying here on business lately. My home away from home. Staff are great and the service is wonderful. I highly recommend it. Breakfast is excellent. Rooms are spacious and seem to perfectly combine old style luxury with modern necessity...

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Helpful?
Thank Nic B
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Nic B, It is great to know that you enjoyed our breakfast in FOODs and also our room is to your liking. I will pass on you compliment to the ladies and gentlemen who are the most important resources to create a wonderful stay for you. Having said that we look forward to welcoming you back “home” in the...

Versoix, Switzerland
Reviewed 22 December 2016

This is a fantastic hotel in a really great location next to the prommonade leading up to the TV tower. I was upgraded to a suite which was absolutely enormous and beautifully decorated. The staff are absolutely charming and there's a great choice of food - both western and Chinese. I regularly visit Guangzhou and this is where I will...

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Helpful?
Thank Andrew D
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Andrew D, Thank you for choosing to stay at The Ritz-Carlton, Guangzhou! It couldn’t be more exciting to learn that we have won your heart and support with our most genuine care. Having said that, we look forward to your next visit to explore more of what we have to offer. Regards, Matthias Vogt General Manager

Berlin
Reviewed 22 December 2016

Traveling for business in another continent is always a special experience, the Ritz-Carlton staff welcomed us already at the airport and surprised us with a very relaxed room check-in. Also the breakfast buffet was spectacular - as we can't eat that much in the morning, we tried the buffet at dinner and as we mentiond we like fish the chef...

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Helpful?
Thank Stella92
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Stella92, Thank you for staying with us. We are glad that our team has made it a soothing stay for you while you enjoyed the service and meals in FOODs. We feel sorry that The Churchill Bar is not to your liking, yet please do not miss the chance to try LIMONI if you were here next time. Chef...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Situated in the new CBD Pearl River New City of Tianhe District, the 351-room Ritz-Carlton, Guangzhou is a luxury destination in the hub of Southern China. With 40 minutes drive from Baiyun International Airport and ten minutes from Guangzhou East Railway Station, hotel provides travel routes to various destinations in China, including direct trains to Hong Kong which take less than two hours. A series of new city landmarks such as Guangzhou Opera House and Guangdong Museum are at just steps away from the hotel. Distinctive services and facilities include 6 restaurants and lounges serving Cantonese and Western favorites, special cigars and wines. From intimate groups of ten to a conference for 800, meetings planners can choose from over 1,000 square meters / 11,000 square feet of exceptional function space available in The Ritz-Carlton Grand Ballroom, three multifunctional meeting rooms, two boardrooms and spacious pre-function areas. An extensive health club and The Ritz-Carlton Spa(R) rejuvenate body and mind, while The Ritz-Carlton Club(R) Level anticipates guests' needs with its dedicated personalized service. The Residences at The Ritz-Carlton, Guangzhou features 91 luxury serviced apartments of one to four bedrooms in size. ... more   less 

Additional Information about The Ritz-Carlton, Guangzhou

Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China (Formerly The Ritz-Carlton Hotel Guangzhou)
Region: China > Guangdong > Guangzhou
Price Range: $287 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Guangzhou 5*
Number of rooms: 351
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou
Ritz Guangzhou
Guangzhou Ritz Carlton Hotel
Hotel Style:
#2 Business Hotel in Guangzhou
#4 Romantic Hotel in Guangzhou
#5 Spa Hotel in Guangzhou
#6 Luxury Hotel in Guangzhou
#13 Family Hotel in Guangzhou
#78 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Guangzhou staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are nice but high floor is reccomended”
 of 5 bubbles theodoulost, 5 Mar 2017 | Read review
“The additional cost of staying at the Executive Lounge level is well worth it.”
 of 5 bubbles Q7129ERchrisc, 1 Feb 2017 | Read review
“Take one of the highes floors.”
 of 5 bubbles Stella92, 22 Dec 2016 | Read review
“Club Lounge access is pricey, but very much worth the tab.”
 of 5 bubbles ChuckNYC, 11 Dec 2016 | Read review
“There are rooms with view of the Pearl River”
  • Spacious room
 of 5 bubbles awhw, 7 Dec 2016 | Read review
5 of 5