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Shangri-La Hotel Guilin

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#2 of 595 Hotels in Guilin
Certificate of Excellence
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1 room 2 adults 0 children
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1,014 Reviews from our TripAdvisor Community

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Showing 708: English reviews
Abu Dhabi, United Arab Emirates
Reviewed 4 days ago NEW

This is without doubt one of the nicest hotels we have stayed, and value for money too. Views are beautiful, a great bar, lovely theme, great pool and gardens, and the rooms are modern and spacious. Definitely worth staying if you travel to Guilin Room service needs improving though. Brochure says 24 hours, and when you call them, its closes...

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Helpful?
Thank Mr_RichardR
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Shenzhen, China
Reviewed 4 days ago NEW

We stayed over New Years and had a lovely time. The hotel is very big with lots of amenities. The price of the hotel is very low compared to other Shangri-la properties. With that in mind, we were very happy with the value and experience. It lacked the true luxury feel of other Shangri-La properties, but was still very nice....

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1Thank sunangel32
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Bordeaux, France
Reviewed 1 week ago

Very clean Hotel, impressive Local dance performance in the lobby every evening. They include all audience if they are interested. Breakfast: made to order soup noodles and fresh vegetable. Good choices of fresh bake goods.

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Helpful?
Thank ymchan8
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Hong Kong, China
Reviewed 2 weeks ago

Shangri-la used to be my favorite hotel. They are the first to build five star hotels in 3rd tier cities in China. That was twenty years ago. Their biggest asset is the Shangri-la high quality services and without that, their brand means nothing. I found this hotel to be among the worst Shangri-las in China. Starting with arrival. No bell...

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Helpful?
Thank clubikon
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your unsatisfactory experience. We are very disappointed that we were not able to meet your expectations during your stay. Rest assured that the corrective actions will be taken to rectify the situation and...

San Jose, California
Reviewed 2 weeks ago

The dollar stretches far in China, especially the further you travel away from Beijing and Shanghai. Shangri-La is not inexpensive by Chinese standards...but only a fraction of the cost compared to a comparable property stateside. We wanted to experience the countryside of southern China -- the rice terraces, the magnificent views on the River Li, the quaint villages. The city...

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Helpful?
Thank parisfoodie1
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Reviewed 2 weeks ago

Great facilities, efficient services,great anticipatory staff, good food, clean and well laid out room. All the qualities that is associated with the chain. Though the location is off the city center is a slight compromise for the size and sight of the location. It's another Shangrila hotel, you can relax here feel good here.

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Helpful?
Thank fook kow c
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Hong kong
Reviewed 3 weeks ago

Perfect for a family of 4 people... Lovely room view, good food and very close to the places of sightseeing. Very helpful tour desk lady, very friendly staff . Overall a very good experience.... Relaxing

Review collected in partnership with shangri-la.com
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Thank supvar
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Reviewed 4 weeks ago via mobile

Spent 3 nights with my family in Shangri la Guilin. Live up to the status. The staff are friendly and helpful. The rooms and deco are luxurious. We paid to upgrade to the mountain view room and the club access. Very relaxing environment. The park in the hotel was a nice stroll in the evening. Will stay again.

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Thank Nobeer4me
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will be passed...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

The mysterious geology around Guilin make for wonderful sightseeing and the hotel was terrific . The terraces were started 700 years ago by settlers fleeing war and needing to grow rice. The river hike was very beautiful along the Li river but you can travel the river by boat as well . The Shangri La is centrally located in Guilin...

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Helpful?
Thank Bruce Allan S
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. Once again, thank you for your kind comments. Look forward to welcome...

Reviewed 10 December 2016 via mobile

Just recently stayed at the Shangri-La Hotel in Guilin and I was very happy with my stay. The Hotel sits aside the Lijiang River and offers a nice quiet retreat from the huddle and bustle of most Chinese city hotels. The SLH has nice restaurants and is a convenient taxi ride to the city center should you want to adventure...

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Helpful?
Thank Frank P
ShangriLaGuilinMgmt, General Manager at Shangri-La Hotel Guilin, responded to this review

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking the time to leave such detailed feedback. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are proud to receive your encouraging comments which will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting

Additional Information about Shangri-La Hotel Guilin

Address: No.111 Huancheng North Second Road, Guilin 541004, China
Region: China > Guangxi > Guilin
Price Range: $114 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
Number of rooms: 439
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Shangri-La Hotels and Resorts, Ctrip TA, Agoda, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Shangri-La Hotel Guilin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Guilin
#2 Luxury Hotel in Guilin
#2 Family Hotel in Guilin
#15 Best Value Hotel in Guilin
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Guilin staff and other travellers.
6 questions
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Questions? Get answers from Shangri-La Hotel Guilin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front view rooms are quitter.”
 of 5 bubbles ymchan8, 9 Jan 2017 | Read review
“choose a room facing the river...that offers a more airy view.”
 of 5 bubbles clubikon, 5 Jan 2017 | Read review
“some rooms have spacious patios but they share a walkway with other rooms”
 of 5 bubbles parisfoodie1, 5 Jan 2017 | Read review
“Both the garden view and river view are fine. Since its off the center its usually restful and quiet.”
 of 5 bubbles fookkowc, 1 Jan 2017 | Read review
“Very nice luxury hotel.”
  • The rooms on this sight have better views.
 of 5 bubbles joasia2016, 7 Dec 2016 | Read review
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