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Sheraton Guilin Hotel

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Sheraton Guilin Hotel
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1,075 Reviews from our TripAdvisor Community

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Showing 643: English reviews
Muar, Malaysia
Reviewed yesterday NEWvia mobile

In our last visit to Guilin, we stayed in this hotel for two nights. Beside it is the Eva Inn and in front of it is the Li River. The location of this hotel is very good. Just 200 meters behind this hotel is the famous "Zen Yang" Pedestrian Walk which was crowded with tourists and locals. Restaurants and shops...

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Helpful?
Thank Koa K
Minneapolis, Minnesota, USA
Reviewed 1 week ago

Sheraton Guilin. Centrally located in Guilin, this stalwart hotel may no longer match up to the more modern hotels throughout China, but is still one of the better hotels in Guilin. The views from some of the rooms are stunning with the hills surrounding town. Hotel lobby is good, rooms are below average compared to other top hotels in China...

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Helpful?
Thank Hsingo
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear Hsingo, Thank you for taking the time to complete our on-line guest questionnaire regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. It is unfortunate that...

Zagreb, Croatia
Reviewed 1 week ago via mobile

Great place to stay, few minutes from the main square and along the riverside. Indoor pool, nice food and cute panda bears in the hotel shop. Local open air market is very close and across the street there's a bar with the real coffee.

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Helpful?
Thank 534ann
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear 534ann, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Elena peng Sales Online Manager

Miami, United States
Reviewed 3 weeks ago

Excellent location, very good breakfast and dinner buffet. Rooms are nice, amenities good, close to foot reflexology, night market, pedestrian street. Front desk and concierge very professional and pleasant. Non-smoking rooms.

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Helpful?
Thank Bonita B
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear Bonita B, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Elena peng Online Sales Manager

Kuala Lumpur, Malaysia
Reviewed 4 weeks ago

We was here for 2 night stay .Room is clean and comfortable .We had the buffet dinner ,a lot of choice and quality food .The hotel is near to the shopping district just a walking distance .You can find any food ,thing near by .Zero worries Hope and come again

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Helpful?
Thank teeyinyin
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear teeyinyin, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Elena peng Online Sales Manager

Reviewed 5 weeks ago via mobile

The hotel proved to be better than expected due to a range of mixed reviews. The hotel was very comfortable and the reception staff were very efficient. The restaurant served a wide variety of foods and the hotel had a really nice pool and fully equipped gym. On the negative side, the room we were given stunk of cigarette smoke...

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Helpful?
Thank David E
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear David E, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We are very glad to learn that you enjoyed the room and our location. And we sincerely apologize to the uncomfortable water temperature feelings. About the WiFi issue, has been noted however, and will be shared with our IT department to improve...

Bruges, Belgium
Reviewed 9 December 2016

The location is good near the river, the hotel is in a classical,older style, but well kept. We booked lounge access and were happy with the choices and the very good service in the lounge. We could also enjoy free drinks in the lobby-bar, a nice place to relax. The room itself is just ok; comfortable bed and small bathroom,...

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Helpful?
Thank vondel33
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear vondel33, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We are very glad to learn that you enjoyed the Club access and our location. Please accept my apology for the shortcomings which you encountered during your stay. The Sheraton Guilin Hotel was the first International hotel in Guilin and is now in...

Carbondale, Illinois
Reviewed 3 December 2016

The hotel location is excellent to everything by walking, even though it took about 45 min from the airport to the hotel by taxi. We got a suite on the third floor where the executive club locates. The hotel has total extended seven floors taking care of most tourists but a very few businessmen so the lounge club has limited...

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Helpful?
Thank 376billl
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear 376billl, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes the...

Sherbrooke, Canada
Reviewed 27 November 2016

The hotel is in a very nice location. Good area to walk around in the evening. Our room was comfortable but it was very dark. I often wonder why they do not have more lights in hotel rooms. Good bed and pillows. I can't comment on breakfast as we ate outside. Wifi was ok for China. I was using points...

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Helpful?
Thank JPDeM
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear JPDeM, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We are very glad to learn that you enjoyed the room. We would like to sincerely apologize that your experiences with us did not meet your expectation. Your comment has been noted however, and will be shared with our concerned department. We certainly...

Singapore, Singapore
Reviewed 24 November 2016

We stayed at this hotel 3 nights and used it as a base to travel around GuiLin hotel is ñear the walking Street which is a great place to eat (western cuisine) and shop; we also walked along the Li river which is quite scenic at night. The hotel is a little dated, and perhaps it was the humidity,we noticed...

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Helpful?
Thank chongkc13
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear chongkc13, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting

Additional Information about Sheraton Guilin Hotel

Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Region: China > Guangxi > Guilin > Downtown , Downtown River-view Area
Price Range: $93 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton
Hotel Style:
#2 Spa Hotel in Guilin
#8 Luxury Hotel in Guilin
#16 Best Value Hotel in Guilin
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Guilin Hotel staff and other travellers.
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Questions? Get answers from Sheraton Guilin Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the room near the lif”
 of 5 bubbles teeyinyin, 19 Dec 2016 | Read review
“Lake view side”
 of 5 bubbles 376billl, 3 Dec 2016 | Read review
“A room overlooking the pool is good choice”
 of 5 bubbles InTheMomentManhattan, 13 Nov 2016 | Read review
“Ask for a room facing the river on a higher floor.”
 of 5 bubbles Tycon, 4 Nov 2016 | Read review
“Avoid this hotel if you can.”
 of 5 bubbles Desai-Singapore, 27 Oct 2016 | Read review
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