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Jin Jiang International Hotel Xi'an

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#39 of 2,533 Hotels in Xi'an
Certificate of Excellence
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237 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Canberra, Australia
Reviewed 7 July 2015

Spend 2 nights at this hotel as part of Nexus tours, the hotel is located just outside of the city wall. Upon entry was welcomed into a kitchenette area, followed buy entrance into the lounge area then you keep walking and you enter into a large bedroom which then connects to another bedroom with built in attached. I found the...

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Helpful?
Thank germur
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear Germur, Thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can expect...

Reviewed 6 June 2015 via mobile

Visited here last year for a meeting and had some drinks a hotel tour and a walk around its grounds . The rooms are big and comfortable , the lobby is huge and its best feature is the beautiful grounds and lake features . Previously this hotels marketing and sales effort was really poor but in the recent past it...

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3Thank reviewermen
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear reviewmen, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. Reviewmen, we are looking forward to welcoming you back to Xi’an. Best regards Kai Behrens General Manager

Reviewed 3 June 2015

This is a very nice hotel. Room is spacious. Beautiful lobby with an amazing lobby lounge. Location wise, its a bit far from the city, but its not necessarily a bad thing if you want to avoid the heavy traffic in the city area.

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Helpful?
1Thank Joeksyuen
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Mr. Joeksyuen, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. Mr. Joeksyuen, we are looking forward to welcoming you back to Xi’an. Best regards Kai Behrens General Manager

Toronto, Canada
Reviewed 28 May 2015

The rooms were unbelievably spacious and very clean! Bathroom amenities were also extremely clean - shower stall with great water pressure, nice tub and heated floors. Breakfast buffet was the best part! Fresh omelette and noodle bar, freshly squeezed fruit juice (great varieties), pate section, both Western and Chinese food. The lobby was spacious and great for pictures Went for...

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Helpful?
Thank e2wong
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear e2wong, Thank you very much for taking the time sharing the experiences of your recent stay at our property. I am very pleased to learn that the hotel team was not only able to meet but exceed your expectations. Please rest assured that your compliments will be shared with the team. e2wong, we are looking forward to welcoming you...

Perth, Australia
Reviewed 13 May 2015

The Kempinski is by any standard a large sumptuous hotel, shaped as a elongated "s" shape. It is located in a development area of Xiang and thus its location is not that good. Taxis into city OK but out can be a problem, especially on the weekends. The "s" shape results in a variation in room sizes. Those rooms on...

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Helpful?
Thank Clive G
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear Clive G, thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. We have taken the investigation for the fridge open fees which was clearly our internal misunderstood while message transition, already clarified the Minibar policy and re-trained related departmental staff members for that as well as their English...

Sydney, Australia
Reviewed 10 May 2015

If you've travelled much in China, you've probably slept on a few beds that seem to be slabs of wood covered in sheets. Not here! Best bed ever. Soft, without being soggy. And the cover and pillows were as light as feathers. Felt like sleeping in a cloud. OK - what I imagine sleeping in a cloud would be like!...

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Helpful?
Thank dianavd
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear Dianavd, Thank you very much for taking your time sharing the experiences of your recent stay with us. I am very pleased to learn that your stay was an enjoyable one. Please rest assured that your compliments will be shared with the entire team and your feedback will encourage us to strive even more for continuously improving our quality...

Perth Hills, Australia
Reviewed 29 April 2015

Very large hotel well appointed front of house staff very friendly and helpful (English French German and Chinese ,probably others.) Rooms spaceous those with city views were huge 50sq mts. The only trouble was the room bar was LOCKED,and cost $A6 to open no refund ,so we were unable to put our cool drinks in the fridge. Breakfast was one...

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2Thank Pam G
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear Pam G, Thank you very much for taking your time sharing the experiences of your recent stay at our property. I am sorry to learn that the Kempinski Hotel Xi’an team was not able to meet your expectations completely. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be...

Saskatoon, Canada
Reviewed 20 April 2015

Spent two nights here in early April, would have loved to have spent more time here as this is just a beautiful hotel. Staff very friendly and helpful. They have a wonderful breakfast buffet with lots of choices, plenty of fresh fruit, omelete station and great coffee! The hotel is quite new, so maybe that's why it was not very...

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2Thank ivanh453
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear ivanh453, Thank you very much for taking the time sharing the experiences of your recent stay at our property. I am very pleased to learn that the hotel team was not only able to meet but exceed your expectations. Please rest assured that your compliments will be shared with the team. ivanh453, we are looking forward to welcoming you...

Beijing, China
Reviewed 27 February 2015

I stayed with some friend here. We were so excited because it looks amazing and had great reviews. Pros: Comfy beds and clean linens, Good sized bathroom and facilities. Nice Manager and concierge. When I had a problem they said sorry and sent cookies and fruit. The concierge and manager tried to accommodate us as much as they could during...

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Helpful?
1Thank nikilnh
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear nikilnh, Thank you very much for taking your time sharing the experiences of your recent stay at our property. I am sorry to learn that the Kempinski Hotel Xi’an team was not able to meet your expectations completely. Please accept my apologies for the shortfalls you encountered during your visit. I took notes of your comments about noise and...

Xi'an, China
Reviewed 21 January 2015

Enjoy spending one night there, its as comfortable as Crown Plaza in Cheng du. But its a little far away, located in Chan Ba. I have been there with my best friend. She chose the Deluxe River Room,928rmb. I like Kempinski's cosy environment. For the room itself, I like the comfortable bed, and its clean. I rarely try breakfast in...

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Helpful?
Thank Cynthia W
KempinskiXIAN, General Manager at Jin Jiang International Hotel Xi'an, responded to this review

Dear Cynthia W, thank you very much for taking your time sharing the experiences of your recent stay with us. I am very pleased to learn that your stay was an enjoyable one. Please rest assured that your compliments will be shared with the entire team. Looking at your scoring I noticed that you have marked the hotel location down,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Xi'an reflects the modernity and tradition of contemporary China, set in the ancient capital, home to dynasties and their treasures. Within easy reach of the airport and it is 40 mins to the Terracotta Warriors in 38 km by car, our luxurious rooms and first-class meeting facilities are elegantly designed and topped with a peaceful view of the majestic Ba River. ... more   less 

Additional Information about Jin Jiang International Hotel Xi'an

Address: No.6 West Section of Euro Asia Avenue, Chanba Ecological Development Zone, Xi'an 710021, China (Formerly Kempinski Hotel Xi'an)
Region: China > Shaanxi > Xi'an
Price Range: $87 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Jin Jiang International Hotel Xi'an 4.5*
Number of rooms: 353
Reservation Options:
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Also Known As:
Jin Jiang International Hotel Xi'An China/Shaanxi
Hotel Style:
#10 Romantic Hotel in Xi'an
#33 Luxury Hotel in Xi'an
#41 Best Value Hotel in Xi'an
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Questions & Answers

Questions? Get answers from Jin Jiang International Hotel Xi'an staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room with breakfast”
 of 5 bubbles 476jael, 24 Feb 2017 | Read review
“River view”
 of 5 bubbles Rika5, 1 Oct 2016 | Read review
“River View”
  • View of the bridge crossing the Bahe River
 of 5 bubbles Traveler1207, 26 Apr 2016 | Read review
“Lake view, closer to elavators”
 of 5 bubbles andrewy756, 13 Nov 2015 | Read review
“I enjoyed a very quiet and relaxing room A/C good and quiet”
 of 5 bubbles J9121UYrobertc, 4 Aug 2015 | Read review
5 of 5