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Crowne Plaza Xi'an

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#9 of 2,532 Hotels in Xi'an
Certificate of Excellence
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322 Reviews from our TripAdvisor Community

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Showing 253: English reviews
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Shenzhen, China
Reviewed 2 weeks ago via mobile

Stayed here for an event in mid February. The hotel is pretty new, a couple years old. Tall building. Rooms are big, nicely appointed. Good 4-5 star hardware overall. The Good: 1) Big Room, nice overall hardware, new. Huge bathroom, nice bathtub. Walk in closet 2) Super helpful front desk staff. Woke me up in the morning because I slept...

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Helpful?
Thank Cameron W
Qingdao, China
Reviewed 4 weeks ago

This hotel was in all very comfortable but my major complaint is that the air conditioning was not available because it was "winter" and as a result the room was stuck at 26 degrees. The windows are locked, so could not be opened. For me this is a big failing, since temperature is something I am very particular about. The...

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Helpful?
Thank KurtGladstone
Crowne Plaza X, Market & Communication Coordinator at Crowne Plaza Xi'an, responded to this review

Dear Tripadvisor member, Thank you for staying with us recently and for taking the time to share your experiences on website. First, and foremost, please accept our sincerest of apologies for the room temperature what beset you during your stay. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests...

Birmingham, United Kingdom
Reviewed 18 January 2017

Great location, just between 2 ring road and Zhuque Avenue, 10 min drive to inner city. Room is amazing big. separated bathroom and toilet, both with big enough size. But unbeliveable thing is there is no minibar in the room.

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Helpful?
Thank APT422
Crowne Plaza X, Manager at Crowne Plaza Xi'an, responded to this review

Dear Tripadvisor member, Thank you for choosing Crowne Plaza Xi'an as your accommodation. We are so glad to hear your comments, and your positive reviews is highly appreciated and we believe that your experience sharing will be helpful for guests who are willing to stay in our hotel. And we prepare the minibar in room . If you have any...

London, United Kingdom
Reviewed 28 December 2016 via mobile

Top hotel that is reasonably close to the city centre. The Small Wild Goose Pagoda is very close by. The Large Wild Goose Pagoda is further out. We stayed Christmas Eve and were surprised that the restaurant was serving only a special buffet (had thought Xmas would be such a thing) so had room service menu instead. Staff were helpful....

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Helpful?
Thank Tunnel_Bore
Crowne Plaza X, Coordinator of Marketing and Communication at Crowne Plaza Xi'an, responded to this review

Dear Tripadviosr member , Thank you for staying with us recently and for taking the time to share your experiences on website. Feedback from our guests is extremely important to us and none more so than from experienced travelers such as yourselves. We are so pleased to know that you had a great time while staying with us. We look...

Palatine, Illinois
Reviewed 16 December 2016

We stayed at this Crowne Plaza hotel as part of our Viking China tour and had a miserable time. Upon check in Nov. 4, our assigned room had a temperature of 83.6 degrees and did not seem to be cooling down. Others in our tour group experienced the same problems with their accommodations. Upon calling the desk, we were told...

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Helpful?
2Thank ringers707
Crowne Plaza X, General Manager at Crowne Plaza Xi'an, responded to this review

Dear ringers707, Greetings from the Crowne Plaza Xi'an. First, and foremost, please allow me to apologize for the negative experience that you had when you stayed with us on the 4th and 5th November. Unfortunately the air conditioning and the heating in the hotel cannot be operated separately from each other. Once the chillers have been shut down it takes...

Reviewed 27 November 2016

This hotel is a great value stay for a luxurious time. Check-in to check-out the hotel ticks all of the boxed. We stayed in a suite on floor 19, while it didn't have terrific views, the city was clouded in smog the whole time so nothing was lost. Great amenities and very friendly staff. Breakfast buffet was great with Western...

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Helpful?
Thank robdoct
Crowne Plaza X, Manager at Crowne Plaza Xi'an, responded to this review

Dear Tripadvisor member, Thank you for choosing Crowne Plaza Xi'an as your accommodation. We are so glad to hear your comments, and your positive reviews is highly appreciated and we believe that your experience sharing will be helpful for guests who are willing to stay in our hotel. It's something our staff takes great pride in, so we value your...

Reviewed 25 November 2016 via mobile

Duty manager Michael was extremely helpful when we had no reservation on arrival. He recommended an upgrade to Club lounge - Worth it! Perfect room. Luxury facilities. Buffet breakfast. All with homely service! A surprise delivery of cake to the room for my birthday was an excellent touch. Would stay here again. Well done Crowne Plazaa

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Helpful?
Thank Josh J
Crowne Plaza X, Manager at Crowne Plaza Xi'an, responded to this review

Dear Tripadvisor member , Thank you for staying with us recently and for taking the time to share your experiences on website. Feedback from our guests is extremely important to us and none more so than from experienced travelers such as yourselves. We are so pleased to know that you had a great time while staying with us. We look...

Kuala Lumpur, Malaysia
Reviewed 23 November 2016

coming back for 2nd time and still loving it. the hotel provides excellent service. the room given was great as i'm IHG member and given room upgrade to suite 2 times in a row on each trip. the hotel breakfast was great.

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Helpful?
Thank EWayC
Crowne Plaza X, Coordinator of Market and Communication at Crowne Plaza Xi'an, responded to this review

Dear Tripadvisor member, Thank you for staying with us recently and for taking the time to share your experiences on website. Feedback from our guests is extremely important to us and none more so than from experienced travelers such as yourselves. We are so pleased to know that you had a great time while staying with us. We look forward...

Rancho Cucamonga, California
Reviewed 23 November 2016

This is a 5-star property with a great buffet restaurant, as well as excellent facilities and amenities. It is clean, modern and classy, with excellent service and a staff sufficiently fluent in English. I couldn't ask for more.

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Helpful?
Thank Henry K
Crowne Plaza X, coordinator of Marcom at Crowne Plaza Xi'an, responded to this review

Dear Tripadvisor member, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Tia Li Market & Communication

atlanta , georgia
Reviewed 4 November 2016

We stayed here as part of a Viking Cruise tour. Good location. A great bar with views from the top of the hotel. They have a restaurant on top also if you want views with dinner. We ate in the ground floor buffet, which as good.

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Helpful?
Thank gwillen100
Crowne Plaza X, Coodinator of Marcom at Crowne Plaza Xi'an, responded to this review

Dear Tripadvisor guest, Thank you for choosing Crowne Plaza Xi'an as your accommodation. We are so glad to hear your comments, and your positive reviews is highly appreciated and we believe that your experience sharing will be helpful for guests who are willing to stay in our hotel. It's something our staff takes great pride in, so we value your...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking

Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Region: China > Shaanxi > Xi'an
Price Range: $132 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi
Hotel Style:
#5 Business Hotel in Xi'an
#6 Family Hotel in Xi'an
#6 Romantic Hotel in Xi'an
#7 Spa Hotel in Xi'an
#9 Luxury Hotel in Xi'an
#37 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Xi'an staff and other travellers.
5 questions
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England
over a year ago
United Kingdom
England
over a year ago

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Questions? Get answers from Crowne Plaza Xi'an staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites have fantastic amenities”
 of 5 bubbles robdoct, 27 Nov 2016 | Read review
“We had a king suite, and it was awesome. Loved it.”
 of 5 bubbles jenniferbZ9129VJ, 7 Oct 2016 | Read review
“Get a Non Smoking Club Level room - Some have stadium views”
 of 5 bubbles Probably2Picky, 14 Jul 2016 | Read review
“The higher the better”
 of 5 bubbles MorrisVienna, 8 Jun 2016 | Read review
“Nice High Floor 42+”
  • 4210 Photo 3
  • 4210 Photo 5
  • 4210 Photo 2
  • 4210 Photo 4
  • 4210 Photo 1
 of 5 bubbles NicholasMarlow, 7 Jun 2016 | Read review
5 of 5