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The Westin Xian

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#5 of 2,532 Hotels in Xi'an
Certificate of Excellence
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The Westin Xian
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578 Reviews from our TripAdvisor Community

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Showing 478: English reviews
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aix en provence
Reviewed 3 days ago NEW

4 weeks in this great hotel. Great design, large rooms. services always on top from main desk to room. Receptionnist to the breakfast cooker following all yours wishes Spécial thanks to the lobby service team at 5th floor, Happy hours and breakfast really great. (Sole and Ellen thanks) Placement close to quit areas, with large restaurant choice, nice location with...

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Helpful?
Thank ericsoleil
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear ericsoleil, Thank you for selecting Westin Xi'an for your recent visit to the ancient city. Great to hear that you like our hotel and had a great stay. I will be sure to share your positive comment with the team who may concerned. I am glad that you choose Westin Xi'an as the hotel for your stay. If you...

Reviewed 3 days ago NEWvia mobile

Our group come to know Lily’s Private Tour is from the TripAdvisor Review. After comb through all the review, we have decided to send out our enquiry to Lily. We are delighted with Lily’s efficiency and prompt reply. She has provided our group with a very detailed quotation by driven down with day by day activity. We signed up for...

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Helpful?
Thank Ng P
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Ng P, Thank you for staying in The Westin Xian and we appreciated for your review about Lily tours. If you were to return to Xi'an in the future we do hope to have the opportunity to welcome you back. Westin - for a better you... Be Well, Murphy Ma Hotel Manager The Westin Xian

Reviewed 5 days ago NEWvia mobile

As SPG platinum member we were received with utmost friendliness . We stayed in an wonderful suite and felt like royalty. Everything was perfect, the service outstanding. Obviously the management truly cares about the hotel. Most tourists are here for the Terracotta Warriors, but the city of Xian is also very interesting and the " Big Wild Goose Pagoda" is...

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Helpful?
Thank Ftlauderdal
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Ftlauderdal, Thank you for selecting The Westin Xian for your stay. We are fortunate to have such a great location. We are delight to hear that you had a enjoyable stay. Thanks for your comments. If you are able to come back to Xian in the future we would like to welcome you back at The Westin Xian. Westin...

Reviewed 1 week ago via mobile

As an SPG Platinum member we looked at the Westin first and did not need to look any further. The hotel is located near the Wild Goose Pagoda and has many restaurants, parks and shops surrounding the hotel. The staff was very attentive to our requests. Our room was spacious and elegant. I have already suggested the hotel to friends...

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Helpful?
Thank Jim H
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Jim H, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location, great to hear that you have enjoyed staying with us. Thank you for your feedback regarding to our room. Definitely we will share you comments with our associates. Thanks again. If you were...

Singapore, Singapore
Reviewed 1 week ago

This is my first time at Westin Xi'an for a short trip and it has been memorable. Located directly opposite the wild goose pagoda, it's a very convenient location to travel around. The hotel staffs are also very helpful in their recommendation (spoilt for choices of restaurants nearby) and booking of transportation to visit the terra cotta warriors site was...

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Helpful?
Thank Casil5
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Casil5, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location, great to here you enjoyed it. I will be sure to share your positive comment with our associates. I am glad that you chose Westin Xi’an as the hotel for your stay. If you...

Reviewed 1 week ago

We had a very pleasant stay at the Westin. The room was spacious and comfortable. I am impressed by the bathroom facilities as the shower and toilet as there is a partition to separate the two. Thus giving us private time to use both amenities at the same time. The location is very good too. Its a short walk from...

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Helpful?
Thank Carolina W
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Carolina W, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location, great to hear that you have enjoyed staying with us. Thank you for your feedback regarding to our room and bathroom facilities. If you were to return to Xi’an in the future we...

Seoul, Seoul, South Korea
Reviewed 2 weeks ago

Location : 35kilometers far from Xian int'l airport. Dayanta is near this hotel, so you can look around this beautiful scenery. Night view is also amazing. There are small supermarket around the hotel in five mins on foot. Room Condition : Actually it seems to be renovated in soon. Smells a little bit relates to smoking. But on the whole...

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Helpful?
Thank Jinuya
TheWestinXian, Westin Experience Manager at The Westin Xian, responded to this review

Dear Jinuya, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location and I am glad that you have enjoyed our lounge and I will for sure share your comment with the staff working there. It was great to hear that you have enjoyed your stay...

Reviewed 2 weeks ago

It's conveniently located across the beautiful Wild Goose Pagoda with a lush garden bustling with people flying kites, the environment is a true feeling of peace and happiness. OMG I loved staying at the Westin, it's in a beautiful area with so much to see and Dante Rossi is the best manager at a hotel I have ever come across!

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1Thank Sandra V
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Sandra V, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location, great to here you enjoyed it. I will be sure to share your positive comment with Dante and I am glad that you chose Westin Xi’an as the hotel for your stay. If...

Nanjing, China
Reviewed 3 weeks ago via mobile

I am currently planning a trip to Beijing, Xian, and Hainan. For the stay in Xi'an, I was thinking staying in Westin. After a call with the hotel front desk. I was very disappointed at the response I got. Whenever I asked a question, the front desk lady was trying to transfer me to a different department. I can tell...

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Helpful?
Thank Wus001
TheWestinXian, Westin Experience Manager at The Westin Xian, responded to this review

Hello Wus001, Sorry for replyling late. My name is Jeff, Westin Experience Manager of Westin Xian. Thank you for providing us the feedback about our hotel service. Sorry for causing you with the disappointment and It would be great if you can elaborate a bit more about the experiences that you have encountered last time. You are welcome to reach...

Frankfurt, Germany
Reviewed 3 weeks ago

I was greeted with a great, helpful staff. The rooms were nice size, and the bathrooms were large and fantastic! The beds were also very comfortable There was a variety of food selections at breakfast. The location is convenient to public transportation, and easy to get a cab. Hotel is walking distance to the Wild Goose Pagoda. I already pre-arranged...

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Helpful?
Thank ttanniej
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear ttanniej, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location, great to hear that you had enjoyed staying with us and also the food selection in our seasonal taste restaurant. If you were to return to Xi’an in the future we do hope to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Stay in an exciting historic location, just steps from the Big Wild Goose Pagoda and Xian’s many cultural gems, as well as restaurants and an upscale shopping area. Guests also enjoy easy access to an array of multi-national companies. ... more   less 

Additional Information about The Westin Xian

Address: No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
Region: China > Shaanxi > Xi'an
Price Range: $124 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Xian 5*
Number of rooms: 320
Reservation Options:
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Also Known As:
The Westin Xian China/Shaanxi
Hotel Style:
#1 Family Hotel in Xi'an
#1 Business Hotel in Xi'an
#4 Romantic Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#5 Spa Hotel in Xi'an
#39 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Xian staff and other travellers.
9 questions
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Questions? Get answers from The Westin Xian staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“le 5eme etage donne acces au lounge club, un must”
 of 5 bubbles ericsoleil, 24 Mar 2017 | Read review
“Rooms on higher will be better. Actually this hotel is huge.”
 of 5 bubbles Jinuya, 12 Mar 2017 | Read review
“Rooms with Pagoda views are a must!”
 of 5 bubbles CaribbeanDoctor, 25 Feb 2017 | Read review
“love the rooms with pagoda view”
 of 5 bubbles Jingjingtravel, 30 Nov 2016 | Read review
“Pagoda views can be noisy, perhaps the other side is quieter”
  • In our room on arrival
 of 5 bubbles NickDidThat, 14 Nov 2016 | Read review
5 of 5