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Sheraton Xi'an Hotel

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Traveller (316)
Room & Suite (104)
Dining (21)
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Overview
  • Excellent29%
  • Very good51%
  • Average17%
  • Poor2%
  • Terrible1%
Travellers talk about
“platinum member”(3 reviews)
“star hotel”(15 reviews)
“nice stay”(5 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (839)
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Traveller rating
80
121
55
15
7
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LanguageEnglish
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80
121
55
15
7
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All reviewsplatinum memberstar hotelnice stayrooms are smallbit datedegg stationmodern hoteltour groupbuffet dinnervisit xi'anwestern breakfastancient citybell towernon smokingterracotta warriorsupgraded to a suitethe air conditioning
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1 - 5 of 278 reviews
Reviewed 5 weeks ago via mobile

Was booked into this hotel as part of a tour Group. Facilities were great and even catered for guests with take away coffee at the restaurant during breakfast. Only complaint was that it was a little far from the subway, other attractions and shopping. Would...More

Thank Darren C
Response from SheratonXian, Manager at Sheraton Xi'an HotelResponded 4 weeks ago

Dear Jatasha, Thank you for taking time and writing this review for us. As you mentioned, many guests love our take-away coffee and other food. For transportation, yes, we are not very close to subway, but bus stop next to our hotel provides several lines...More

Reviewed April 15, 2018

This is a modern hotel up to western standards. The rooms are reasonably large and very clean. There didn't seem to be much to see nearby. I went for a long walk to a mall. It took about 30 minutes. The breakfast was excellent with...More

Thank Stephen P
Response from SheratonXian, Public Relations Manager at Sheraton Xi'an HotelResponded April 16, 2018

Dear Stephen P, Thank you for taking time and writing this review for us. As what you mentioned, we adhere to follow Sheraton brand standards on hotel products and services to provide satisfying living experience to guests at home and abroad. For location you mentioned,...More

Reviewed April 12, 2018

The hotel is good, the rooms are clean and spacious and the breakfast was good with a nice variety. The location is not central though and if i had an option (part of a group) I would have chosen something more central.More

Thank Salim O
Response from SheratonXian, Public Relations Manager at Sheraton Xi'an HotelResponded April 16, 2018

Dear Salim O, Thank you for choosing us and taking time to write this review. Thank you for your compliments on our clean rooms and nice food. For hotel location you mentioned, relatively speaking, our hotel is located near the city central. Though it is...More

Reviewed February 10, 2018

we stayed here as part of a group visiting the city and famous Terracotta Warriors museum. The hotel was located with convenient taxi rides to downtown. The hotel building and general structure is reasonably new and very comfortable. The front desk staff very professional, helpful...More

Thank 60Rajesh
Response from SheratonXian, Online Distribution Executive at Sheraton Xi'an HotelResponded February 11, 2018

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. I had dealt your concerns with our related departments and managers, the...More

Reviewed December 20, 2017

Pro: spacious rooms, good breakfast, supportive staff. Affordable price. Location just 10 minutes from City center by taxi. Really nice breakfast. Con: Nothing particular to complain about Summary: an absolutely fair and good deal, we stayed there with our 2 boys (3 and 5) in...More

Thank Steffen A
Response from SheratonXian, Online Distribution Executive at Sheraton Xi'an HotelResponded December 24, 2017

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Free Parking
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Indoor pool
Details
Price range
US$90 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Xi'an
#13 Spa Hotel in Xi'an
#15 Luxury Hotel in Xi'an
#148 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$90 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Xi'an
#13 Spa Hotel in Xi'an
#15 Luxury Hotel in Xi'an
#148 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (316)
Room & Suite (104)
Dining (21)
Pool & Beach (5)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
Lavanyac8
February 20, 2017|
AnswerShow all 3 answers
Response from SheratonXian | Property representative |
Dear Guest We have the kettles in the room, but we didn't have the microwaves in the room. Thank you and best regards Belinda
0
Votes
Room Tips
"overlooking the front court yard"
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"Ask for updated room"
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"I do not know?"
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"Rooms high up supplies a view"
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