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Sheraton Xi'an Hotel

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785 Reviews from our TripAdvisor Community

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Showing 257: English reviews
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Melbourne, Australia
Reviewed 3 days ago NEW

I stayed 2 nights in Sheraton as part of a China tour. The staff were very polite and helpful. Pablo at the front office is an asset to this hotel as he is very fluent in English. He doesn't wait for you to approach him. He would come to you and do his best to help you. Location of the...

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Helpful?
Thank Sriyani
Dalian, China
Reviewed 1 week ago via mobile

The hotel is so sweet and staff kindly .we couple for travel to xian and choose Sheraton as our first stay . very beautiful decorate and delicious food.professional operator can answer problem on time. and concierge hopful and ready provide service at any time.

Review collected in partnership with 单个酒店
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Helpful?
Thank Mofei566
SheratonXian, Online Distribution at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Beijing, China
Reviewed 1 week ago via mobile

We stayed one extra night in Xian due to flight cancellation. Booked Sheraton in order to make up for bad luck and didn't regret! Fantastic room and great service also during late hours. Breakfast decent, not superb. Might be better now. If you wanna stay in central Xian (inside the walls), this is not for you. For business people yes....

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Thank LeoS684
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Reviewed 4 weeks ago via mobile

Since I read that people said it's dated so I didn't expect much. But upon arrival, I found it quite nice and up to standard. The neceasary amenities I can find in other Sheraton hotels are all there in the guest room. The buffet breakfast is worth a try also.

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Thank cyytravel
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Singapore, Singapore
Reviewed 22 March 2017 via mobile

Was on a business trip for 1 night this trip though; the lounge's service level was excellent once again. No.doubt and has demonstrated more than three times over.my stays in the last one year. Polite, caring and more.importantly, deliver what they.committed unlike other hotel. One employee in the hotel I must give credit to is YANG Bin. He is always...

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Thank sprint0929
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Atlanta
Reviewed 28 February 2017

We stayed at this Sheraton for a few nights as part of a tour of China. The check in process was quick despite the large number of people in our group. The staff is friendly and is eager to help. The room is clean and nicely decorated. The breakfast had lots of choices, including Chinese and Western items which was...

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Helpful?
Thank Larisa
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

Reviewed 20 January 2017

I've been to this hotel quite a lot. Staff is really nice, the hotel's rooms are under renovation which makes it sometimes noisy. Ask when you check in for a renovated room. Even if non smoking room, it can smell cigarette. Lounge is nice. Buffet dinner is a bit expensive but you have a large choice of food and drinks....

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Thank Gavinouff
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you and we are glad to see you had a nice trip in Xian and Shertaon Xian Hotel. We had over 20 years history and we are keeping improve the facilities year by year. we would like to recommend...

Sheffield, United Kingdom
Reviewed 15 January 2017

I stayed 3 nights here on a business trip. The hotel is well located, with a metro station and many restaurants in the vicinity. The breakfasts are good, with plenty of room and choice although the coffee was quite poor. The gym is small but well-equipped, and there is a reasonable swimming pool (remember to take a swimming cap!). The...

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Thank Pete M
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you and we are glad to see you had a nice trip in Xian and Shertaon Xian Hotel. I had dealt your concerns with our related departments and managers, the action for improving it had been taken. We had...

Shanghai, China
Reviewed 5 January 2017

Location is not far from the central area.This is an old hotel. The room is not innovative, but staff provide warm hospitality. always give quick response. The breakfast is yummy. I will recommend others to stay with.

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Thank Patrick M
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival....

London, England
Reviewed 16 December 2016

Location Located fairy near to the main central area of Xian, but just outside of the city wall. To get to say the main city temples it is 2-3km away, whilst the main airport is around 45 minutes drive away Room The SPG preferred room on the 16th floor was clean and cosy but somewhat dull and dated for their...

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Helpful?
Thank docdot
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your comment and your feedback is very important to us. It is our honor to service you and we are glad to see you had a nice trip in Xian and Shertaon Xian Hotel. We had over 20 years history and we are keeping improve the facilities year by year. we would like to recommend...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Region: China > Shaanxi > Xi'an
Price Range: $124 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Number of rooms: 365
Reservation Options:
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton
Hotel Style:
#10 Family Hotel in Xi'an
#13 Spa Hotel in Xi'an
#18 Luxury Hotel in Xi'an
#43 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Xi'an Hotel staff and other travellers.
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Questions? Get answers from Sheraton Xi'an Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you have air conditioning in running order.”
Sriyani, 24 Apr 2017 | Read review
“Seventh floor always had good rooms for me.”
Handles1973, 15 Dec 2016 | Read review
“The hotel is right in the middle of the town. All views are acceptable”
Desforneaux, 10 Nov 2016 | Read review
“quiet, clean and spacious”
sprint0929, 1 Nov 2016 | Read review
“Avoid corner rooms. A lot of space is taken up with a hall way within the room.”
caulleys, 13 Sep 2016 | Read review
5 of 5