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Sheraton Xi'an Hotel

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Traveller (306)
Room & Suite (104)
Dining (21)
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Overview
  • Excellent29%
  • Very good51%
  • Average17%
  • Poor2%
  • Terrible1%
Travellers talk about
“platinum member”(3 reviews)
“star hotel”(15 reviews)
“nice stay”(5 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (838)
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Traveller rating
80
121
55
15
7
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80
121
55
15
7
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All reviewsplatinum memberstar hotelnice stayrooms are smallbit datedegg stationbuffet dinnerhotel lobbyvisit xi'anwestern breakfastbell towerancient citynon smokingterracotta warriorsupgraded to a suitethe air conditioningchinese food
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11 - 15 of 278 reviews
Reviewed October 26, 2017 via mobile

Stayed for three nights at this hotel and were treated personally, professionally and very friendly. The room has a special style which you either like or don't. Ideally located near the wild goose pagode.More

Thank pilot1953
Response from SheratonXian, Manager at Sheraton Xi'an HotelResponded October 26, 2017

Dear guest, Thank you for choosing our hotel and taking time to write this review with positive comments. Yes, as what you said, our hotel is not far away from the wild goose pogoda, and also we are closer to the Bell Tower~ Welcome to...More

Reviewed October 16, 2017

We recently stayed here for 2 nights on a visit to China. It was very clean and the hotel was more than sufficient for our family of 4. These are "china" size beds. We had a room that had 2 full size beds, but they...More

Thank mavwu
Response from SheratonXian, Manager at Sheraton Xi'an HotelResponded October 24, 2017

Dear guest, Thank you for taking time and writing this review for us. I apologize that you and your family did not have a good living experience at our hotel. I strongly recommend that you can book 2 rooms for 4 persons, as gennerally speaking,...More

Reviewed September 17, 2017

Super Large Bed and we had a 3rd fold up bed put in he room. Still had room to move. Great Breakfast even with take away Coffee. First time we have had a good western breakfast in Taiwan and China travels.More

Thank Judi J
Response from SheratonXian, Manager at Sheraton Xi'an HotelResponded September 21, 2017

Dear guest, Thank you for taking time and writing this review for us with compliments on our room and food. We will continue to provide good products and services to all guest and leave them the best living experience. We sincerely welcome you to come...More

Reviewed September 15, 2017

Visite in late August The hotel is run down and not well managed! Hardly anyone speaks English, especially at the reception. When I asked for a quiet room, they gave me a room with 4 large colling engines outside the window (diameter over 6 meters)....More

Thank BonifaciusCH
Response from SheratonXian, Manager at Sheraton Xi'an HotelResponded September 21, 2017

Dear guest, Thank you for taking time and writing this review. I am so sorry that you did not have a good living experience at our hotel. The problems you mentioned have already been passed to related department head, which also drawed attention from hotel...More

Reviewed August 13, 2017 via mobile

It's very good value for money. Very clean, professional staff and a comfortable bed. Wifi works well as does the air conditioning. Pleanty of restaraunts close by as is a large shopping mall. I'll stay here again.

Thank Peter M
Response from SheratonXian, Manager at Sheraton Xi'an HotelResponded August 20, 2017

Dear guest, Thank you for taking time and writing this review for us. We look forward to seeing you again. Have a nice trip! Best regards, The Management Team

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Free Parking
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Indoor pool
Details
Price range
US$101 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Xi'an
#13 Spa Hotel in Xi'an
#15 Luxury Hotel in Xi'an
#144 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$101 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Xi'an
#13 Spa Hotel in Xi'an
#15 Luxury Hotel in Xi'an
#144 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (306)
Room & Suite (104)
Dining (21)
Pool & Beach (5)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
Lavanyac8
February 20, 2017|
AnswerShow all 3 answers
Response from SheratonXian | Property representative |
Dear Guest We have the kettles in the room, but we didn't have the microwaves in the room. Thank you and best regards Belinda
0
Votes
Room Tips
"overlooking the front court yard"
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"Ask for updated room"
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"I do not know?"
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"Rooms high up supplies a view"
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