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Grand Metropark Hotel Xi'an

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609 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Metropark Hotel Xi'an
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Showing 245: English reviews
Reviewed 27 June 2016

We stayed here as part of a tour holiday of China.The rooms are in need of a little TLC but very clean. The city walls are a short stroll away. I found the food in this hotel to be good and at least it was hot. The staff seemed pleasant. The roads in Xi'an are a nightmare to cross. We...

Thank patmacEdinburgh
Galway, Ireland
Reviewed 25 June 2016

Stayed as part of an organised tour. The hotel is walking distance to old city wall, bell tower, drum tower etc. Hotel was dated and in need of uplift. Staff were very helpful. There was no bar in the hotel but drinks were served in the lounge (with additional 15% service charge) - drinks were very expensive and stopped serving...

Thank 123Margaret4711
Reviewed 11 June 2016

Nice hotel in a good location in Xian, walking distance to most tourist, shopping and eating points. Direct bus available to and from the Airport every half hour for RMB25, taxi is around RMB165 and takes roughly the same time. The hotel is showing its age but we are use to this with most Chinese owned hotels. Room was large...

Thank AussieTravelCouple
County Dublin, Ireland
Reviewed 1 June 2016

we stayed in this hotel as part of an escorted tour of china , the staff were friendly and helpful the food was good but the wine was expensive. The bar service closed at 11pm which was not good if you fancied a night cap after a long day sightseeing. I like the décor of the hotel you knew you...

Thank Alan O
Stafford, United Kingdom
Reviewed 21 May 2016

We were upgraded to a suite in the hotel, which was very nice and well appointed with all the facilities you could need. Free wifi available in the room. Hotel is close to the ancient city wall and parks and within walking distance of the the drum/bell towers, would recommend doing a tour of the city by night to experience...

Thank OttleyFamily
Reviewed 4 May 2016 via mobile

I agree with the reviewer who described this hotel as the low point in their escorted tour. The rooms are dirty, the carpet in the rooms and in the dining room were filthy. Not enough towels even for 2 people. No safe. Several in our tour mentioned stopped up sinks or broken shower heads. The dining room was packed with...

2Thank Boocalligraphy
Guest_Relation_GSC, 前廳部經理 at Grand Metropark Hotel Xi'an, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us...

Dungarvan, Ireland
Reviewed 1 April 2016

We stayed in this hotel as part of an escorted holiday to China so we had no say in the choice. It is true to say that The Grand Metropark was the 'lowlight' of our twelve day trip. If this hotel has already been booked for/by you, then panic not, it is a clean, well-located place to stay. However, if...

Thank MMMH
Guest_Relation_GSC, 前廳部經理 at Grand Metropark Hotel Xi'an, responded to this review

Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.

Shah Alam, Selangor, Malaysia
Reviewed 15 February 2016

Located near to city center, this hotel is accessible to some shopping and tourist attraction by 20mins walk. Generally the hotel was a little old, but rooms are decently maintained. There were convenient stores around the hotel and just opposite there are some fast food too. Sleep quality was okay, and breakfast spread could have been more variety.

Thank BensonLong
Singapore, Singapore
Reviewed 23 January 2016

Stayed at this hotel for 5 nights in 3 different rooms as we were travelling in and out of Xi'an for our tour. No complaints, this hotel was better than what we were expecting from reading other reviews. The room on our first night was the best, when we had the adjoining rooms at the end of corridor which was...

3Thank OPY_11
Guest_Relation_GSC, Guest Relations Manager at Grand Metropark Hotel Xi'an, responded to this review

I have just read the glowing review you gave in our Guest Questionnaire, and I would like to personally thank you because of it. It is very nice to know that the friendliness of our staff impacted your stay so positively. I hope that the rest of stay in China goes well

Leicester, United Kingdom
Reviewed 9 November 2015

Stayed at this hotel for 1 night in October as part of a group tour of China so didn’t use all the facilities but found it to be friendly, spotless and central. Plenty of bars, restaurants, shops in immediate vicinity and about 20 minutes stroll to ancient walls. Large king-sized bedroom, a little tired in décor but spotless. Room facilities...

1Thank VML2014

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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Grand Metropark Hotel Xian Located within the historical city walls, in the heart of the shopping and entertainment area, close to the business and government districts. It only takes 10 minutes to the Xi'an Railway Station and about 1 hour to the eighth wonder of the world--Terra Cotta Warriors by car while it is 43 kilometers from the Xi'an Xianyang International Airport. It is also conveniently located close to the Shaanxi Provincial Museum, the Bell Tower and the Big Wild Goose Pagoda.Grand Metropark Hotel Xi'an has 315 guest rooms, several restaurants as well as various conference and recreational facilities offering free WIFI and parking.In a new day, you may jog along the ancient city or enjoy the combination of its fashion and history. At the end of the day, you may take a rest in Oasis Lounge charming of the nature via listening attentively to water flowing and birds twittering, watching aromatic herbs and fishes playing. At this cozy moment the whole day shall be pleasing and colorful. ... more   less 

Additional Information about Grand Metropark Hotel Xi'an

Address: No.158 Dongda Street, Beilin District, Xi'an 710001, China
Region: China > Shaanxi > Xi'an
Price Range: $68 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Metropark Hotel Xi'an 4.5*
Number of rooms: 315
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Also Known As:
Hyatt Regency Xi An
Hyatt Xi An
Grand Metropark Hotel Xi'An China/Shaanxi
Hotel Style:
#17 Spa Hotel in Xi'an
#30 Best Value Hotel in Xi'an
#30 Luxury Hotel in Xi'an
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In the heart of the city, walking distance to everything if you are reasonable fit.”
 of 5 bubbles AussieTravelCouple, 11 Jun 2016 | Read review
“the rooms on the higher floors have good views of the city”
 of 5 bubbles alano869, 1 Jun 2016 | Read review
“Request an upper floor non-smoking room”
 of 5 bubbles OttleyFamily, 21 May 2016 | Read review
“Higher floors are less noisy from street (9th was good)”
 of 5 bubbles VML2014, 9 Nov 2015 | Read review
“After check out request you are present when they inspect the room for missing items”
 of 5 bubbles FareedFortWorth, 8 Jul 2015 | Read review
5 of 5