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We stayed 2 nights at the adjacent Sofitel and then 2 nights at the Grand Mercure Xian on Renmin Square because of the pricing fluctuations over the period 30 Mar - 3 Apr 2017. Verdict spend the extra and stay at the Sofitel for a...More
The photo for this listing of the Grand Mercure is actually of the Mercure. For a photo of Grand Mercure see Mercure i.e. the photos for these listings are the wrong way round. I know this as I was there at the Grand Mercure for...More
Response from SofitelXian, Manager at Grand Mercure Xian on Renmin SquareResponded 4 February 2018
Thank you for your review.
Your feedback is very important and thank you for pointing it out. I've shared your comments with my colleague for follow up.
Once again, thank you.
We look forward to welcoming you again in the near future.
Stayed for two nights. The room seemed big and very good value for your money with nice rooms Location was good, near bell tower and just a short walk to city centre. I could walk every were, very good staff, English was great no problems...More
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Response from SofitelXian, other at Grand Mercure Xian on Renmin SquareResponded 1 February 2018
Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us.
We are very glad to know that you've enjoyed your recent stay with us. Your satisfaction motivates us greatly to do it...More
The reception were attentive and offered to help out on many occasions including directing us to the local ‘eat street’, offering complimentary luggage check-ins (as we were catching an overnight train that night, we had to checkout) and giving detailed explanations on how to visit...More
Response from SofitelXian, Guest Experience Manager at Grand Mercure Xian on Renmin SquareResponded 21 January 2018
Thank you for staying at Grand Mercure Xi'an on Renmin Square and taking the time to share your experience with us.
Every day, my colleagues and I are putting a lot of efforts in striving for excellent guest experience, and your kind feedback...More
While the room and facilities at the hotel are great I have to commend the front desk staff and concierge. They went above and beyond to help locate my phone that I had left on the airport shuttle. Always greeted me with a warm smile...More
Response from SofitelXian, Guest Experience Manager at Grand Mercure Xian on Renmin SquareResponded 9 January 2018
Thank you for providing us with the gift of feedback.
Every day, my colleagues and I are putting a lot of efforts in striving for excellent guest experience, and your kind feedback gives us great motivation to do it even better. I've shared...More