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Shangri-La Hotel,Xian

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#4 of 2,550 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel,Xian
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1,394 Reviews from our TripAdvisor Community

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Showing 595: English reviews
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Reviewed 1 week ago via mobile

I've been fortunate to stay at beautiful hotels all around the world. This is one of the BEST without doubt. The service was warm, thoughtful and friendly. In particular the service from Grace Zhang and also Grace (reception/Horizons Club) was outstanding. We were made to feel at home - especially our children. They felt very special with the children's amenities....

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Helpful?
Thank Jackie C
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Jackie C, What a lovely review! We are really pleased to hear that you enjoyed your stay here. Your generous comments will be shared with Grace and a broader hotel team. We’ll continue to deliver the Shangri-La hospitality to all guests and look forward to your next stay with us in the near future. Have a pleasant day. Yours...

Reviewed 1 week ago via mobile

This was a good, very clean hotel. We visited with our tour group, and it seems to be very popular with tourists visiting the Terra Cotta Army. Be prepared for a very polluted city. We could hardly see a thing out of our hotel window, but the Terra Cotta Army is worth a visit to this area. The restaurant was...

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Helpful?
Thank PegKay
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear PegKay, Thank you for taking the time to share your valuable feedback with us. It is with regret to read that your stay with us have not been entirely satisfactory. We have taken note of your feedback, rest assure we will take immediate actions to improve our service. We hope to be able to welcome you again, in the...

Baton Rouge, Louisiana
Reviewed 1 week ago

Lovely, well appointed hotel room of average size. Had Horizon Club access with nice happy hour (food and drinks). The club has a view of Xian but the smog clouded the view. More than adequate buffet breakfast.

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Helpful?
Thank WiseWorldTravelers
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear WiseWorldTravelers, Warmest greetings from Shangri-La Hotel, Xi'an! Thank you for choosing to stay with us and for your kind words. My team and I, are glad that you have enjoyed your stay with us, and hope to continue to impress you when you next stay with us. Have a pleasant day and see you soon. Yours sincerely, Markus Christ...

Brooklyn, New York
Reviewed 1 week ago via mobile

This was an excellent hotel with great service, very comfortable rooms and nice gardens, a lovely pool and spa. The concierge was helpful and arranged a great city tour with a very well informed and guide who was flexible about where we went and always entertaining. The room make-up service was great and the restaurants good - we ate later...

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Helpful?
Thank jaybarn55
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear jaybarn55, What a lovely review! We are really pleased to hear that you enjoyed your stay here. Your generous comments about hotel facilities as well as service will be shared with a broader hotel team. We’ll continue to deliver the Shangri-La hospitality to all guests and look forward to your next stay with us in the near future. Have...

Shanghai, China
Reviewed 1 week ago

We stayed at Shangri-La as it was close to downtown and we were only there one night. Took my parents to see the Warriors while they were visiting China. We booked the half day tour through the front desk and had an excellent time. Penny took great care of us, kept my kids interested and helped us shop at the...

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Helpful?
Thank charrison119
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear charrison119, Warmest greetings fromShangri-la Hotel, Xi'an! Thank you for the kind and encouraging feedback. We are very happy to know that you have enjoyed your stay with us, especially the service from Penny. We look forward to impressing you again, during your next trip to Xi'an. Have a pleasant day. Yours sincerely, Markus Christ General Manager

tulsa, United States
Reviewed 2 weeks ago

Another great China Hotel Chain. These folks know how to make you feel welcome and do it with style. Yale, our tour guide with Alexander+Roberts, said we were lucky to get this hotel as our home base while visiting the Terra cotta soldiers. And, boy, was he right!! The accommodations were wonderful as was the food. Even with all the...

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Helpful?
Thank Robert M
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Robert M, Thank you for your lovely comments about your recent stay with Shangri-La Hotel, Xi’an. I'm glad to hear that you were pleased with your overall experience, especially accommodations and food. The team is always at your disposal and we look forward to welcoming you back again in the not too distant future. Yours sincerely, Markus Christ General...

Reviewed 3 weeks ago via mobile

Good breakfast, clean rooms. Little to much perfume in the lobby, but that might have been due to the guests. Good service, nice staff. 700 meters to the metro. I can recommend the trip to the terra cotta army, the guide called "June" talks almost perfect American English.

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Helpful?
Thank Uwe H
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Uwe H, It is great to hear that you have enjoyed your stay with us at Shangri-La Hotel, Xi’an! I hope we have an opportunity to welcome you back one day. Have a pleasant day! Best regards, Makus Christ General Manager

Shanghai, China
Reviewed 3 weeks ago

As has always been the case with Shangri-la hotels the stay here was great. This hotel is located in the science district outside of the city wall, but with a mall and metro nearby and the option of quick taxi rides, it's an excellent place to relax as well as a base to explore the sites of the city. It...

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Helpful?
Thank David H
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear David H, Thank you for your lovely comments about your recent stay with Shangri-La Hotel, Xi’an - Great Place to Stay Away from the Bustle of the Main City. I'm glad to hear that you were pleased with your overall experience, especially our horizon lounge service. I will share this with our staff and trust this is their best...

Naples, Florida
Reviewed 3 weeks ago

This hotel had a lovely lobby, as most of the Shangri-La Hotels have. The room was spacious, the bed was very comfortable, and the room was very clean. The food was fair at the hotel. The hotel staff were delightful.

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Helpful?
Thank nice/taste
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear nice/taste, Thank you for choosing to stay with us and taking your time to review us. I am glad to hear you have enjoyed your stay at Shangri-la Hotel, Xi’an. To delight our guests every time by creating engaging experiences from hearts is our service philosophy. The team is always at your disposal and we look forward to welcoming...

Reviewed 4 weeks ago

Very nice hotel with excellent services including 25 meters long swimming pool. The breakfast and food in general is really good too. The staff is very helpful and speaks fluent English. I actually left my phone behind, but Angel saved me :)

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Helpful?
Thank Marko H
SLXN-GM, General Manager at Shangri-La Hotel,Xian, responded to this review

Dear Marko H, Warmest greetings from Shangri-La, Xi'an. Thank you for the kind and encouraging feedback. We are very happy to know that you have enjoyed your stay with us, especially our service. We look forward to impressing you again, during your next trip to Xi'an. Take care and see you soon. Yours sincerely, Markus Christ General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 

Additional Information about Shangri-La Hotel,Xian

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Region: China > Shaanxi > Xi'an
Price Range: $147 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#4 Spa Hotel in Xi'an
#5 Family Hotel in Xi'an
#35 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel,Xian staff and other travellers.
7 questions
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Questions? Get answers from Shangri-La Hotel,Xian staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“anywhere on the 11th or 12th floor”
robertmT8999SW, 10 Apr 2017 | Read review
“Upgrade to the the Club level. The Lounge provides an excellent spot to relax in the evenings.”
davidhL9267ZE, 30 Mar 2017 | Read review
“City View Rooms pack a good view in the evenings.”
ashrags2017, 7 Mar 2017 | Read review
“Use the horizon club”
B5053ZXgaryl, 8 Jan 2017 | Read review
“floors 14 which I lived has a good view, and also be quiet”
yanhuili, 10 Dec 2016 | Read review
5 of 5