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Shangri-La Hotel,Xian

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Traveller (362)
Room & Suite (91)
Dining (40)
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Overview
  • Excellent60%
  • Very good33%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“thai restaurant”(52 reviews)
“yi cafe”(28 reviews)
“horizon club”(36 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Shangri-La Hotel,Xian
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Offers from Shangri-La Hotel,Xian
Special Offer: Book Direct and Save
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Reviews (1,577)
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694 results
Traveller rating
468
167
43
10
6
Traveller type
Time of year
LanguageEnglish
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468
167
43
10
6
Show reviews that mention
All reviewsthai restaurantyi cafehorizon clubsiam gardentour managerguest relationslobby loungeart museumthe terra cotta warriorsthe general managerbusiness tripmemorable stayexcellent hotelbreakfast buffetterracotta armyspecial thankswould highly recommend this hotel
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1 - 5 of 694 reviews
Reviewed yesterday

We had a very nice room with a broad view over the gray city. In the day-time it looked like dystopia with hazy sky, gray buildings, lots of construction everywhere, but at night, the lights all perked up. Though not as bright as other cities...More

Thank tourist22903
Reviewed yesterday

The hotel is located in a new district of Xi'an so don't expect any views of the city walls, but it's nicely designed and attractive. Rooms are spacious and comfortable. This was my second stay, and I would stay there again. Check-in was slow. Room...More

Thank FioTravels
Reviewed 1 week ago via mobile

Fantastic 3 nights spent at the shangri la , Xian when we toured Xi’an visiting the terracotta warriors .Simply superb hotel with comfortable beds , super clean bathrooms and a wonderful breakfast buffet . Air conditioning is 5 stars and the swimming pool - temperature...More

Thank Priya S
Response from ShangriLaXianMgmt, General Manager at Shangri-La Hotel,XianResponded 1 week ago

Dear Priya S, You kept it short and sweet. Thank you for the generous review! I am glad to hear you have enjoyed every aspect of your stay with us, from our facilities, service and foods. My team and I look forward to welcoming you...More

Reviewed 2 weeks ago via mobile

I’ve never had the pleasure of staying at a Shangri-La Hotel until my recent visit to Xian, China and I was so pleased with the experience. The service was great, the rooms are nice, although a bit on the smaller side, but still very nice....More

Thank Brian C
Response from ShangriLaXianMgmt, General Manager at Shangri-La Hotel,XianResponded 1 week ago

Dear Brian C, What a lovely review! Thank you for taking the time to share your great experience at our hotel. We are delighted to read about that our service and hotel facilities having impressed you. We do pride ourselves on exceeding our guest’s expectations...More

Reviewed 2 weeks ago

The room was certainly acceptable. It was a club floor room and well appointed. Hotel services were good and the staff eager to make me and my wife feel comfortable. WHen it came to the restaurant (YI) that's a totally different story. We tried to...More

Thank runbyfusion
Response from ShangriLaXianMgmt, General Manager at Shangri-La Hotel,XianResponded 1 week ago

Dear runbyfusion, Warmest greetings from Shangri-La Hotel Xi'an. Firstly, please allow me to apologise on behalf of the team, for the unpleasant experience you have encountered at Cafe. This is not the usual Shangri-La experience. Rest assure we will investigate the matter immediately and re-emphasize...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$143 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#11 Spa Hotel in Xi'an
#12 Luxury Hotel in Xi'an
#169 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$143 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#11 Spa Hotel in Xi'an
#12 Luxury Hotel in Xi'an
#169 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (362)
Room & Suite (91)
Dining (40)
Pool & Beach (3)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
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LAXAV8TR
March 11, 2017|
AnswerShow all 7 answers
Response from Joseph T | Reviewed this property |
The Hotel Fitness Centre is relatively large and the set up of which is of above average . MAchines and weight lifting equipment are of reasonable condition. It is considered sufficient for a frequent traveler.
0
Votes
RebelVirginia
January 5, 2017|
AnswerShow all 7 answers
Response from Tony P | Reviewed this property |
Yes, internet is available, most places provides free WiFi. But Google is not.
1
Vote
Room Tips
"The higher the better and go for deluxe range with access to the executive lounge, as food and drinks are so..."
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"garden view on the higher floor"
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"Rooms 12 and 14 are close to the elevators."
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"Book a Horizon Club room"
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