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Oakwood Residence Hangzhou

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#13 of 2,349 Hotels in Hangzhou
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Oakwood Residence Hangzhou
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221 Reviews from our TripAdvisor Community

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There are newer reviews for Oakwood Residence Hangzhou
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Showing 144: English reviews
Reviewed 27 May 2016 via mobile

I spent a whole month in the apartment. There is everything you need at such a long stay. It is certainly appropriate quality for the price. Very large selection of dishes for breakfast will allow everyone to find something for yourself. But the biggest advantage is the location of the hotel so that attractions such as West Lake are at...

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Helpful?
Thank Bernard G
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your extended visit to Hangzhou. We sincerely appreciate your comments and are delighted that you enjoyed your stay with us. With regards to your particular mention about our breakfast, we try our best to delight all nationalities who stay with us. Thank you again and we hope you return to...

Douglas, United Kingdom
Reviewed 21 May 2016

We booked a stay at the Oakwood Residence for 2 nights. Originally I had booked at the Marriott Hotel but the practical side of me kicked in and on a 3 week tour about China the idea of having a washing machine to refresh our anticipated full laundry sack 2 week into it was a major plus. So we selected...

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Helpful?
1Thank Robin M
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your recent holiday to this magnificent city. Your comments about your stay with us are extremely helpful and for that I would like to thank you. I will speak to our reception about allocation when 2 or more apartments are reserved and remind our lifeguards to pay more attention...

Reviewed 21 May 2016 via mobile

I stayed at the Oakwood Residence for several months during my stay in China and I had a great time there, thanks to the wonderful staff, very kind and helpful. Nice rooms, great breakfast, and excellent location to go around in the city. If you have to go to Hangzhou Oakwood is your place!

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Helpful?
Thank FabioQV
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. Thank you very much for your comments about our wonderful associates, fully equipped serviced apartments, our buffet breakfast and our very central location, which makes temporary living in Hangzhou all that much easier. I sincerely hope to welcome you back to...

Canada
Reviewed 28 April 2016

Spent 2 nights at the Oakwood Residence Hangzhou. I wish it was more, very beautiful room. The shower, Bathtub is interesting. I took a room on the 10th floor overlooking the streets, the view is awesome. I hear cars honking as I write this, but anyhow who stays here long enough knows that Chinese drivers love to honk their car...

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Helpful?
Thank PFDSWolfman
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your recent visit to this magnificent city. I am delighted you enjoyed your stay with us, and in particular enjoyed our breakfast buffet and the quality of our service. I believe you may have stayed in one of our studio apartments where our Oakwood designed standalone shower is adjacent...

copenhagen
Reviewed 6 April 2016

We went to the Oakwood for their popular breakfast buffet and it was definitely worth it! We arrived a little late on a Sunday but they were quick to seat us and get some complimentary lattes started for us. The selection was nice with some delicious western choices (especially the roasted meat) along side the usual Chinese fare. We only...

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Helpful?
Thank audrey9066
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your great review of our daily buffet breakfast. We believe that a good start to the day with a great breakfast selection is one of the core pillars of hospitality. I am so delighted to read your comments which highlight that our Kitchen and Service associates at Oakwood Residence Hangzhou are providing an exceptional experience to our...

Reviewed 9 March 2016 via mobile

I have been staying at this hotel for nearly two months. Everything including the buffet breakfast is good. The service is excellent and the waiters are nice and polite, especially a Mexican waiter Martin! He was very friendly and helpful!

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Helpful?
1Thank breaker_bun
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to make Oakwood Residence your home in Hangzhou. Your kind comments are very much appreciated. Our goal is to ensure the breakfast buffet suits the taste of all nationalities who reside with us and I am personally delighted to see you comment on this and enjoy our breakfast. I shall pass your recognition onto Martin and...

Beijing, China
Reviewed 1 January 2016

Hotel's location is good and convenient both for business traveler and vacationers. Room settings are generally comfortable with good bedding and well equipped kitchens. The hotel is doing some renovations and potentially rooms will get better. Some rooms are facing the busy street and can be noisy for some. Hotel services are friendly and efficient.

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Helpful?
Thank YQTA
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your recent trip to Hangzhou. I am delighted you found our apartments to be comfortable and to your satisfaction. We are currently refurbishing our South Tower Apartments which will be completed by the end of January. We have taken all precautions to ensure our guests are not disturbed by the...

Tokyo, Japan
Reviewed 8 December 2015

Spacious and fully furnished...I could live here! Service is great, too. I had an issue with wifi and the IT guy came up in under 5 minutes flat. The buffet had a great selection for Western and Easter travelers as well. The Western food, however, looked better than it tasted. :-/

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Helpful?
1Thank Jerome C
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. We very much appreciate your comments on our spacious, fully furnished and equipped, apartments along with our speed of service. Our daily breakfast and dinner buffet covers a wide variety of cuisine from different countries and we shall pay more attention to the taste of our western cuisine. Again, thank...

River Falls, Wisconsin
Reviewed 7 December 2015

My family of four stayed at the Oakwood Residence while I was on a business trip to Hangzhou. The room was spectacular with marble floors and fully loaded kitchens. The master bath was huge and the walk in closet bigger than our master closet at home. The room had great TV options including free on-demand movies. There were two downsides:...

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Helpful?
1Thank G7104DOchristopherm
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank your for choosing Oakwood Residence for your family during your recent business trip to Hangzhou. I am delighted you enjoyed your stay with us and thank you for your review. Our luxurious apartments are specifically designed to facilitate families who are relocating or staying for a longer period of time. I will personally follow up on the issue of...

England/China
Reviewed 1 December 2015

Everything expected of such a hotel plus a washing machine. Very comfortable rooms to the extent that I looked forward to being posted to Hangzhou. Second best breakfast buffet of all the hotels I used to frequent for work. There was a very good value Japanese/Korean style place upstairs in the neighboring complex.

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Helpful?
1Thank ChinaBathMat
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on your visit here in August. I am delighted you enjoyed your stay with us and very much appreciate your review. We are very proud of our breakfast buffet and try our best to ensure all nationalities who stay with us receive a good, healthy start every day. Our Fitness...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located within EAC Commercial Center, adjacent to Yellow Dragon Entertainment Complex, Oakwood Residence Hangzhou is 2.5 kilometers from West Lake and Wulin Square. Every comfortable and spacious apartment offers a fully equipped kitchen with separate living and dining area, washer/dryer, home entertainment system, complimentary high speed wired and wireless internet, large bathrooms with rain/drench showers, and the signature Oakwood soft posturepedic bed. Dining options include Oakroom where sumptuous buffet breakfasts and weekend dinner buffets are served along with Chinese a la carte and private dining. Oakleaf Restaurant and Bar offer western and Asian specialties along with a global selection of wines, craft beers, single malts and rare bourbons. The 24 hour Fitness Center has a 25 meter indoor heated lap pool and offers a full range of strengthening/cardio equipment with complimentary Yoga and Pilates classes. Car parking is complimentary for resident guests. ... more   less 

Additional Information about Oakwood Residence Hangzhou

Address: No.28 Jiaogong Road, Hangzhou 310012, China
Region: China > Zhejiang > Hangzhou
Price Range: $132 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Number of rooms: 321
Reservation Options:
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Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Hotel Style:
#7 Business Hotel in Hangzhou
#8 Family Hotel in Hangzhou
#13 Luxury Hotel in Hangzhou
#26 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Oakwood Residence Hangzhou staff and other travellers.
2 questions
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Questions? Get answers from Oakwood Residence Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Studios are ok but for long stays I would probably recommend a 1 bedroom or larger.”
robinm405, 21 May 2016 | Read review
“Specify if you want a no smoking room.”
123jeromec, 8 Dec 2015 | Read review
“If you want to use pool/gym, get a room in the same tower (can't remember which side)”
ChinaBathMat, 1 Dec 2015 | Read review
“Most likely they will upgrade your room so don't bother for a higher category”
royn206, 19 Sep 2015 | Read review
“High floor room with view in South tower”
chufa, 10 Sep 2015 | Read review
5 of 5