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Four Points by Sheraton Hangzhou, Binjiang

458 reviews
#20 of 2,497 Hotels in Hangzhou
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Traveller (166)
Room & Suite (41)
Dining (8)
Overview
  • Excellent36%
  • Very good48%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“railway track”(3 reviews)
“nice suite”(3 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
Rooms
Mar. 11Mar. 12
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (458)Write a Review
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All reviewsrailway tracknice suitebusiness travellersbusiness tripmc donaldgreat location for businesscorner roomwide spreadwest lakeconvenience storeroom upgradecontinental breakfastlobby barspacious roomsfitness centerdecent hotelchinese restaurant
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1 - 5 of 119 reviews
Reviewed 5 weeks ago

This hotel is a decent property with good sized rooms. Rooms are neat & clean with all basic amenities. Breakfast has wide spread & lots of veg options as well. There's a 24/7 convenience store, couple of restaurants including an Indian Restaurant & Mc Donald,...More

Thank sonalshomakash
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 2 weeks ago

Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, warmly look forward to your next visit!

Reviewed 9 November 2017 via mobile

Had to wait in line 20minutes to checkout on most recent stay! The carpet looks like it was used on street for long time. I was afraid and disgusted to step on it. Hotel feeling is very dusty/rusty... Staying here only cause it's faster track...More

Thank Adam S
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 2 weeks ago

Dear Guest, I am so sorry while heard about your comments which made you upset so much. However, appreciate for your writing, and definitely we will improve our service as per your mentioned points, and hope to see you again in near future. Your Four...More

Reviewed 29 October 2017 via mobile

Fast check in. Friendly staff, room was top floor, great ocean view. Room was clean, well appointed. Slept great. Breakfast was included, huge selection. One of the best buffets I have experienced. I would stay here againMore

1  Thank justrewardf4
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 2 weeks ago

Dear guest, Thank you very much for taking the time writing such a detailed response ! We are very glad to learn your valuable suggestions and gives us highly to praise, your support and recognition is the biggest power of our progress. We, in depth,...More

Reviewed 12 July 2017

I love the location. Eateries and traditional foot & body massage (clean, modern & fantastic skills) within 200meters from hotel. Macdonald within 50meters for those really crave for other options beside typical china food. We had few meeting lunches at their chinese restaurant and quality,...More

Thank Doris M
Management response:Responded 13 July 2017

Thank you very much for taking the time writing such a detailed response ! We are very glad to learn your valuable suggestions and gives us highly to praise, your support and recognition is the biggest power of our progress. We, in depth, believe we...More

Reviewed 6 July 2017 via mobile

I continue to take this hotel for the reviews I am on tripadvisor and above all to have figured I personally the difference of a 5 star hotel with one from 4 star The difference you see it just comes in for the hospitality received...More

Thank Bennyit j
Management response:Responded 6 July 2017

Dear Benny, Thanks for staying in Four Points by Sheraton Hangzhou Binjiang Hotel! First of all, thanks for your supports and helpful comments. We will always work hard and try our best to provide an unforgetable experience for all of your stay! We are looking...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$107 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Hangzhou
#20 Luxury Hotel in Hangzhou
#29 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Hangzhou
#20 Luxury Hotel in Hangzhou
#29 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (166)
Room & Suite (41)
Dining (8)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"higher floor, facing away from railway track"
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"BEG the staff to put you in a room far away from the elevator, might save noise and cigarette smoke smell."
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"High floor with street view will give you more sunlight"
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"any room makes you feel comfortable"
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