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Four Points by Sheraton Hangzhou, Binjiang

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Four Points by Sheraton Hangzhou, Binjiang
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399 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Hangzhou, Binjiang
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Showing 111: English reviews
Singapore
Reviewed 11 October 2016 via mobile

FP Hangzhou Binjiang is a no frills hotel, thus do not expect too much. Rooms are well-stocked but do not over expect. Decently close to tourist spots and also has a Macs nearby if you're feeling peckish in the night. The staff are also the usual, nothing that creates a lasting impression but also no lapses. It's a great hotel...

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Helpful?
Thank derekang1980
Management response:

Dear Guest, First of all, thank you very much for taking the time writing such a detailed response.We are very glad to learn your valuable advice,Your feedback is very important to us,We are committed to provide guests with the good faith, simple, comfortable experience, hope we can made great progress next time when you come.

Reviewed 19 September 2016 via mobile

Stayed at the four points for one night and everything was just OK. Fittings and furniture are not in the best condition but definitely usable. Couldn't sleep well as we could hear everything from outside. Do not really know why was that! Staff at the breakfast restaurant need some personal hygiene and service etiquette trainings. One young lady at the...

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Helpful?
Thank Anex G
Management response:

I am so sorry while heard about your comments which made you upset so much. We are very glad to learn your valuable suggestions. We will feedback your comments to the relevant departments, We, in depth, believe we will do better with your continuous support and trust in the future. Welcome back!

Santa Clara, California
Reviewed 24 August 2016 via mobile

Stayed here on a business trip. I was here over the weekend and was a bit disappointed with the location. There is no metro close by (still being built). It was not easy to find my way around. I did arrange for pickup from the airport and the hotel sent a member of staff to the airport and accompanied me...

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Helpful?
Thank Gordy75
Management response:

Dear Sir,First of all, thank you very much for taking the time writing such a detailed response. I feel so happy that you are satisfied with our service, room and food.Thank you very much for your valuable opinions. Hotel located near the beautiful qiangtang river, and only a bridge between the west lake scenic area,it's the best choice for business...

Jaipur, India
Reviewed 11 June 2016

I stayed here for 5 nights and the stay was very comfortable and relaxing. The rooms are very spacious with modern amenities. Location is also very good and the hotel staff is very courteous and helpful.

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Helpful?
Thank Abhiyant
FourpointsHZ, Public Relations Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Guest, Thank you for choosing our hotel to stay! We are very glad that you like our hotel,Your feedback is very important to us, warmly looking forward to your next visit!

Nanshan, Guangdong, China
Reviewed 26 May 2016 via mobile

I stayed in this hotel yesterday night. They charged me 1180 RMB as my friend booked this hotel through call on reception. So when i see the price of room i checked online and found price is 650 RMB to 900 RMB so they over charged me . Anyway as an experienced traveller i just leave this issue and checked...

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Helpful?
Thank Saurabh2020
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear guest,thank you writing so many comments and suggestions, I fell so sorry that you are depressed with our service, for the guarantee booking, you can change and cancel it 24 hours in advance, for the non guarantee, you can change and cancel it before you check in. for the room, if you prefer quiet environment, we can arrange quiet...

Pune, India
Reviewed 21 May 2016

This was one of the most comfortable place due to its staff and service. But now i think that it is a thing of past. The service element is now seen in patches and not as an norm. Shifted from being a big fan to neutral SPG gold customer. Surprised to see the reduced size of glasses in the restaurant,...

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Helpful?
Thank Ashutosh W
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

First of all,thanks for your affirmation of the past, I am so sorry while heard about you are upset with our service.we will make a summary and improve our service ,and we looking forward to see you again in near future.

China
Reviewed 13 May 2016

The hotel is a typical Four Points standard. The rooms are actually quite nice, but the lobby is starting to show a little age. I did have a wonderful experience with the staff though. I had dropped my wallet at the breakfast buffet, fortunately my business card was in there, they called me and I retrieved everything intact from the...

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1Thank HandOfGuido
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Thank you for choosing our hotel to stay, We are very glad that you have a wonderful experience with our staff ,Your feedback is very important to us, warmly look forward to your next visit.

Boston, MA
Reviewed 24 April 2016

I stayed here on two occasions - both for one night only, and I got in late and had to leave early next morning. As such, I can only rate it for the room and the breakfast. The room was well-appointed, had an ironing board, and was comfortable. The only downside was that my room was right by the train...

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Helpful?
Thank NATraveler2014
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear guest, Thank you very much for taking the time writing such a detailed response ! We are very glad to learn your valuable suggestions and gives us highly to praise, your support and recognition is the biggest power of our progress. We, in depth, believe we will do better with your continuous support and trust in the future. welcome...

Kuala Lumpur, Malaysia
Reviewed 24 April 2016

I booked 2 rooms for a night stay and to our pleasant surprise, we were upgraded to a Suite with two bedrooms and a living room for our enjoyment There were variety of fresh fruit basket and yummy cookie placed in each bedroom to welcome us too! In terms of location, it was only 10 minute drive to West Lake...

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Thank 17Valencia
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear guest, Thank you very much for taking the time to write a review for our hotel. We appreciate your feedback and hope to welcome you back again soon. Your Four Points Team

Jaipur, India
Reviewed 13 April 2016 via mobile

Good looking hotel, great staff. Unfortunately, it has started to look dated now. The carpeting is old and dirty. The room had a smell of cigarette smoking. Even though it was a non smoking room. The breakfast spread does its best to cover up for the short coming at other ends. But the location is good, has a convenience store...

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Helpful?
Thank navin_jaipur
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Sir, First of all, thank you very much for taking the time writing such a detailed response. We have forwarded it to our housekeeping department with a note to take better care. I am so sorry while heard about your comments which made you upset and definitely we will improve our service as per your mentioned points. Please let...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Four Points by Sheraton Hangzhou, Binjiang

Address: No.868 Dongxin Avenue, Binjiang District, Hangzhou 310051, China
Region: China > Zhejiang > Hangzhou
Price Range: $128 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Hangzhou, Binjiang 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
Four Points By Sheraton Hangzhou, Binjiang Hotel Hangzhou
4 Points By Sheraton Hangzhou, Binjiang
Four Points Hangzhou
Hotel Style:
#12 Business Hotel in Hangzhou
#24 Luxury Hotel in Hangzhou
#30 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Four Points by Sheraton Hangzhou, Binjiang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor with street view will give you more sunlight”
  • Streetview from King Room
  • Average size bathroom
  • Living Area of King Room
  • King Room
 of 5 bubbles 391benjaminl, 4 Feb 2017 | Read review
“any room makes you feel comfortable”
 of 5 bubbles BenB732, 13 Oct 2016 | Read review
“Avoid rooms towards the back and railway track”
 of 5 bubbles Ashu2shW, 21 May 2016 | Read review
“Higher floor to keep away from noise from bar / restaurant”
 of 5 bubbles 331JohnM, 20 Jan 2016 | Read review
“accessible, business oriented, easy”
 of 5 bubbles 945zacharys, 16 Jul 2015 | Read review
5 of 5