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InterContinental Hangzhou

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#9 of 2,327 Hotels in Hangzhou
Certificate of Excellence
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InterContinental Hangzhou
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312 Reviews from our TripAdvisor Community

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Showing 148: English reviews
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Reviewed 3 weeks ago

The Intercontinental is truly quite a showpiece of a hotel - resplendent among the modern Hangzhou skyline, like a golden egg, or golf ball... as I alluded to in the title. I had a very nice stay here. I found the facilities excellent, the rooms had a very high finish to them, most staff could speak passable English and the...

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Helpful?
Thank lukeyboy95
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear lukeyboy95, Thank you for taking the time to write a review after your stay with us. We are glad to hear that you had a very nice stay here. InterContinental Hangzhou is located in Hangzhou Qianjiang CBD, which is very convenient for transport. Its unique design and magnificent golden global architecture make hotel to be one of the city’s...

Barendrecht, The Netherlands
Reviewed 3 weeks ago

The Intercontinental Hotel lays next to the river in Hangzhou, the check in was fast and we where upgraded to room (1579) which lay's on the front of the hotel and is overlooking the lights on the Hangzhou river. We did have the room together with the club-lounge acces which gives you acces to a bussiness centre and lounge on...

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Helpful?
Thank IAPA-TRAVELER
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear IAPA-TRAVELER, Thank you for spending the time to write a review after stay in InterContinental Hangzhou. We are glad to hear that you had a great time in our hotel. It is always refreshing to receive such positive comments especially when it is regarding the team here. Our staffs are always willing to help our every guest create a...

Shanghai, China
Reviewed 16 January 2017

The hotel itself is very good, standard rooms are very confy and well stocked as any other of the Intercontinental brand. I stayed for three nights during my trip to Hangzhou, the front desk staff was very nice and helpful, even offered taxis for us to move around the city. The buffet restaurant was quite good, with many options to...

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Helpful?
Thank jackiewilsonpetr2017
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear jackiewilsonpetr2017, Thank you for taking the time to share your experience with us after your recent stay at InterContinental Hangzhou. We are glad to know you have a wonderful experience here. I could not agree with you more that we are extremely lucky with such a unique design and magnificent golden global architecture. Hotel guests can enjoy scenic views...

Asia
Reviewed 3 January 2017

We stayed 4 nights and this is my review: This is a nice new hotel, nice from far, but far from nice. 1) Ambassador club upgrade - don't expect much, they don't really bother to acknowledge the benefits, even I'm at SPIRE Level. I had to negotiate for it. 2) Location is very far from any activities - no shopping,...

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Helpful?
Thank PFirst123
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear PFirst123, Thank you for taking the time to share your experience with us after your recent stay at InterContinental Hangzhou. Please accept my apologies for any inconvenience during your stay. I have shared with our Front Desk Manager about the situation you faced; we will take additional training exercises about the Club benefit knowledge to improve our service delivery...

Los Angeles, California
Reviewed 1 January 2017

This is a very beautiful hotel from outside, pretty much a golden giant disco ball, what is not to love. but then you start noticing things... I stayed in this hotel for couple of nights during a business trip. good parts: * pretty iconic hotel * Bell service and check in, quick and friendly * Rooms are spacious and it...

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Helpful?
Thank BobbyPtravels
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear BobbyPtravels, Thank you for taking the time to post a detail review after stay in InterContinental Hangzhou. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. Please accept my apologies for all the inconvenience during your stay. I have passed these onto...

Reviewed 19 December 2016 via mobile

Stayed one night at Intercontinental Hangzhou with my international team and had a wonderful experience. The hotel building is absolutely gorgeous which is a golden sphere located in the Binjiang New Area. The staff are professional and kind. Our rooms were upgraded with a fabulous view of the lake. They treated their members well with complimentary Wifi and Executive lounge...

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Helpful?
Thank Wing Z
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear Abdkflr, Thank you for taking the time to share your experience with us after your most recent stay at InterContinental Hangzhou. I am delighted to hear the hotel as well as service from our team met all your needs and expectations and it is comments like this that they strive towards every day. InterContinental Hangzhou is located in beautiful...

Nanjing, China
Reviewed 15 December 2016 via mobile

Interesting building with quite a stunning architecture. Rooms are narrow but long. All seem to have a view of the city, river etc.. Staff are friendly, English skills through out. Breakfast was normal quality you expect from Intercontinental. I didn't venture out to see how well placed it is.

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Helpful?
Thank AndyBallasb
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear AndyBallasb, Thank you for taking the time to post a review after stay in InterContinental Hangzhou. Your kind comments about the staff is much appreciated. The staff will be absolutely thrilled to know their hard work is being recognized. InterContinental Hangzhou is located in beautiful and scenic Hangzhou Qianjiang CBD; the hotel is nestled in the pride of the...

Dubai
Reviewed 2 December 2016 via mobile

Very happy to stay at this property. Stayed for three nights. Welcoming staff. Concierge head is the best person. Restaurants in the hotel makes life much easier. Would recommend this hotel any day. Thankyou.

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Helpful?
Thank anshulganga
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to post a review after stay in InterContinental Hangzhou. I am pleased to hear that you have a great time. Your kind comments about the restaurant we provide are appreciated. The staff will be absolutely thrilled to know their hard work is being recognized. We do hope that we will have the opportunity to...

Cambridge, United Kingdom
Reviewed 30 November 2016

Interesting architecture (and the biggest hotel atrium I've ever seen); high-spec and very comfortable rooms; excellent food (breakfast, lunch and dinner). The top floor of the hotel has an very well equipped fitness suite with a full sized (curved) swimming pool and sauna. But the very best that can be said of this hotel is that the staff are excellent:...

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Helpful?
Thank PNC151
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to post a review after you stay with us. It is always refreshing to receive such positive comments especially when it is regarding the team here. It is comments like this they strive towards every day. I could not agree with you more that we are extremely lucky with unique design and magnificent golden...

Hong Kong, China
Reviewed 20 November 2016

Very attractive from its appearance to the room. Great view. Service was marvellous. Front Desk, Billy, was kind and professional, introduced have me signed up for IHG membership and start enjoying different benefits. Housekeeping and breakfast wait staff were friendly and attentive. Will be back :)

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Helpful?
Thank JoNavigates
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to post a review after stay in InterContinental Hangzhou. I am pleased to hear that you have a great time.Your kind comments about the food and service we provide are appreciated. The staff will be absolutely thrilled to know their hard work is being recognized. we do hope that we will have the opportunity...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Babysitting

Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Region: China > Zhejiang > Hangzhou
Price Range: $198 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
Reservation Options:
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Also Known As:
Intercontinental Hangzhou Hotel Hangzhou
Hotel Style:
#5 Spa Hotel in Hangzhou
#8 Luxury Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#10 Family Hotel in Hangzhou
#44 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hangzhou staff and other travellers.
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Questions? Get answers from InterContinental Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at the river side, and as hi as possible”
  • Room (2)
  • Room (1)
  • Room (3)
 of 5 bubbles IAPA-TRAVELER, 2 Feb 2017 | Read review
“Avoid, go somewhere else”
 of 5 bubbles PFirst123, 3 Jan 2017 | Read review
“I would stay here for Business, not for a vacation spot.”
 of 5 bubbles BobbyPtravels, 1 Jan 2017 | Read review
“For a small expense, a view of the river is well worth it.”
 of 5 bubbles PNC151, 30 Nov 2016 | Read review
“Overlooking the river”
 of 5 bubbles shaneh589, 23 Oct 2016 | Read review
5 of 5