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InterContinental Hangzhou

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#9 of 2,333 Hotels in Hangzhou
Certificate of Excellence
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InterContinental Hangzhou
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315 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Quezon City, Philippines
Reviewed 26 May 2015

Good Points : Service is imprecable, the rooms is so stunning. the building design is so iconic. the shower experience is one of the best. All the controls are easy to use. No need for assistance. Points for improvement : put english channel such as CNN or BBC or HBO or anything english. Internet speed is quite slower than expected....

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Helpful?
1Thank hasonteh1
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation! This golden globe which you stayed is also the iconic building in this paradise city! We have some English channels like CNN,HBO, you can find them from our HD TV. Your comment was noted to hotel improvement plan and action was taken down. We are looking forward to meeting you again and...

Qingdao
Reviewed 21 May 2015

The famous "Golden Ball" located just by the Qiantang River and in the new developed area. Very beautiful enviroment. Very nice lobby, big room especially the room face to the river, huge meeting facility. Well trained staff provided professional service to business travelers. For travelers who want to go to the West Lake, the location may not be very convenient.

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Helpful?
Thank Eddy L
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation. It's very convenient to take a subway from hotel only 2 mins walking. There are also many interests and fun we would like to share with you for your next stay! Hope to see you soon! Wish you a nice day! Yoyo Ge Distribution Manager

West Linn, Oregon
Reviewed 16 May 2015

Close to the riverwalk with ample parking and conference center. Lots of glitz and a very good breakfast. A short taxi ride to points of interest around the lake. Hard to imagine a bad room in the place.

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Helpful?
Thank edmund c
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation. There are also many interests around this stunning golden globe which we wanna share with you! We are looking forward to meeting you again as well as many delicious food are prepared for you! Yoyo Ge Distribution Manager

Ware, United Kingdom
Reviewed 5 May 2015

I took my brother and his wife who were visiting me in shanghai last week for a visit to Hangzhou and I was going to stay by the lake, but reports on the shangri la and the price difference made me choose the intercontinental and im so glad i did. I have an ambassador membership and managed to completely mess...

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Helpful?
1Thank rosie38c
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, We do sincerely delighted to see how much you could liked to stay with us! Thanks a lot for your highly recommend and appreciation for us! We also would like to recommend the Qiantang River which only 5 mins walking you could reach from our hotel, it is also worth visiting and seeing! There are also many seasonal...

como
Reviewed 30 April 2015

this is one of, if not the most iconic new building in Hangzhou. shaped as a golden sun ( nearby the moon shaped theatre) lies in CBD , the new district of Hangzhou just few meters away from the river . 20-30 minutes taxidrive from downtown , it offers all the benefits of a five star structure. Lobby is placed...

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Helpful?
Thank enricoallievi
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. This golden global which you stayed together with the Hangzhou Grand Theater was called"Sun and Moon growing together". It's the city's CBD area and construction is also great in this area! Our Wochinger restaurant is a good place which provide fresh brewed German beer and traditional food. We are looking forward to meeting you...

Shanghai, China
Reviewed 24 April 2015

My friend helped to get the room upgrade to club room with the river view. the hotel itself like a golden ball. the crack driveway almost damaged my racing car. I think they need to fix the marbel stone on the driveway, no one wasn't crack. the servcie was good at the reception and the lounge. but you can't really...

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Helpful?
Thank hangzhouboy
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation! For the road construction was already done and metro line 4 is only 2 mins walking. It's convenient to go somewhere you want to. We are looking forward to meeting you again and more In The Know Hangzhou moments to share with you! Yoyo Ge Distribution Manager

Atlanta, Georgia
Reviewed 24 April 2015 via mobile

I stayed here before, not the best stay, tried to give them a second chance, the result was the same. The structure of the hotel is amazing, however the service is really poor, I ordered room service, it took more than one hour to get someone to understand that I wanted fetuccini bolognese, I asked for bread, bread never arrived,...

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Helpful?
1Thank Jorge C
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your comments. Sorry to make you such a unhappy stay experience at our hotel! Our management team was taking your concern into note and we would like to invite you come to our hotel again, to see our changes and improvement. Thanks again for taking time to express your concern! If you need any assistant, you...

Sippy Downs, Australia
Reviewed 12 April 2015

I recently stayed here for business and found the room to be amazing, with so much space and great amenities and layout. The room had a walk in robe which had the room safe, a large bathroom with TV built into the mirror and a glass wall that faced the room making it feel extremely open (optional blinds could be...

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Helpful?
Thank Zane M
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks a lot for your great and detailed feedback for us!We are really proud and delighted to see that you did enjoyed this trip in InterContinental Hangzhou very much! Thanks again for your appreciation. This stunning globe which you stayed is also the iconic building in this paradise city, if you wanna go out, we suggests you take...

Hong Kong, China
Reviewed 2 April 2015 via mobile

We stayed for 3 nights with our two children whilst sightseeing in Hangzhou and suzhou. The building and experience is incredible and one my kids keep talking about. Inside the hotel the staff are very helpful and the rooms are a good size....this is an incredible hotel and we'll worth staying

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Helpful?
Thank NeilJ-HongKong
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. We are very delighted and proud to hear your full satisfaction. It's the best pretty season in this paradise city, we are inviting you personally to come again and more Hangzhou In the Know moments to share with you! Have a nice day! Yoyo Ge Distribution Manager

Reviewed 26 March 2015 via mobile

Spent 1 night here on a recent business trip and in general terms the hotel was OK. The design is very striking resembling a golden rugby ball shape from the outside and is equally as impressive on the inside. Rooms are laid out in circular tiers around the outside of the structure and the whole inside is one giant open...

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Helpful?
Thank Ghfsh
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your stay with us. We do sincere apologize to you for making you a little bit inconvenient as such a long way to hotel. Drivers would get more training before started and your comment was noted on our hotel improvement plan. Thanks again for taking time to express your concerns. We would like to invite you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Babysitting

Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Region: China > Zhejiang > Hangzhou
Price Range: $173 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
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Also Known As:
Intercontinental Hangzhou Hotel Hangzhou
Hotel Style:
#6 Spa Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#9 Luxury Hotel in Hangzhou
#10 Family Hotel in Hangzhou
#41 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hangzhou staff and other travellers.
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Questions? Get answers from InterContinental Hangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at the river side, and as hi as possible”
  • Room (2)
  • Room (1)
  • Room (3)
 of 5 bubbles IAPA-TRAVELER, 2 Feb 2017 | Read review
“Avoid, go somewhere else”
 of 5 bubbles PFirst123, 3 Jan 2017 | Read review
“I would stay here for Business, not for a vacation spot.”
 of 5 bubbles BobbyPtravels, 1 Jan 2017 | Read review
“For a small expense, a view of the river is well worth it.”
 of 5 bubbles PNC151, 30 Nov 2016 | Read review
“Overlooking the river”
 of 5 bubbles shaneh589, 23 Oct 2016 | Read review
5 of 5