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InterContinental Hangzhou

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#8 of 2,303 Hotels in Hangzhou
Certificate of Excellence
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InterContinental Hangzhou
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301 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Montreal, Canada
Reviewed 1 September 2014

Building is special from outside, but inside rooms are bad. It is a nicely planed hotel but a lot of problems. Air-condition has a dusty moldy smell, and plumbing in not common and sometimes tricky to get. Staff is really friendly and but usually NOT helpful, and most don’t speak English. When I first arrived, the internet didn’t work. It...

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Helpful?
3Thank nomad6022
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Nomad0622, First of all, we are very sorry for making you so many troubles during your stay in Hangzhou. Our Hotel ExCom team has regarded these problems seriously and already taken actions. Thanks so much for taking the time to express your thoughts and concerns. Please accept my sincere apologize for the overall conditions which gave you a negative...

Sydney, Australia
Reviewed 30 August 2014

Was upgradated to Superior Suite (as Royal Ambassador). This room is HUGE (130sqm). Separate luggage room, entrance foyer, work area, lounge area, large bathroom, guest bathroom, spa and obviously shower and master bedroom. The breakfast was excellent. I would recommend anybody who likes their breakfast to buy club access. The building itself is remarkable.

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Helpful?
Thank MrClinton
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. We're really happy to hear your satisfaction and we've shared with our team members. The club lounge is also a good place where can see the awesome view of Qiantang River! Hope to see you next time ! Have a good day!

Singapore, Singapore
Reviewed 28 August 2014 via mobile

The view from my room was beautiful! The river and the landscaping all around the hotel is great. In comparison with Nanjing and Xuan City which I saw was totally different.. Built in a hurry with no though process in it at all! Will be back to this amazing architecture of a hotel when I get a chance again! I...

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Helpful?
Thank pigleto2005
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Really happy to hear your appreciation and feedback. It's a landmark building in Hangzhou with the unique view what we called Sun & Moon Shinning. Each season our golden is shinning with different views. We are looking forward to your next stay! Have a nice day!

San Francisco, California
Reviewed 14 August 2014

This hotel looked awesome from the outside. It is a huge globe. When i got into the hotel this reminds me of the Luxor in Las Vegas. One thing I did not like about the design is that you can see everyone entering their room from any floor. The room is quite nice! very big room. The only concern I...

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Helpful?
Thank Calvin N
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Calvin, Thank you for your feedback. This stunning golden ball is the biggest globe building in Asia. You can see different views from differnt seasons. Sorry for keeping your waiting so long to get back your passport and we sincerely invite you to come back to experice other seasons in Hangzhou See you next time !

Melbourne, Australia
Reviewed 22 July 2014

The Hotel's appointments and staff are superb, everyone seems to be well trained, very keen to meet their guest's needs and overall it is a typical 5 star business hotel. Except for the food, which is shocking. I have not eaten at their Chinese Food restaurant; only their main buffet restaurant (all 3 meals a day) and their Italian restaurant...

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Helpful?
Thank koops-melb
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We will forward your concern to the hotel related department for further improvement and hope you give us a chance in the future to show you how great our...

All over the world
Reviewed 16 July 2014

Very Impressive building. Rooms are nice, and staff very friendly. Rooms need some attention, not up to the usual Intercontinental Experience. Club - not as good as most Intercontinental clubs Gym - Average. Comfortable Hotel - good location for the city....

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Helpful?
1Thank Blackjke
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear Guest, Thank you for your feedback. We will forward your concern to the hotel related department for further improvement and hope you give us a chance in the future to show you how great our hotel is. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards!

Chengdu, China
Reviewed 25 June 2014

This hotel is an amazing structure. It looks like a giant-golden Easter egg sitting by the river. I'm not sure it is the most practical design, but it certainly looks interesting. As with most five-star hotels in China the strength of this hotel is its amenities and luxury feel. It certainly feels as if no expense has be spared on...

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Helpful?
Thank Raymond W
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear Guest, Thank you for your feedback. We’re sorry you received service which was unacceptable. We will forward your concern to the hotel related department for further improvement and hope you give us a chance in the future to show you how great our hotel is. Sincere regards!

Long Beach, California
Reviewed 17 June 2014

As a Royal Platinum Ambassador, I am always interested in how my overall experience will be at all the different Intercontinental properties in the world. After a few missed emails about my arrival, the stay quickly become one of my most enjoyable ones! Mr KAI WANG in the lounge took great care of me. I had been upgraded to a...

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Helpful?
Thank brucejkirch
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear guest: Thank you for your kind comments and endorsement of our service.We are pleased that your stay has exceeded your expectations. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards!

Maple Ridge, Canada
Reviewed 28 May 2014

Beautiful hotel, good rates, best breakfast buffet around. I loved this hotel, and great value. Huge indoor solarium, glass elevators, lots of granite and stainless. The room was big and quiet, everything worked, the maids were great.

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Helpful?
Thank Monica D
Rob_Spiekerman, General Manager at InterContinental Hangzhou, responded to this review

Dear Ms Monica, Thank you very much for your kind feed-back. We try very hard to make each and every stay a memorable one. I am pleased that you enjoyed your stay and especially the praise for our hard working housekeeping team. I will certainly address this. I hope that you will stay again with us upon your next trip...

Hong Kong, China
Reviewed 13 May 2014 via mobile

The golden dome in hangzhou Flight from Hong Kong arrived at the hangzhou airport at 10.15hrs. Wasn't in a hurry therefore initially decided to take the public bus however could hardly locate the shuttle bus counter therefore hopped on a taxi instead. Location: A 30 minutes ride at CNY99 delivered directly in front of the hotel. It is actually in...

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Helpful?
3Thank Jacqueline A
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We will forward your concern to the hotel related department for further improvement and hope you give us a chance in the future to show you how great our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Region: China > Zhejiang > Hangzhou
Price Range: $217 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
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Also Known As:
Intercontinental Hangzhou Hotel Hangzhou
Hotel Style:
#4 Spa Hotel in Hangzhou
#8 Luxury Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#10 Family Hotel in Hangzhou
#52 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hangzhou staff and other travellers.
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Questions? Get answers from InterContinental Hangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a small expense, a view of the river is well worth it.”
 of 5 bubbles PNC151, 30 Nov 2016 | Read review
“Overlooking the river”
 of 5 bubbles shaneh589, 23 Oct 2016 | Read review
“i stayed at a deluxe room on the 27 floor ( if im not mistaken) and the view to the river was just unbelievable !!”
  • amazing morning view
 of 5 bubbles Ran6806, 7 Oct 2016 | Read review
“As for the river view high floor!”
  • Morning view!
 of 5 bubbles sanyo128, 31 Aug 2016 | Read review
“Rooms facing East Jiefang Road overlook several modern skyscrapers on which a spectacular light show is projected every evening.”
 of 5 bubbles Middle_East_Explorer, 9 Jul 2016 | Read review
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