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    Four Seasons Hangzhou at West Lake

    No.5 Lingyin Road, Hangzhou 310013, China
    Hotel website
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    Best prices for your stay
    2017-08-27 2017-08-28
    Savings alert: 11% below average rate

    The price you found is 11% lower than this hotel's average rate of US$532/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    Lock in the lowest price from our partners
    US$473US$506
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    Traveller (671)
    Room & Suite (547)
    Dining (145)
    Overview
    • Excellent84%
    • Very good11%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Four Seasons Hangzhou at West Lake
    Special Offer: Bed and Breakfast
    Hotel packages
    Deals (74)
    Aug 27Aug 28
    |
    1 room, 2 adults, 0 children
    • Premier Room, 1 King Bed - 20% Savings (Free WiFi)
      US$506US$473
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    • (D2Q) DELUXE ROOM 2 QUEEN BEDS,(FSHBAR) Room Rate
      US$502
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    • Premier Twin Room - Non-refundable
      US$506US$473
      View Deal
    All 74 deals for this hotel
    • Premier Room, 1 King Bed - 20% Savings (Free WiFi)
      US$473
      View Deal
    • Premier Room, 2 Queen Beds - 20% Savings (Free WiFi)
      US$473
      View Deal
    • Premier Room, 1 King Bed - 20% Savings
      US$473
      View Deal
    • Premier Room, 2 Queen Beds - 20% Savings
      US$473
      View Deal
    • Premier Room with 2 Queen Beds
      US$473
      View Deal
    • Premier Room, 1 King Bed - 20% Savings
      US$473
      View Deal
    • Premier Room, 1 King Bed - 20% Savings
      US$473
      View Deal
    • Premier Room, 1 King Bed - 20% Savings
      US$473
      View Deal
    • Premier Room, 2 Queen Beds - 20% Savings
      US$473
      View Deal
    • Premier Room, 2 Queen Beds - 20% Savings
      US$473
      View Deal
    Collapse room deals
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    Showing room deals 1 - of 74
    Shangri La Hotel Hangzhou
    798 reviews
    #28 of 2,413 hotels in Hangzhou
     
    West Lake State Guesthouse
    127 reviews
    #46 of 2,413 hotels in Hangzhou
     
    117 Health Hotel
    1 review
    #1,188 of 2,413 hotels in Hangzhou
     
    Lotus Glade Hotel 52 Villa
    39 reviews
    #853 of 2,413 hotels in Hangzhou
     
    Write a Review
    Reviews (487)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 334 reviews

    Reviewed 1 week ago

    The staff and service team were exceptional. Congratulations to the hotel manager and his team. Well done! Setting and room design / decor was beautiful. Sleep experience was very peaceful. Dining experience (private dining room) was also quite special.More

    Review collected in partnership with Four Seasons
    Thank G3944GOmichaelp
    Management response:Responded 5 days ago

    Dear G3944GOmichaelp, Thank you for sharing your insight of your stay with Four Seasons Hangzhou at West Lake via Tripadvisor. I was delighted to learn that you have a exceptional experience from our staff and service team. Whatever success we achieve in meeting the needs...More

    Reviewed 1 week ago via mobile

    We went there with parents and our son. The hotel was beautiful and comfortable , staff were very attentive and thoughtful: The location is absolutely ideal, hotel is stylish and the rooms are generous and comfortable. I received a pregnancy pillow, and my husband received...More

    Thank Natalie K
    Management response:Responded 5 days ago

    Dear Natalie K, Thank you for taking time to share your experience at Four Seasons Hangzhou at West Lake via Tripadvisor. I was delighted to learn that you enjoyed hotel services and little touches that we tried to make your stay more comfortable. I am...More

    Reviewed 3 weeks ago

    The checkin was smooth while there was no personal welcome. The room we booked has a small garden on the first fool while the view was very limited inside the garden and generally the details were very dirty and lack of maintenance. We deeply regret...More

    Thank TimGiotia_Ren
    Management response:Responded 2 weeks ago

    Dear TimGiotia_Ren, Thank you for taking time to share your precious review via Tripadvisor! I was sorry to learn that our staff didn't personalize your check in experience and you noticed our garden needed further maintenance. These are very concerning and I have reviewed it...More

    Reviewed 3 weeks ago

    I have stayed in Hangzhou many times and have never experience the finest at the Four Seasons. The staff was VERY attentive when my flight was delayed for 7 hours. Throughout the night the concierge continued to track my flight and the driver met me...More

    Review collected in partnership with Four Seasons
    Thank Patrick G
    Management response:Responded 2 weeks ago

    Dear Patrick G, Thank you for taking time to share your experience with Four Seasons Hangzhou at West Lake via Tripadvisor! I was delighted to learn that our concierge team make perfect arrangement of your arrival experience and our international breakfast buffet suits your taste....More

    Reviewed 4 weeks ago

    After a 20 hour travel day I arrived in the early morning to the Shanghai airport and began looking for a driver from the FS Hangzhou who was supposed to be there to pick me and my daughter up, as I had arranged several weeks...More

    1  Thank SheaG
    Management response:Responded 2 weeks ago

    Dear SheaG, Thank you for sharing your feedback about your last stay with us via Tripadvisor! I am terribly sorry that we missed your arrival transportation arrangement and your stay with us wasn't as pleasant as we wish it should be. I am very sorry...More

    Shangri La Hotel Hangzhou
    798 reviews
    #28 of 2,413 hotels in Hangzhou
     
    West Lake State Guesthouse
    127 reviews
    #46 of 2,413 hotels in Hangzhou
     
    117 Health Hotel
    1 review
    #1,188 of 2,413 hotels in Hangzhou
     
    Lotus Glade Hotel 52 Villa
    39 reviews
    #853 of 2,413 hotels in Hangzhou
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$462 - US$747 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Romantic Hotel in Hangzhou
    • #2 Spa Hotel in Hangzhou
    • #2 Luxury Hotel in Hangzhou
    • #2 Business Hotel in Hangzhou
    • #3 Family Hotel in Hangzhou
    • #57 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 81
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Booking.com, Expedia, Travelocity, Agoda, Orbitz, Ctrip TA, Priceline, Cheap Tickets, Cancelon, Hotwire, TripOnline SA and HotelQuickly so you can book your Four Seasons Hangzhou at West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Four Seasons Hangzhou At West Lake Hotel Hangzhou ,
    • 4 Seasons Hangzhou At West Lake
    Add Photo Photos
    Traveller (671)
    Room & Suite (547)
    Dining (145)
    Pool & Beach (94)
    Hotel & Grounds (484)
    Bathroom (28)
    Family and Play Areas (4)
    Business Centre & Event Rooms (1)
    Nearby
    West Lake State Guesthouse
    127 reviews
    2.08 km away
     
    Lotus Glade Hotel 52 Villa
    39 reviews
    .39 km away
     
    Shangri La Hotel Hangzhou
    798 reviews
    .87 km away
     
    117 Health Hotel
    1 reviews
    .51 km away
     
    Nearby Restaurants
    Jin Sha (Four Seasons Hotel Hangzhou at West Lake)
    147 reviews
    .18 km away
    WL Bistro (Four Seasons Hotel Hangzhou at West Lake)
    28 reviews
    .54 km away
    Amigo Restaurant & Bar
    41 reviews
    .76 km away
    HuoHuLi BenSe ChuanCai
    7 reviews
    .73 km away
    Nearby Attractions
    Gu Shan (Solitary Hill)
    431 reviews
    1.36 km away
    Ping Hu Qiu Yue
    386 reviews
    1.39 km away
    Hangzhou Botanical Garden
    126 reviews
    .42 km away
    Yue Fei Mausoleum (Tomb of Yuefei)
    170 reviews
    1.37 km away
    Ask a question
    Questions & Answers
    gigiweit
    19 January 2017|
    Answer
    Response from bpr18 | Reviewed this property |
    Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
    0
    Votes
    Tonya M
    3 April 2016|
    AnswerShow all 2 answers
    Response from Rob K | Reviewed this property |
    I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
    0
    Votes
    vivio33
    19 March 2016|
    Answer
    Response from rhs633 | Reviewed this property |
    Contact the manager of the hotel. They will, if possible, accommodate you and arrange sightseeing
    0
    Votes
    Room Tips
    "With private garden"
    Read review
    "All the rooms are spacious but choose one on the lake"
    Read review
    "We had a lagoon suite room, private, spacious and lovely view"
    Read review
    "We had 3 rooms and all were equally nice. Very spacious, and big bathrooms."
    Read review
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