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JW Marriott Hotel Hangzhou

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#2 of 2,333 Hotels in Hangzhou
Certificate of Excellence
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JW Marriott Hotel Hangzhou
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480 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Hangzhou
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Showing 253: English reviews
Iowa City, Iowa
Reviewed 11 January 2017

The highlight of my stay and that of the colleagues who were with me was the service. Two in our party had misplaced bags. The hotel staff did everything in their power and more to try to find the bags with the airlines. And they were successful. We also held an event, which was wonderfully organized and staffed by the...

Thank Downing T
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Glad to know that you are satisfied with our service, your advice of appetizers is well noted, we will take into consideration. Hope to see you in the near future. Yours sincerely, Joyce

Fife, Washington
Reviewed 4 January 2017 via mobile

Great rooms and hotel. Beautifully decorated for Christmas as I've stayed here 3 different times now. Gym is decent, but the ellipticals are outdated and under the heat vent. They only have a small stride.

Thank Doxagirl
Manila, Philippines
Reviewed 1 January 2017 via mobile

Visited 5 cities of China for a business trip. Among the 5 hotels we have stayed in, all were luxury hotels, this one was my favorite. I liked the room, very comfortable and elegant. The service was amazing, they can communicate with the guests well. And the buffet breakfast was superb. I really love the food here. I hope I...

Thank whenwhen12
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for staying with us, glad to know that your hotel experience is excellent. if you are interested in our room amenities and want to take home, they are on sale in ShopMarriott.com. Welcome you back soon. Yours sincerely, Joyce

Reviewed 25 December 2016

This was my first trip to China and I was delighted and impressed by the JW Marriott rooms and services. They upgraded me to a suite and it was very nice. One thing to consider is that the airport is a good distance from the hotel.

Thank Orthodontics
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing us in your first China trip, we are delighted to have you here. Airport is just 40 mins drive distance from our hotel, hope Hangzhou gives you a good impression, welcome you come back in the near future. Yours sincerely, Joyce

Reviewed 11 December 2016 via mobile

Stayed here with my wife for a weekend and had a great experience. We booked the executive room and had a nice view of west lake from the 22nd floor. The lounge was nice with a free drinks and appetizers in the evening. Breakfast was also quite impressive downstairs. The room was clean and spacious- absolutely no complaints.

Thank Rob C
Aberdeen, United Kingdom
Reviewed 8 December 2016 via mobile

I have an excellent 4-night stay at this JW. Check in and concierge staff are friendly and efficient. Rooms are non-typical JW Marriott style but more cozy and homey. The gym is well equipped and leisure facilities are managed by third party contractor. The staff is very friendly and efficient. The executive lounge is at the 26th floor with a...

Thank JCBenney
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing our hotel, you really experience a lot of our outlets during your stay, we appreciate your participation. And Hangzhou rental bicycle is also this city's golden point, travelers are easy to use it and enjoy the beauty of West Lake. Welcome you back soon. Yours sincerely, Joyce

Melbourne, Australia
Reviewed 4 December 2016

when i was first told that i would be staying in a Marriott hotel i was disappointed but was pleasantly surprised when we checked in, the hotel is modern and the room was fantastic ,well comfortable,designed and had the extra things that make you stay easier so as you dont feel like you are in a typical hotel room and...

Thank Bill W
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for staying with us. JW Marriott rooms are adorned with embroideries highlighting a domestic flare, giving rooms a classical touch while maintaining nobility. The hotels have five restaurants that provide Cantonese cuisine, Hangzhou’s best steak and seafood buffet, especially Man Ho Cantonese Restaurant and Cru Steak House have very good reputation and large market share in...

Louisville, Kentucky
Reviewed 29 November 2016

I stay here while in Hangzhou for work. The rooms are large, updated, and very clean. For Marriott Rewards guests, the executive lounge on the 26th floor is wonderful. Floor to ceiling windows give tons of natural light and a view of the city, mountain, and West Lake. The breakfast and dinner options also offer a large variety as well....

Thank drewhaeffele
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for choosing our hotel, glad to know that you are satisfied with our executive lounge, hope you can also enjoy happy hour there. Asia Bistro offers casual dining throughout the day. Choose from our a la carte menu with international favorites or tempt your taste buds with our buffet, featuring live cooking stations offering an array...

Reviewed 28 November 2016

the rooms were neat and clean, lavish, ergonomic and good smelling. good and well mannered staff. quick check in and check out. may be difficult for people to have non chinese food as all restaurants around are chinese.

Thank keyoor
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for staying with us, next time you can come to try our Cru Steak House in 2F, elegance with a contemporary flair, leather chairs and hardwood floors throughout provide just the right amount of ambience for one to indulge in the best cuts of steaks, the freshest seafood and the greatest wine selections in the city...

Reviewed 17 November 2016

My wife and I just had a stay of 3 nights at JW Marriott Hotel Hangzhou a couple of weeks ago. We had a wonderful stay, the staff were all friendly from the front desk receptionists to the people serving at the breakfast cafe. They seemed all willing to go extra miles to make your stay comfortable. The gentleman at...

Thank tch_tripadvice
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your comment and recommendation. Very glad to know that you and your family had a pleasant stay in our hotel, we really pay attention to every guest's living experience and would like to step beyond your expectation. All of my colleagues are sincerely welcome you back to Hangzhou and stay with us again in the...

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  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 

Additional Information about JW Marriott Hotel Hangzhou

Address: 28 Hushu South Road, Gongshu District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: $256 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Hangzhou 5*
Number of rooms: 305
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Hangzhou
#2 Luxury Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#4 Family Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#35 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Hangzhou staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Hangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms are on higher floors, some views, were very comfortable.”
 of 5 bubbles erikj348, 24 Mar 2017 | Read review
“try and get on the side with the views of the west lake”
 of 5 bubbles 494loish, 20 Mar 2017 | Read review
“Join their club before,booking”
 of 5 bubbles plfarnsworth, 15 Oct 2016 | Read review
“High floor city view”
 of 5 bubbles Aussiebagman, 3 Oct 2016 | Read review
“Excellent Club Lounge”
 of 5 bubbles UncleTomLee, 14 Aug 2016 | Read review
5 of 5