We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shangri La Hotel Hangzhou

Hotels.comUS$110*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 13 more sites!
Professional photos
Shangri La Hotel Hangzhou
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

790 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 289: English reviews
Start your review of Shangri La Hotel Hangzhou
 Click to rate
Hong Kong, China
Reviewed 1 week ago

Outdated and smelly room. In a nutshell. Great location. Very Chinese. If you want to sit at breakfast with obnoxious Chinese guests smoking at tables clearly indicated as Non Smoking and have the gardner shouting into his phone standing in the middle of the guests, you have found the perfect hotel. If not, or to put it another way. If...

 Report
Helpful?
Thank Silhouette2549
Shanghai, Shanghai, China
Reviewed 3 weeks ago

The Shangri La is a chain that my family has very hit or miss experiences with. Here in Shanghai, both the Puxi and Pudong hotels represent the creme-de-la-creme of hospitality - over the top opulence - the flat-out best options for dining - bend-over-backwards service... they will either do it or die trying if you ask them. Outside of Shanghai...

 Report
Helpful?
1Thank Mario S
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Mario S, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in...

Santa Clara, California
Reviewed 4 weeks ago

this hotel has 2 towers. make sure which tower your room is in. The hotel is a little old, room is not spacious as other 5 star hotels but still big enough. It's right next to West Lake, press much across the street. It was said the hotel was haunted. I only stayed 1 night and didn't find anything different....

 Report
Helpful?
Thank KathyReview2014
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear KathyReview2014, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

San Francisco, California
Reviewed 4 weeks ago

For a city like Hangzhou to have a brewery the caliber of midtown is exceptional! All of their beers are winners! If you have the chance to talk to the talented head brew master Eric I highly recommend it. He is passionate about brewing the best craft beers available. The New Zealand IPA is delicious, the porter is full bodied...

 Report
Helpful?
Thank Beerguy787
England
Reviewed 21 April 2017 via mobile

Great place. Close to lake. Beds are wonderful so a great sleep. Staff so helpful and great English. Fully recommend this hotel in great area and easy to get to. Great place. Close to lake. Beds are wonderful so a great sleep.

 Report
Helpful?
Thank jaxx77
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear jaxx77, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our service. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

Hong Kong, China
Reviewed 7 April 2017

Upon reading some of the other reviews, you will realise that the Hangzhou Shangi-La is a far cry from it's usual 5 star counterparts, a fact, I cannot refute myself. Other than being located right beside West Lake and the staff were somewhat helpful, the place doesn't really have any other merits. Let's begin with the hotel itself - incredibly...

 Report
Helpful?
Thank Ktkc_2k
杭州香格里拉饭店, 经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Ktkc_2k, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I...

Reviewed 2 April 2017 via mobile

We were happy to splurge to stay in this hotel for a 3d2n to a scenic view of west lake. The day we checkin was my husband's birthday, the staff who processed the check-in was attentive towards our request and gave us an upgrade to a bigger room plus a hearty delicious birthday cake was give FOC. It's made us...

 Report
Helpful?
Thank Chen P
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Chen P, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great birthday time while staying with us. I am truly sorry for the fire-drill issue. Your constructive comments have been discussed...

Reading, United Kingdom
Reviewed 26 March 2017

There are two blocks to this hotel, we stayed in the west block. I don't know if the East block is better. Like many reviewers have pointed out, this hotel is a mixed bag. The food was alright, but there is much better value and quality outside of the hotel. The room was dated, with old furniture and carpet, a...

 Report
Helpful?
Thank Alex F
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Alex F, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future....

Shanghai, China
Reviewed 22 March 2017

I would return to this hotel. The location is truly outstanding for touring the scenic West Lake area. Several lake sights are easily accessible by foot. The staff were friendly and helpful. Rooms are spacious.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank shanghaip10
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear shanghaip10, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our lakeview. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

Toronto, Canada
Reviewed 14 March 2017

This is a tough one, as this hotel has serious PROs and CONs. Shangri-La Singapore should be really ashamed to have their name on this hotel, as it is ABSOLUTELY not up to their standards. We knew that when booking, and also knew we were paying $250/night rather than $500, so figured we'd "get what we paid for". But even...

 Report
Helpful?
1Thank cantravnut

255 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (229)
Viewed
Hotel & Grounds (50)
Viewed
View from Room (20)
Viewed
Dining (10)
Viewed
Bathroom (6)
Viewed
Room/Suite (30)
Viewed
Family/Play Areas (1)
Viewed
Pool/Beach Area (5)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (104)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
View from Room (2)
Viewed
Room/Suite (5)
Viewed
Hotel & Grounds (1)
Viewed
Other (18)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Hangzhou hotels
2.5 km away
Sofitel Hangzhou Westlake
Sofitel Hangzhou Westlake
#15 of 2,368 in Hangzhou
580 reviews
2.4 km away
Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
#7 of 2,368 in Hangzhou
894 reviews
2.4 km away
Wyndham Grand Plaza Royale Hangzhou
Show Prices
Show Prices
Show Prices
0.9 km away
Four Seasons Hangzhou at West Lake
2.5 km away
Midtown Shangri-La,Hangzhou
Midtown Shangri-La,Hangzhou
#21 of 2,368 in Hangzhou
82 reviews
2.1 km away
West Lake State Guesthouse
West Lake State Guesthouse
#61 of 2,368 in Hangzhou
122 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Babysitting

Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Region: China > Zhejiang > Hangzhou
Price Range: $164 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Shangri-La Hotels and Resorts, Hotwire, Travelocity, Ctrip TA, Orbitz, Agoda, Booking.com, Cheap Tickets, TripOnline SA, Priceline, Cancelon, getaroom.com, HotelQuickly and Hotel.de so you can book your Shangri La Hotel Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Hotel Style:
#25 Luxury Hotel in Hangzhou
#25 Business Hotel in Hangzhou
#48 Best Value Hotel in Hangzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Shangri La Hotel Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of West Lake”
  • gives you an idea of how far away from 'the city' you are.
  • View from the Horizon Club balcony
452MarioS, 1 May 2017 | Read review
“we were advised to insist on East wing, Lake view and the room still wasn't great. Maybe the Club rooms are better?”
cantravnut, 14 Mar 2017 | Read review
“Top floors”
381carped, 9 Jan 2017 | Read review
“Stay in East Wing Horizon Club Lake View Room”
warreng999, 18 Dec 2016 | Read review
“Recommend a room with lake view - it's worth it.”
WarrenChu, 14 Oct 2016 | Read review
5 of 5
Hotels.com
US$110* /night
View Deal
HotelQuicklyUS$196
Shangri-La.comUS$110
Hotwire.comUS$110
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates