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Shangri La Hotel Hangzhou

No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Name/address in local language
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • West Lake (Xi Hu)
    1.2 km
  • 4 star hotel
  • Free Wifi
Reviewed 18 December 2016
Lovely Hotel in country setting of West Lake
You wouldn't know you were on the outskirts of a massive city... more
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762 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Singapore, Singapore
Reviewed 1 week ago via mobile

This Shangri-la property first opened in late 1980s and is an old property. The only advantage it has would be the luscious greenery around it and the fact that it fringes the West Lake separated only by the fringe road. The service level was more local 4 star than International. The meal offering at the coffee house was again very...

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Helpful?
Thank mikeylim
London, United Kingdom
Reviewed 2 weeks ago

President Putin and the Russian delegation apparently stayed here during the G20. That must mean that they were less important that the Gulf state that was put up at the gorgeous MidTown ShangriLa. This one was once the finest hotel in Hangzhou. Must have lost its crown decades ago. Run down and tired. Awful service. Dreadful coffee house, dark and...

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Thank carpe d
Houston, Texas
Reviewed 4 weeks ago

Hangzhou is probably of the one most beautiful cities I have visited in China. Here on business for 96 hrs. The location of this hotel is perfect! I highly recommend that if you stay here, take the opportunity to walk around West Lake and the surrounding shops. I walked 4-5 miles every morning. It is extremely safe. In the evenings...

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Helpful?
Thank docfoodie2013
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear docfoodie2013, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

Brisbane, Australia
Reviewed 18 December 2016

You wouldn't know you were on the outskirts of a massive city. This hotel is located across the road from West Lake. The lake is great to walk around with lots to see. It gives you a true feeling of being back in time in China. The hotel rooms are lovely. The hotel has 2 separate wings so don't let...

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Helpful?
Thank warreng999
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear warreng999, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that our hotel met all your expectations.Thank you sending us your feedback and we are...

Baku, Azerbaijan
Reviewed 11 December 2016 via mobile

The hotel is situated around the lake, in a great location. The hotel needs updating and the rooms are a bit run down, but it's still a decent hotel to stay in..... The bar was a bit gloomy and the breakfast was poor and expensive.

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Helpful?
Thank Jamie M
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Jamie M, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I...

San Francisco, California, USA
Reviewed 26 November 2016 via mobile

This Shangri-La wasn't up to the standards of new ones in terms of service or quality of the rooms. Decor and furnishing was tired and old. In fact my room showed a tremendous amount of wear and tear. The headboard for instance was very visibly scratched up and faded. Room was barren and not in a modern minimalistic way. The...

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Helpful?
Thank Victor W
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Victor W, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. We have taken note of your comments about facility seriously and we will look into the matter with our HSKP immediately. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again....

Johannesburg, South Africa
Reviewed 20 November 2016

On business in Hangzhou. Dont be fooled by the name. Really not more than a 3 star hotel at the most. carpets need to be replaced, breakfast was hugely disappointing - ordered an omlette and it came incorrect the first time and then raw the second time. Coffee was so watery could have been drinking something else. Aircon did not...

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1Thank dylan393
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear dylan, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I...

Chagrin Falls, Ohio
Reviewed 18 November 2016

Enjoy great accommodations with a friendly staff. they will take care of your every need. The restaurant has great meals starting with breakfast and ending with desert after dinner. Enjoy your walk around the grounds..........take a boat ride on the lake. We always stay here when in the area.

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Thank Brent V
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Brent V, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. Thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely, Karl Karlsson General...

Sydney, Australia
Reviewed 12 November 2016

I have to say it is really not Shangri-la standard in terms of service and room conditions. Hotel is strategically located right next tot the famous West Lake. The view from room is amazing. Unfortunately that is the best thing you will get. Services in general are very poor. Staff are not so interested to help you or serve you....

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Helpful?
Thank melbcollege
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear melbcollege, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I...

Reviewed 29 October 2016 via mobile

Not only is is hotel outdated but also the service is extremely disappointing. They were unable to complete even the simple task of calling a taxi on a Saturday evening. I was hoping for Shangri la standards but all I got was one star motel quality. Is this even a Shangri-La?!

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Thank Jeanne L
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Jeanne L, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Region: China > Zhejiang > Hangzhou
Price Range: $180 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Hotel Style:
#25 Business Hotel in Hangzhou
#26 Luxury Hotel in Hangzhou
#49 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Shangri La Hotel Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors”
 of 5 bubbles 381carped, 9 Jan 2017 | Read review
“Stay in East Wing Horizon Club Lake View Room”
 of 5 bubbles warreng999, 18 Dec 2016 | Read review
“Recommend a room with lake view - it's worth it.”
 of 5 bubbles WarrenChu, 14 Oct 2016 | Read review
“Not in this hotel”
 of 5 bubbles caat73, 17 Sep 2016 | Read review
“A room in front of the west lake....”
 of 5 bubbles luhe05, 31 May 2016 | Read review
5 of 5