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The title 'Grand' probably refers to the overall size of the hotel. The rooms were very small and the bathroom even smaller.It was one of those bathrooms where you must close the door to get inside.The shower was in the bath! The modern toilet had...More
Response from Iris_Metropark, 经理 at Grand Metropark Hotel HangzhouResponded 4 weeks ago
Thank you for your honest feedback. We take our guests feedback very seriously especially.We feel sorry for the experience that you have encountered.Our hotel has been in business 20 years.To make our hotel your best choice both in terms of hardware and services,...More
Pros: great location- 10 min to the subway and less than 15 min walk to the West Lake park
very good breakfast in a nice setting
helpful front desk staff especially Mr. Deng
Cons: room a bit dated and bathroom could use an...More
We live in China for 2.5 years and travel frequently, both budget and better hotels. Grand Metropol is a nice hotel with clean rooms. While the reception staff was friendly and helpfull, we must have caught the breakfast staff at their worst day. Our Chinese...More
This is a treat not to be missed when staying in this hotel.
The staff are attentive and the treatment is so relaxing just what needed after working or sightseeing in the beautiful area around West Lake.
Appointments not always needed even at weekends, opens...More
Second visit to this hotel in 6 months, upgraded room fabulous bathroom.
Staff very helpful in reception and concierge staff brilliant.
Very near business district, many taxis,easy walking to West Lake which is so relaxing after hectic working schedule.
Will be back in Seprember