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Sofitel Hangzhou Westlake

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#11 of 2,333 Hotels in Hangzhou
Certificate of Excellence
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Sofitel Hangzhou Westlake
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550 Reviews from our TripAdvisor Community

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Showing 299: English reviews
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Penang
Reviewed 1 week ago

Was staying there on 1/3/2017 for four nights in a twin bedded room. The room came with breakfast for 2. To think that its a Sofitel on some days when we had breakfast there were no napkins and they dont even have table spoons for cereal!! They provide chinese soup spoons instead! Rooms abit dated.

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Helpful?
Thank Pgcat
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Pgcat, Thank you for taking the time and telling us about your experience. Your breakfast experience did not meet your expectation, please accept our sincerest apologies, we value your comments as it help to improve our service quality, for the napkin and spoon please rest assure that we will solve the problem especially on weekend peak time, appreciate your...

Panjim, India
Reviewed 2 weeks ago via mobile

The hotel is amazing. Just a walking distance from the Westlake and is a beautiful property. Will surely live here the next time I visit the city. The breakfast spread is good and ends exactly at 10.30am. So the timing is good. Only problem was, I had an issue with my safe and the response was terrible. Nobody turned up....

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Helpful?
Thank Giriraj P
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Giriraj P, Thank you for writing us a review on Tripadvisor. It is always a pleasure to receive positive feedback about overall and breakfast experience, however safety box in your room caused your inconvenience, please accept our sincerest apologize, we have taken action to maintain it and prevent future occurrence, thank you for again your comments to help us...

Curitiba, PR
Reviewed 2 weeks ago

This hotel is located near the Westlake, the most known and beautiful attraction in Hangzhou. It was awarded as one of the best hotels in quality and service in China, and the hotel really deserves it.

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Helpful?
Thank Adriana Z
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Adriana Z, Thank you for telling us about your experience at Sofitel Hangzhou Westlake, one of the best hotels in quality and service in China. We very much happy to hear this and feel proud to be, I will share with all of our team and I am sure it will serve as an encourage to us and continue...

Greater Sydney, Australia
Reviewed 3 weeks ago

Stayed at this hotel for 5 days. Very convenient for sightseeing. Westlake was just across the road. We were on the top floor with access to lounge area. Room was spacious & comfortable. Breakfast offered wide choice & selection in the main dining area. There is a nice Chinese restaurant in the hotel. Staff are very helpful especially Anthony from...

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Helpful?
Thank Lily Y
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Lily Y, Thank you for spending almost a week with us at Sofitel Hangzhou Westlake. With pleasure to hear that your breakfast, room, lounge and concierge experience were much satisfied, I was also amazed by the cousu main service by our ambassador, I will share all these with our team especially to Anthony, it will serve as an encourage...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

This is the second time i stayed in a sofitel chain. The first one was not great and i was hoping that this was better. Apparently not. I arrived late at night and there was no one at the door. We were tricked into boarding a unlicensed cab which overcharged us at rmb280. We didnt have the exact change and...

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Helpful?
Thank AnnieTan
SofitelHangzhou, General Manager at Sofitel Hangzhou Westlake, responded to this review

Dear AnnieTan Thank you for taking the time to share your experience. Its important we hear and learn and as a consequence grow our guest response and service, so thank you for sharing your feedback. Firstly, Im disappointed we had no one to welcome you to the hotel and resolve the issue with the unlicensed taxi driver. You are right...

Reviewed 3 weeks ago via mobile

The rooms are arranged with the smallest details taken into account. Details such as a good coffee self made in the room are really making you feel in a 5 star category. The staff very helpful, professional and nice. We asked them to search a lawyer for us and they made it! Our room was with a view at the...

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Helpful?
Thank Camelia I
SofitelHangzhou, General Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Halves01 Firstly thankyou for taking the time to provide your feedback to both ourselves and our future guests. Everything we learn from our guests good and bad helps us move our business forward. Your comment about our ambassadors is well received and I have personally talked to our dept heads about your kind reference to their service. I know...

Reviewed 3 weeks ago via mobile

The hotel team is absolutely amazing. Very friendly and professional. Without a doubt the best the hotel offers. I was desapointed with the room. It was very basic and far from matching the label of "luxury". The bathroom was max a 3 star hotel level (see pics). I must say that I've changed room immediately after checking in (inicial room...

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Helpful?
Thank halves01
SofitelHangzhou, General Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Halves01 Firstly thankyou for taking the time to provide your feedback to both ourselves and our future guests. Everything we learn from our guests good and bad helps us move our business forward. Your comment about our ambassadors is well received and I have personally talked to our dept heads about your kind reference to their service. I know...

A TripAdvisor Member
Level Contributor
15 reviews
11 hotel reviews
12 helpful votes
Reviewed 4 weeks ago via mobile

Selected this hotel due to location and one of my favourite hotels. Arranged return airport transportation and the limo drivers were on time. On arrival at the hotel, we were pleased to see that the Westlake was just across the street. Check-in was quick providing excellent service answering all our questions. Our suite was ready and we were pleased that...

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Helpful?
Thank A TripAdvisor Member
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Guest, Thank you for taking the time and tell us about your experience at Sofitel Hangzhou Westlake. It is always pleasure to receive a positive feedback about reception, housekeeping and concierge, I will share with our team, I am sure that it will serve as an encourage to all of our staff and keep continue the service quality to...

Marseille, France
Reviewed 19 February 2017 via mobile

Only one night, very pleasant staff, very large and confortable room, location cannot be better if you want to enjoy some sightseeing and busy city at same time. Breakfast is good also , continental and chinese.

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Helpful?
Thank olive1307
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Olive1307, Thank you for your review on TripAdvisor. It is always pleasure to receive a positive feedback, glad to know that you like our breakfast, we shall continue to provide good quality of service to every guest. Looking forward to see you back. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

London, United Kingdom
Reviewed 14 February 2017

The hotel's best asset is its position which was a close walk to Westlake and to the various other must dos in the town like the market place (try the dragon's beard candy) which is great fun, buzzy and mostly to do with food, but does show the old houses. The hotel had a great buffet breakfast, and we enjoyed...

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Helpful?
Thank Pamela M
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Pamela M, Thank you to spend time and tell us about your beautiful story discovered in Hangzhou and Sofitel! It is also quite useful as reference for other visitors, like to know your every little experiences, we hope to welcome you back again and discover more. Thank you again for your sharing. Anna Shi Guest Experience Manager Sofitel Hangzhou...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Region: China > Zhejiang > Hangzhou
Price Range: $170 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#7 Spa Hotel in Hangzhou
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#11 Luxury Hotel in Hangzhou
#40 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Hangzhou Westlake staff and other travellers.
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Singapore, Singapore

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Questions? Get answers from Sofitel Hangzhou Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms facing the front abit noisy”
 of 5 bubbles Pgcat, 21 Mar 2017 | Read review
“Upper floors with lounge club access.”
 of 5 bubbles 18lilyy, 6 Mar 2017 | Read review
“Rear room away from street as they like to blow their horns!”
 of 5 bubbles G826UBpamelam, 14 Feb 2017 | Read review
“The higher floors are much better. Ask the front office staff for upgrade to club floor. I got an upgrade for the price of breakfast.”
 of 5 bubbles engyeowgoh, 8 Jan 2017 | Read review
“Choose rooms facing XiHu Avenue.”
 of 5 bubbles lihyenno, 19 Dec 2016 | Read review
5 of 5