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2017-08-27 2017-08-28
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    Sofitel Hangzhou Westlake

    No.333 Xihu Avenue, Hangzhou 310002, China
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    Best prices for your stay
    2017-08-27 2017-08-28
    Lock in the lowest price from our partners
    US$124
    View Deal
    Traveller (238)
    Room & Suite (80)
    Dining (32)
    Overview
    • Excellent36%
    • Very good40%
    • Average15%
    • Poor6%
    • Terrible3%
    Travellers talk about
    “kwee zeen” (5 reviews)
    “french touch” (3 reviews)
    “club room” (14 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    Babysitting
    5.0 Star Hotel
    All hotel details
    Offers from Sofitel Hangzhou Westlake
    Deals (13)
    Aug 27Aug 28
    |
    1 room, 2 adults, 0 children
    • SUPERIOR ROOM, 2 Single size Beds
      US$124
      View Deal
    • Superior Room, 2 Twin Beds
      US$124
      View Deal
    • Superior Twin Room - Non-refundable
      US$124
      View Deal
    View all 13 deals from US$124
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    489 reviews
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    Write a Review
    Reviews (594)
    Traveller rating
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    There are newer reviews for Sofitel Hangzhou Westlake
    See the most recent reviews

    11 - 15 of 331 reviews

    Reviewed 31 May 2017 via mobile

    Good location (close enough to the city center, next to the West Lake). Nice rooms, good and helpful english speaking staff. Really good food selection at breakfasts. Good value for money. I can recommend this hotel.More

    Thank szyder
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 5 June 2017

    Dear szyder, Thank you for telling us about your experience. It is always pleasure to receive a positive feedback, happy to know you like our breakfast, I will share with our team especially F&B department. Thank you again for recommending our hotel, we look forward...More

    Reviewed 16 May 2017

    Big Plus Points: Close to Main City Center, Old Market as well as West Lake Area (Round the Corner) Absolute Greenery around the hotel - makes sure your windows are overlooking dense forests !! Well managed, and cared by Staff that speaks English except for...More

    2  Thank Anshumali
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 17 May 2017

    Dear Anshumali, Thank you for staying with us and provide valuable feedback. I am excited to know you are big fans of Accor and Sofitel! We are so honored to have you here in the hotel and experienced Sofitel Brand standards. It is our hope...More

    Reviewed 15 May 2017

    Great location, close to the lake, good size room & bathroom with all bathroom toiletries & coffee/tea facilities Comfortable bed Breakfast buffet is above average for selection & quality & friendly staffMore

    3  Thank Darrel J
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 19 May 2017

    Dear Darrel J, Thank you for staying with us and provide positive feedback. It is always pleasure to receive such encouraged comments, we will keep improving our service and product quality to our customers. we hope to welcome you back and enjoy another Magnifique stay....More

    Reviewed 13 May 2017

    we spent 22nd and 23rd april 2017, 2 night at Hotel Sofitel Hangzhou Westlake. we personally very unhappy and dislike the service attitudes that the hotel staffs provided/showed ! their services attitudes are worst than the 2 stars hotels! Room cleaning was only done 1/4...More

    Thank Eu Kuang L
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 15 May 2017

    Dear Eu Kuang L, Thank you for sharing with us your concern. We are sincerest apologize for service not up to your expectation also to the Sofitel standard. By your two website's same posting, I am trying a lot to get in touch with you...More

    Reviewed 10 May 2017 via mobile

    Stayed at the hotel for a short break with family. The hotel is easy to get to by taxi and is close to metro and rail stations. There are a number of public buses stopping close by. The hotel is right next to the Westlake...More

    Thank EnLeung
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 15 May 2017

    Dear Enleung, Thank you for telling us about your experience on Tripadvisor. I am glad that you found our staffs are kind and helpful, however buffet dinner experience did not meet your expectation, please accept our sincerest apologies, indeed there is no excuse for run...More

    Hyatt Regency Hangzhou
    924 reviews
    #7 of 2,413 hotels in Hangzhou
     
    Wyndham Grand Plaza Royale Hangzhou
    851 reviews
    #3 of 2,413 hotels in Hangzhou
     
    Four Seasons Hangzhou at West Lake
    489 reviews
    #2 of 2,413 hotels in Hangzhou
     
    Shangri La Hotel Hangzhou
    799 reviews
    #28 of 2,413 hotels in Hangzhou
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Pool
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Shuttle Bus Service
    • Free Parking
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Pool
    • Hot Tub
    Details
    • Price range
    • US$119 - US$174 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Romantic Hotel in Hangzhou
    • #10 Business Hotel in Hangzhou
    • #10 Spa Hotel in Hangzhou
    • #15 Luxury Hotel in Hangzhou
    • #40 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 233
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, ACCOR, Booking.com, Hotels.com, Expedia, Priceline, Ctrip TA, Cancelon, TripOnline SA, Hotwire, Travelocity, Cheap Tickets and HotelQuickly so you can book your Sofitel Hangzhou Westlake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Sofitel Hangzhou Westlake Hotel Hangzhou ,
    • Hangzhou Sofitel
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    Traveller (238)
    Room & Suite (80)
    Dining (32)
    Pool & Beach (3)
    Hotel & Grounds (150)
    Bathroom (21)
    Business Centre & Event Rooms (2)
    Nearby
    Quanji Hotel Hangzhou West Lake Nanshan Road Main
    28 reviews
    .16 km away
     
    Hanting Hotel (Hangzhou Xihu Tiandi)
    146 reviews
    .23 km away
     
    Victoria Regal Hotel Zhejiang
    187 reviews
    .28 km away
     
    Dahua Hotel
    158 reviews
    .34 km away
     
    Nearby Restaurants
    Wasabiya Japanese Restaurant (Yongjin Plaza)
    5 reviews
    .28 km away
    Bellagio Cafe Jia Chang Cai
    5 reviews
    .25 km away
    DeNa XiCan JiuBa
    10 reviews
    .22 km away
    LaoMa Jia MianGuan
    5 reviews
    .13 km away
    Nearby Attractions
    Museum of Traditional Chinese Medicine (Hu Qing Yu Tang)
    54 reviews
    .92 km away
    Hangzhou Museum
    35 reviews
    .83 km away
    Qinghe Square
    33 reviews
    .73 km away
    Wushan Square
    33 reviews
    .83 km away
    Ask a question
    Questions & Answers
    rui25frosty
    5 January 2017|
    AnswerShow all 2 answers
    Response from Rachael T | Reviewed this property |
    Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
    0
    Votes
    Room Tips
    "Take a room with lounge access and to the backside, much quieter"
    Read review
    "Just avoid this hotel"
    Read review
    "Front facing Westlake"
    Read review
    "Up-grade to an Executive room, it offers many extras"
    Read review
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